Experienced Automotive Service Advisor

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    "requisitionDescription": "<div><div><p><span style='color: rgb(0, 0, 0); background-color: rgb(255, 255, 255); font-size: 14px; font-family: \"arial narrow\", sans-serif;'><strong>Volvo Cars Richmond</strong> is seeking an <strong>Automotive Service Advisor&nbsp;</strong>with <strong>2-3 years of experience</strong>. &nbsp;</span><span style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>The Automotive Service Advisor acts as a liaison between customers and the service department, greeting customers, understanding their vehicle&#39;s needs, and communicating those needs to technicians. Key responsibilities include explaining repair and maintenance options, providing cost estimates, coordinating service appointments, and keeping customers informed throughout the repair process. They are also responsible for administrative tasks like writing repair orders, managing warranties, and ensuring customer satisfaction.&nbsp;</span></p><p><span style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Key responsibilities</strong></span></p><ul type=\"disc\"><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Service and Repair Coordination:</strong><ul type=\"circle\" style=\"font-family: initial; font-size: initial;\"><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>Inspect vehicles and assess service needs.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>Translate customer problems into clear instructions for technicians.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>Manage service appointments and coordinate with technicians to ensure efficient workflow.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>Communicate repair progress and timelines to the customer.</li></ul></li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Technical Explanation:</strong> Explain required services, maintenance schedules, and repair options in a way that is easy for the customer to understand.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Sales and Administration:</strong><ul type=\"circle\" style=\"font-family: initial; font-size: initial;\"><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>Provide written cost estimates and obtain customer approval for repairs.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>Process and verify accurate repair orders and invoices.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>Administer new and used vehicle warranty repairs.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>Follow up with customers after service to ensure satisfaction.</li></ul></li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;' data-pasted=\"true\"><strong>Customer Interaction:</strong> Greet customers, listen to their concerns, and build a strong, trusting relationship.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Internal Communication:</strong> Serve as a central point of contact between the customer, service manager, technicians, and parts department.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Problem-Solving:</strong> Identify repeat repairs and work with technicians to find cost-effective solutions for the customer.&nbsp;</li></ul><p><span style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Essential skills</strong></span></p><ul type=\"disc\"><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Communication:</strong> Excellent listening and verbal skills to effectively explain technical information to customers and coordinate with staff.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Technical Knowledge:</strong> Strong understanding of automotive systems and components to diagnose issues and explain repairs accurately.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Customer Service:</strong> Strong interpersonal skills to handle customer stress and build long-term loyalty.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Organizational Skills:</strong> Ability to multitask, manage time effectively, and maintain accurate records.</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Problem-Solving:</strong> Ability to quickly diagnose and resolve issues for both the customer and the service department.&nbsp;</li></ul><p><span style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Certificates, License, Registrations</strong></span></p><ul type=\"disc\"><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Automotive Service Excellence (ASE) Certifications</strong> (Preferred)</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Manufacturer Training</strong> (Preferred)</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'><strong>Valid and Clean Driver&#39;s License</strong> (Required)</li></ul><p><span style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>&nbsp;<u>What Haley Offers</u>:</span></p><ul><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>Competitive, above market compensation</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>Medical, Dental and Vision benefits</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>401k with company match</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>Company paid Basic Life, AD&amp;D and Long-term Disability</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>Paid Time Off</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>Preferred Vehicle Purchase Programs</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>Positive and professional work environment</li><li style='font-family: \"arial narrow\", sans-serif; font-size: 14px;'>Career growth and promotion opportunities</li></ul><p><br></p></div></div>\n",
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