Fitness Concierge

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    "jobTitle": "Fitness Concierge",
    "location": "92NY May Center - New York, NY 10128",
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    "description": "<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><strong>Location: 92NY May Center - New York, NY</strong></span></span></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><strong>Pay Transparency: $18.00 - $22.00 per hour (DOE);&nbsp;</strong></span>Minimum rates may vary based on local wage laws. Pay depends on factors including site location, specialty, certifications, work experience, and other business needs.</span>&nbsp;</p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><strong>Role and Responsibilities</strong></span></span></p>\n\n<p style=\"text-align:justify\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">The Fitness Concierge is a key support role within the Personal Training team, responsible for ensuring smooth operations on the fitness floor and delivering exceptional service to members and guests. This individual will actively assist with greeting new clients, equipment usage, and maintaining an organized and welcoming gym layout. Additional responsibilities include scheduling member orientations, responding to facility-related inquiries, and promoting personal training services by selling packages. The Fitness Concierge is expected to create a positive and supportive environment, fostering an excellent fitness experience for all members.</span></span></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><strong>Job Responsibilities</strong></span></span></span></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\"><strong>Essential Functions</strong></span></span></span></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Fitness Floor Management:</span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Manage the fitness floor, ensuring it is clean, safe, and orderly by performing tasks like picking up loose items (towels, water bottles, etc.), cleaning equipment, racking weights, and maintaining organized small equipment storage</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Assist and educate members on the safe and correct use of cardio and weight training equipment</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Ensure any safety issues on machines (towels, bags, loose parts, etc.) are cleared promptly</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Teach and assist members with machine adjustments and registration, including use of matrix and Technogym machines</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Ensure fitness rooms are stocked and clean (wipes, tissues, towels, etc.)</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Perform routine cleaning and maintenance of gym equipment and supports opening/closing duties</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Customer Service and Member Relations:</span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Greet members and guests with a warm welcome and answers facility-related questions</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Respond to member feedback and issues in a timely and effective manner, escalating when necessary</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Provide tours of the fitness facilities to new or prospective members</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Assist members with using the club app to sign up for group exercise classes and navigate other services</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Sales and Personal Training:</span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Promote and sell personal training packages, making recommendations based on member goals, health history, and preferences</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Generate leads for personal training, schedules lead generation activities, and supports trainer development</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Process payment transactions for personal training sessions and updates the list of active clients monthly</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Audit the personal trainer calendars for discrepancies on a monthly basis</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Fitness Program Development &amp; Support:</span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Assist in the implementation of new fitness programs/classes</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Support and encourage members to meet their fitness goals, creating an environment conducive to achieving personal fitness milestones</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Assist with onboarding new trainers, including walkthroughs of gym setup, booking workouts, and equipment orientation</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Administrative and Operational Support:</span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Answer the phone in a friendly, helpful manner, directing calls to the appropriate department as needed</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Maintain and update administrative documents, such as sops for concierge responsibilities, personal training purchases, and service requests</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Utilize scheduling tools to manage trainer availability, book sessions, and ensure the team meets member needs.</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Handle injury, illness, and security incident reporting</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Alert the operations staff to repairs and maintenance needs in the club</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Submit work order requests for service technicians</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Member Retention and Outreach:</span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Assist the fitness director with new member outreach and follow-up with infrequent users</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Develop relationships with members and encourages referrals</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Serve as a point of contact for new member acquisition and retention interactions</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Collaboration:</span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Collaborate with all May Center departments to maintain facility operations and interdepartmental efficiency</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><strong>Other Functions</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Attend Active Wellness site meetings and trainings</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Perform various administrative and housekeeping duties as needed</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Cover the welcome desk as required</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Perform any other duties assigned by the supervisor</span></span></li>\n</ul>\n",
