Head of Operations (Director or Sr Director)

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  "source_hash": "ee978ecaf261ac64d0b5152c7e45e7c812eab07354877337b5a3c107b6272553",
  "last_changed_at": "2026-05-29T07:00:53.768Z",
  "active_status": "active"
}

{
  "dedupe": null,
  "language": "en",
  "location": {
    "raw": "Toronto, ON",
    "city": "Toronto",
    "region": "ON",
    "country": "Canada",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 155000,
  "salary_min": 130000,
  "inferred_at": "2026-06-21T07:56:42.453Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Toronto, ON",
      "city": "Toronto",
      "region": "ON",
      "country": "Canada",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "Canada"
    ]
  },
  "remote_policy": "hybrid",
  "salary_period": "year",
  "workplace_type": "hybrid",
  "salary_currency": "CAD"
}

{}

{
  "lists": [
    {
      "text": "Responsibilities",
      "content": "<p data-path-to-node=\"7\"><strong>1. Operations &amp; Systems Scaling</strong></p>\n\n<li data-path-to-node=\"8,0,0\">\n<p>Bridge the gap between leadership’s vision and day-to-day execution, ensuring the agency’s internal engine runs smoothly as it scales across North America.</p>\n</li>\n<li data-path-to-node=\"8,0,0\">\n<p>Audit, implement, and oversee agency-wide SOPs and project management tools (e.g., Monday.com) to improve transparency and efficiency.</p>\n</li>\n<li data-path-to-node=\"8,0,0\">\n<p>Drive agency-wide adoption of a central operating system.</p>\n</li>\n<li data-path-to-node=\"8,1,0\">\n<p>Oversee the \"Master Calendar,\" managing staff allocation and bandwidth to maximize capacity while effectively managing resources and protecting team wellness.</p>\n</li>\n\n<p data-path-to-node=\"9\"><strong>2. Financial Stewardship&nbsp;</strong></p>\n<ul data-path-to-node=\"10\">\n<li>\n<p>National vendor strategy oversight</p>\n</li>\n<li>\n<p>Oversee that department leads are building a preferred and diversified vendor list to ensure the agency gets priority pricing and consistent quality (especially during busy festival season).</p>\n</li>\n<li>\n<p>Oversee MSAs and high-level vendor negotiations to optimize costs and mitigate risk across multiple jurisdictions.</p>\n</li>\n<li>\n<p>Partner with Account Leads to oversee project budgets, ensure healthy margins, and manage the agency’s overall P&amp;L.</p>\n</li>\n<li>\n<p>Make sure that if a project's budget changes, it’s reflected everywhere instantly i.e: \"single source of truth\"</p>\n</li>\n\n<p data-path-to-node=\"11\"><strong>3. High-Stakes Production Leadership</strong></p>\n\n<li data-path-to-node=\"12,0,0\">\n<p>Provide senior-level guidance on complex builds, from international shipping and permitting to health and safety protocols for large-scale festivals.</p>\n</li>\n<li data-path-to-node=\"12,1,0\">\n<p>Maintain the agency's standards ensuring every activation (from a boutique pop-up to a 50,000-person event) is executed with obsessive attention to detail and contingency plans.&nbsp;</p>\n</li>\n<li data-path-to-node=\"12,2,0\">\n<p>Act as the ultimate problem-solver and escalation point for the Production and Account teams when creative goals clash with internal logistical or budgetary constraints.</p>\n</li>\n\n<p data-path-to-node=\"13\"><strong>4. People &amp; Culture Leadership</strong></p>\n\n<li data-path-to-node=\"14,0,0\">\n<p>Directly mentor and manage the Director of production infrastructure as well as the IT Manager and the National Field Operations Manager.&nbsp;</p>\n</li>\n<li data-path-to-node=\"14,0,0\">\n<p>Develop cross-functional talent and foster a culture of accountability, professional growth, and mentorship.</p>\n</li>\n<li data-path-to-node=\"14,0,0\">\n<p>Collaborate with the VP, Client Services and the Senior Leadership Team at the agency (President, CFO) to identify talent gaps.</p>\n</li>\n\n<p><strong>5. Healthy, Safety &amp; Compliance</strong></p>\n\n<li>\n<p>Navigate the complexities of highly regulated sectors ensuring all activations meet strict legal, safety, and insurance standards.</p>\n</li>\n<li>\n<p>Risk Mitigation and structural/safety compliance for large-scale public builds.</p>\n</li>\n\n<div>&nbsp;</div></ul>"
    },
    {
      "text": "Experience & Requirements",
      "content": "\n<li data-path-to-node=\"3,0,0\">10+ years in a senior role (Director of Ops, Head of Production, or VP) specifically within the Integrated marketing agency space.</li>\n<li data-path-to-node=\"3,0,0\">Previous experiential marketing agency background is a huge asset but not mandatory.</li>\n<li data-path-to-node=\"3,1,0\">A proven track record of moving an agency toward a centralized operating system.</li>\n<li data-path-to-node=\"3,1,0\">Deep expertise in internal logistical operations—handling cross-border equipment movement, US/Canada labor nuances, and strict compliance for highly regulated industries.&nbsp;</li>\n<li data-path-to-node=\"3,3,0\">You possess an expert-level grasp of Agency Math (tracking daily billable rates, hours tracking and ensure equitable workload distribution)</li>\n<li data-path-to-node=\"3,3,0\">You can analyze resource utilization to prevent burnout, protect margins on complex multi-city builds, and report on P&amp;L health to the executive team.</li>\n<li data-path-to-node=\"3,4,0\">Experience acting as the ultimate \"Safety Officer\" for warehouse operations, large-scale public builds and festivals.&nbsp;</li>\n<li data-path-to-node=\"3,4,0\">You understand the implications of permitting, structural engineering, and risk mitigation for high-capacity events.</li>\n<li data-path-to-node=\"3,5,0\">You have experience negotiating national MSAs and curating a \"preferred\" list of partners across North America to ensure quality and priority pricing.</li>\n<li data-path-to-node=\"3,6,0\">A natural \"Player-Coach\" who can jump into a complex staffing grid in the morning and lead a board-level strategic session in the afternoon.</li>\n<li data-path-to-node=\"3,6,0\">You are a leader who commands respect through competence rather than title, possessing the natural gravitas that inspires teams to follow their lead.</li>\n"
    }
  ],
  "country": "CA",
  "createdAt": 1777419076405,
  "updatedAt": null,
  "categories": {
    "team": "Operations",
    "location": "Toronto, ON",
    "commitment": "Full Time Permanent",
    "allLocations": [
      "Toronto, ON"
    ]
  },
  "salaryRange": {
    "max": 155000,
    "min": 130000,
    "currency": "CAD",
    "interval": "per-year-salary"
  },
  "workplaceType": "hybrid"
}