Training Assistant Manager

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    "departmentLabel": "Training",
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    "location": {
      "city": "Johannesburg",
      "state": "Gauteng",
      "postalCode": "2191",
      "addressCountry": "South Africa"
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    "datePosted": "2026-03-23",
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    "description": "<p><span style=\"font-weight: bold\">Location:</span> Sandton and Rosebank, Johannesburg, South Africa<br><span style=\"font-weight: bold\">Reporting to:</span> Training Manager<br></p>\n<p><span style=\"font-weight: bold\">Hours:</span> 24/7 (Including Public Holidays)</p>\n<p><br></p>\n<p><span style=\"font-size: 18pt\">🌍 <span style=\"font-weight: bold\">About Quantanite</span></span></p>\n<p><br><br></p>\n<p>Quantanite is a fast-growing global customer experience (CX) and outsourcing company partnering with some of the world’s most exciting brands. We help organisations transform and scale through smarter processes, innovative technology, and the perfect blend of automation and human intelligence.</p>\n<p><br></p>\n<p>With teams across four continents, we are ambitious, diverse, and driven by results. Our culture is collaborative, inclusive, and built on continuous growth. If you’re passionate about operational excellence and want to shape the future of CX, Quantanite is the place for you.</p>\n<p><br></p>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Role Summary:</span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\"> As an </span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Assistant Training Manager</span><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">, you will be a \"Super Driven\" leader responsible for the day-to-day management of our training team. You will bridge the gap between training design and operational excellence, ensuring our global clients receive world-class service through highly skilled associates. Your primary focus will be on the day-to-day management of trainers and enhancing customer interaction techniques, soft skills, and product knowledge, leveraging insights from our clients, subject matter experts and internal stakeholders. Key responsibilities include supporting the Training Manager with job tasks. The Training Assistant manager will report directly to the Training Manager.</span></p>\n<p><br><br></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Key Responsibilities:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Leadership: Lead, upskill, and mentor trainers ensuring that the team are capable and inspired to fulfill their roles.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Conduct regular performance evaluations for the training team, identifying areas for improvement and recognising achievements.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Innovation: Integrate AI platforms and digital tools to enhance the efficiency of training content and delivery.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Reporting: Prepare and present impact analysis reports to stakeholders within 24 hours of session completion</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Client Partnership: Act as a key point of contact for clients, presenting data-driven insights and continuous improvement solutions</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Conduct Trainer Observations, feedback sessions, and development workshops.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Ensure the smooth transition of new hires to operational roles.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Speed to Competency: Monitor and optimise the \"Agent Glide Path\" to ensure new hires meet performance benchmarks rapidly.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Performance Metrics: Drive measurable improvements in agent KPIs and QA scores across all campaigns.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Collaborate with Quality Assurance to uphold high training standards and associate performance.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Conduct training sessions for various employee levels, ensuring engagement and understanding of the content</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Monitor and evaluate training delivery to assess its effectiveness and make necessary improvements.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Integrate technological tools, AI and platforms to enhance the efficiency and effectiveness of training content, assessment and delivery.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Proactive Intervention: Identify training opportunities through intelligent data insights, including QA scores, CSAT, NPS, and dashboard analytics</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Support the Training Manager by fulfilling the following job tasks:</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Compile a Request for Proposal(RFP) on training for potential clients</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Quality management of the Learning &amp; Development division</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Performance management of trainers</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Training material design, review and document control</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 14pt; font-weight: bold\">Requirements</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Qualifications and experience:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Minimum of 5-10 years’ experience in Learning and Development, with at least 2–3 years in a management role.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Proven experience using AI tools, Learning Management Systems (LMS), and Google Suite</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">A formal qualification in Human Resources, Learning and Development, Organisational Psychology, Education, or a related field.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Occupational Directed Education and Training Practices (ODETDP) - advantage.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Excellent organisational skills and ability to analyse data for better decision-making.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Cultivate and sustain collaborative partnerships with all teams in the business</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Business Report writing skills.</span></li>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Exceptional command of English, strong facilitation, and the ability to analyse complex data for decision-making</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 18pt\"> <span style=\"font-weight: bold\">What’s In It for You</span></span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Benefits:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>Health Insurance, Funeral Cover, Group Life Cover and Provident Fund.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Training:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>Comprehensive technical and leadership training to support your growth.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Career Growth:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>Opportunities for career advancement into broader technical operations or leadership roles.</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Work Environment:</span><span style=\"font-family: Arial, sans-serif; font-size: 10pt\"><span> </span>A supportive and innovative culture with a focus on teamwork, learning, and continuous improvement.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt; font-weight: bold\">Other Requirements:</span></p>\n<ul>\n<li><span style=\"color: rgb(34, 34, 34); font-family: Arial, sans-serif; font-size: 12pt\">Must be able to work USA hours and mirror the shifts of the training team and clients.</span></li>\n</ul>",
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    "minimumExperience": "Manager/Supervisor",
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