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ability to lift 25 lbs\\n\\tFitness club environment\\n\\tMust follow OSHA and Active Wellness safety standards\\n\\n\\nBenefits\\n\\n\\n\\tHealth, Dental and Vision Insurance (Full Time)\\n\\tHealth Flexible Spending Account (Full Time)\\n\\tPaid Time Off (Full Time)\\n\\tParking &amp; Transit Flexible Spending Accounts\\n\\t401(k) (Eligible after 1 year of service + 1000 work hours)\\n\\tLegal Support Plan\\n\\tEmployee Assistance Program &amp; Mental Health Support Service\\n\\tComplimentary Club Membership and Discounts on Active Products (where applicable)\\n\\n\\n&nbsp;\\n\\nThis job description is intended to describe the general requirements for the position. 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ability to lift 25 lbs\\n\\tFitness club environment\\n\\tMust follow OSHA and Active Wellness safety standards\\n\\n\\nBenefits\\n\\n\\n\\tHealth, Dental and Vision Insurance (Full Time)\\n\\tHealth Flexible Spending Account (Full Time)\\n\\tPaid Time Off (Full Time)\\n\\tParking &amp; Transit Flexible Spending Accounts\\n\\t401(k) (Eligible after 1 year of service + 1000 work hours)\\n\\tLegal Support Plan\\n\\tEmployee Assistance Program &amp; Mental Health Support Service\\n\\tComplimentary Club Membership and Discounts on Active Products (where applicable)\\n\\n\\n&nbsp;\\n\\nThis job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.\\n\\nActive Wellness LLC is an equal opportunity employer.\\n\\n&nbsp;\\n\",\"experienceRequirements\":\"Qualifications and Education Requirements\\n\\n\\n\\tProvide exceptional customer service to potential and existing members  \\n\\tBe a club ambassador, knowledgeable about all club services and programs\\n\\tMaintain positive and on-going relationships that support the member experience\\n\\tBe a team player and show a willingness to learn new things.\\n\\tMust be detail oriented, organized and highly responsive with a commitment to customer service\\n\\tStrong verbal communication skills\\n\\tBasic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness and wellness industry\\n\\tAED/CPR/First Aid Certified\\n\\tProof of citizenship or legal status\\n\\tWilling to obtain National Personal Training Certification(s) preferred (see approved Certification, Licenses and Permits list) as well as modality specific certifications as required by role (if applicable)\\n\\n\\nPhysical and Working Conditions\\n\\n\\n\\tAbility to take the responsibility for the health and safety of others\\n\\tAbility to stand for several hours in a same shift; ability to lift 25 lbs\\n\\tFitness club environment\\n\\tMust follow OSHA and Active Wellness safety standards\\n\\n\\nBenefits\\n\\n\\n\\tHealth, Dental and Vision Insurance (Full Time)\\n\\tHealth Flexible Spending Account (Full Time)\\n\\tPaid Time Off (Full Time)\\n\\tParking &amp; Transit Flexible Spending Accounts\\n\\t401(k) (Eligible after 1 year of service + 1000 work hours)\\n\\tLegal Support Plan\\n\\tEmployee Assistance Program &amp; Mental Health Support Service\\n\\tComplimentary Club Membership and Discounts on Active Products (where applicable)\\n\\n\\n&nbsp;\\n\\nThis job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.\\n\\nActive Wellness LLC is an equal opportunity employer.\\n\\n&nbsp;\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><strong>Qualifications and Education Requirements</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Provide exceptional customer service to potential and existing members </span></span><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"> </span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Be a club ambassador, knowledgeable about all club services and programs</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Maintain positive and on-going relationships that support the member experience</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Be a team player and show a willingness to learn new things.</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Must be detail oriented, organized and highly responsive with a commitment to customer service</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Strong verbal communication skills</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness and wellness industry</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">AED/CPR/First Aid Certified</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Proof of citizenship or legal status</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\">Willing to obtain National Personal Training Certification(s) preferred (see approved Certification, Licenses and Permits list) as well as modality specific certifications as required by role (if applicable)</span></span></span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Physical and Working Conditions</span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Ability to take the responsibility for the health and safety of others</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Ability to stand for several hours in a same shift; ability to lift 25 lbs</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Fitness club environment</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Must follow OSHA and Active Wellness safety standards</span></span></li>\n</ul>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><strong>Benefits</strong></span></span></p>\n\n<ul>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Health, Dental and Vision Insurance (Full Time)</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Health Flexible Spending Account (Full Time)</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Paid Time Off (Full Time)</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Parking &amp; Transit Flexible Spending Accounts</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">401(k) (Eligible after 1 year of service + 1000 work hours)</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Legal Support Plan</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Employee Assistance Program &amp; Mental Health Support Service</span></span></li>\n\t<li><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">Complimentary Club Membership and Discounts on Active Products (where applicable)</span></span></li>\n</ul>\n\n<p>&nbsp;</p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\">This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.</span></span></p>\n\n<p><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:#262626\"><span style=\"background-color:#ffffff\">Active Wellness LLC is an equal opportunity employer.</span></span></span></p>\n\n<p>&nbsp;</p>\n",
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