Senior Admissions Officer

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  "location": {
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{
  "id": "2644369",
  "name": "Senior Admissions Officer",
  "office": "Dubai",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-05-21T13:59:52+00:00",
  "seniority": "experienced",
  "department": "Admission",
  "occupation": "administrative",
  "subcompany": "University of Europe for Applied Sciences GmbH",
  "employmentType": "fixed_term",
  "jobDescriptions": [
    {
      "name": "Your Responsibilities",
      "value": "<br><h1><strong> Key Activities and Responsibilities:</strong><br><br></h1><ul><li>Assess all applications efficiently and accurately in line with the UE Admissions policies. </li><li>Develop and maintain the CRM system to ensure accurate, up to date, information is accessible to those that require it.</li><li>Act as the first point of contact for our agent network answering their queries in the given  service level agreement. <h3><strong><br>Analysis and Reporting:</strong></h3><br>Reproduce and prepare clearly defined documents typically using standard formats or templates (e.g. enrolment letters, study contract, payment plans etc.)<br><br><h3><strong> Customer/Service Support:</strong></h3><br></li><li>Receive and respond to enquiries from/to agents and applicants, seeking support from Senior Agent Advisors or Team Leader Business Development Executive/Manager when needed. </li><li>Use and understand CRM systems relevant to area of work to enable manipulation of information and initial investigation of customer queries/problems. </li><li>Explain in detail, entry requirements and hold knowledge of qualifications and their comparability and acceptability. <h3><strong><br>Planning and Organising:</strong></h3><br></li><li>Preparation of materials to assist in the effective organisation business activities; e.g. enrolment letters and study contract. </li><li>Arrange allocated tasks within daily routine to ensure work is completed to time and appropriate standard.</li><li>Plan and prioritise own work activities, responding to departmental requirements, in addition to own responsibilities to ensure that SLA’s are met. <br><br><h3><strong>Liaison:</strong></h3><br></li><li>Develop a network of contacts throughout own area, identifying who key individuals are, to  support own work activities. e.g. Agents and Processing Team, Heads of School and  Programme Leaders.</li><li>Communicate and build strong working relationships with our agent network to support own work activities. <h3><br></h3><h3><strong>Continuous Improvement:</strong></h3><h3><br></h3></li><li>Relay agent feedback and comments and contribute to proposals for improvements to </li><li>current working methods. </li><li>Keep skills up to date and develop competence through learning from colleagues and/or gaining experience of a range of work.<br><br><h3><strong>People Management:</strong></h3><br></li><li>Show sensitivity and consideration to other people’s customer needs and feelings.</li><li>Provide guidance and support to colleagues on admissions processes. </li><li>Co-operate with and offer mutual support to colleagues in a team/work unit, adopting a flexible approach to delivering work objectives. <br><br><h3><strong>Personal and Professional Development and Training:</strong></h3><br></li><li>Identify and address development needs to ensure continuing professional development. </li><li>Communicate and share best practice. </li><li>Proactively identify new opportunities and work with management to develop solutions.</li><li>Work in accordance with the UE Values Framework.</li><li>Maintain strong empathy for the university’s commitment to equality of opportunity and  equality of treatment for colleagues and students.</li></ul><br><h3><strong>     Other Responsibilities:</strong></h3><br><ul><li>The post-holder will occasionally be required to travel to other locations for meetings or training</li><li>Any other duties as appropriate to grade and role. </li></ul>"
    },
    {
      "name": "Your profile",
      "value": "<ul><li>Good standard of education evidenced by A levels or equivalent.</li><li>Considerable work experience  within a higher education  background or in an administrative role. </li><li>Higher Education Qualifications is desirable</li><li>Strong organisational skills with the ability to work quickly and accurately under pressure, and to</li><li>cope with competing priorities to  work to deadlines. </li><li>Able to work both independently  and within a team environment. </li><li>Knowledge and experience with  Microsoft office – e.g. emails, Word, PowerPoint and excel.</li><li>Demonstrate enthusiasm and  passion for delivering excellent  service across a variety of business functions; both in a written and  verbal capacity (e.g. agents and applicants).</li><li>Advanced office administration  skills with attention to detail and  accuracy. </li><li>Knowledge/Experience Previous work experience within a customer service/administrative  role. </li><li>Previous experience in Higher Education is preferred.</li></ul>"
    },
    {
      "name": "Why us?",
      "value": "<ul style=\"border:0px solid;color:rgb(32,32,32);font-family:Inter, '-apple-system', BlinkMacSystemFont, 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;\">Opportunity to work with a great team in a dynamic and international environment</li><li style=\"border:0px solid;margin:0px;\">Preventive and aftercare health care options</li><li style=\"border:0px solid;margin:0px;\">30 days of vacation</li><li style=\"border:0px solid;margin:0px;\">Various online language courses and opportunities to participate in online collaboration courses </li><li style=\"border:0px solid;margin:0px;\">Numerous campus events from the fields of art, culture, business and science</li><li style=\"border:0px solid;margin:0px;\">Opportunity to develop and implement new ideas and concept</li></ul>"
    }
  ],
  "occupationCategory": "administrative_and_clerical",
  "recruitingCategory": "UE University of Europe for Applied Sciences"
}