Senior Account Manager

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    "description": "<p><span style=\"font-size: 10pt; font-weight: bold\">NewGen US - Senior Account Manager NYC</span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Hybrid - in-office Tues, Weds and Thurs</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">About NewGen</span></p>\n<p><span style=\"font-size: 10pt\">At NewGen, we're a global social creative and creator agency made up of over 100 talented people worldwide, with offices in London (UK), Manchester (UK), and New York (USA). We partner with leading brands to shape culture, tell stories that matter, and harness the power of social-first creative and creators to drive meaningful impact.</span></p>\n<p><span style=\"font-size: 10pt\">Founded by our 30-under-30 co-founders, NewGen is an independent agency built to challenge big networks and outdated agency models. We move fast, live social, and believe fresh ideas are the only way to create work people actually care about.</span></p>\n<p><span style=\"font-size: 10pt\">Our work is trusted by some of the world's biggest brands, including Pepsi, Samsung, Amazon, SEGA, and Cash App, as well as culture-defining creators like KSI, Amelia Dimoldenberg, and PewDiePie.</span><span style=\"font-size: 10pt\"><br><br></span></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Our Non-Negotiables</span></p>\n<ul>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Energy – </span><span style=\"font-size: 10pt\">Get involved, be heard, and contribute. This isn't a place for coasting.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Quality – </span><span style=\"font-size: 10pt\">Everything we create should push boundaries and raise the bar.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Collaboration – </span><span style=\"font-size: 10pt\">No egos, no judgment — we win as a team.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Creativity – </span><span style=\"font-size: 10pt\">Fresh thinking and bold ideas keep us moving forward.</span></li>\n<li><span style=\"font-size: 10pt; font-weight: bold\">Partnership – </span><span style=\"font-size: 10pt\">Be a trusted, proactive partner to our clients at all times.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Life in the New York Office</span></p>\n<p><span style=\"font-size: 10pt\">Life at our New York office blends start-up energy with the backing of a global agency. Based in the heart of Flatiron, we're a close-knit team building something special. We value curiosity, social fluency, and people who want to grow with us. We work in a hybrid way, with a minimum of three days a week in the office to keep collaboration and creativity at the core of what we do.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">The Role</span></p>\n<p><span style=\"font-size: 10pt\">We're looking for a Senior Account Manager to lead and grow key client relationships while driving best-in-class, socially-led work from brief through delivery. This role sits at the intersection of strategy, execution, and client partnership, with accountability for quality, timelines, budgets, and team leadership.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt\">As a Senior Account Manager, you'll operate with a high degree of autonomy, acting as a trusted senior point of contact for clients while providing direction and mentorship to junior team members. You'll play a critical role in shaping account strategy, identifying growth opportunities, and ensuring NewGen delivers work that is culturally relevant, commercially sound, and creatively ambitious.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">What You'll Do</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Own the day-to-day leadership of assigned accounts, serving as the primary client contact</span></li>\n<li><span style=\"font-size: 10pt\">Build and maintain strong, senior-level client relationships rooted in trust, clarity, and partnership</span></li>\n<li><span style=\"font-size: 10pt\">Lead social-first campaigns from briefing through delivery, ensuring scope, timelines, budgets, and resourcing are managed effectively</span></li>\n<li><span style=\"font-size: 10pt\">Provide strategic input into creative and content development, ensuring work aligns with client objectives and cultural relevance</span></li>\n<li><span style=\"font-size: 10pt\">Partner closely with creative, strategy, production, and creator teams to deliver high-quality, on-time work</span></li>\n<li><span style=\"font-size: 10pt\">Manage and track account budgets, forecasts, and profitability in collaboration with senior leadership</span></li>\n<li><span style=\"font-size: 10pt\">Identify opportunities for organic account growth, expanded scope, and added value</span></li>\n<li><span style=\"font-size: 10pt\">Guide and mentor Account Managers and Account Executives, setting standards for excellence and best practices</span></li>\n<li><span style=\"font-size: 10pt\">Proactively problem-solve, anticipate client needs, and navigate challenges with confidence and professionalism</span></li>\n<li><span style=\"font-size: 10pt\">Contribute to improving internal processes and ways of working as the agency continues to scale</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Social-First x Brand Impact</span></p>\n<p><span style=\"font-size: 10pt\">Being socially native is at the heart of everything we do. We don't just \"do social\" — we live and breathe culture. Success in this role means deeply understanding platforms, creators, trends, and conversations, and translating them into work that feels authentic, bold, and built for the feed.</span></p>\n<p><span style=\"font-size: 10pt\">It's okay to be chronically online.</span></p>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">We'd Love You to Have</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">6–8+ years of experience managing complex, high-profile, or global client accounts within a fast-paced agency environment</span></li>\n<li><span style=\"font-size: 10pt\">Proven ability to lead client relationships independently, serving as a trusted senior partner and day-to-day decision-maker</span></li>\n<li><span style=\"font-size: 10pt\">Strong experience owning budgets, scopes, timelines, and forecasts, with confidence managing profitability and resourcing</span></li>\n<li><span style=\"font-size: 10pt\">Deep understanding of social-first strategy, platform ecosystems, creator partnerships, and cultural trends</span></li>\n<li><span style=\"font-size: 10pt\">Demonstrated experience leading integrated social campaigns from brief to delivery, with accountability for quality and results</span></li>\n<li><span style=\"font-size: 10pt\">Ability to identify and drive organic growth opportunities within existing accounts</span></li>\n<li><span style=\"font-size: 10pt\">Experience mentoring and developing junior team members, setting standards and guiding best practices</span></li>\n<li><span style=\"font-size: 10pt\">Confidence presenting strategic thinking, creative recommendations, and performance insights to senior client stakeholders</span></li>\n<li><span style=\"font-size: 10pt\">Strong commercial and strategic mindset, with the ability to connect creative output to measurable business outcomes</span></li>\n<li><span style=\"font-size: 10pt\">Comfort navigating ambiguity, managing multiple workstreams, and bringing structure to fast-moving environments</span></li>\n<li><span style=\"font-size: 10pt\">Familiarity with influencer marketing, creator partnerships, and content strategy</span></li>\n<li><span style=\"font-size: 10pt\">Knowledge of gaming, gaming creators, or entertainment culture (a plus)</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Benefits Package</span></p>\n<ul>\n<li><span style=\"font-size: 10pt\">Highly competitive 30 days' holiday (excluding Federal Holidays, inclusive of the Reset Policy)</span></li>\n<li><span style=\"font-size: 10pt\">Reset Policy – Up to 10 additional non-contractual rest days (subject to policy terms; may be amended or withdrawn)</span></li>\n<li><span style=\"font-size: 10pt\">Birthday Leave – An additional paid day off on your birthday</span></li>\n<li><span style=\"font-size: 10pt\">December Office Closure – Office closed during the holiday period, outside of standard vacation days</span></li>\n<li><span style=\"font-size: 10pt\">Year-End Holiday Shutdown – Company-wide closure; some annual leave may be reserved, with discretionary additional paid leave granted where applicable</span></li>\n<li><span style=\"font-size: 10pt\">Health Care Plan (Medical, Dental &amp; Vision)</span></li>\n<li><span style=\"font-size: 10pt\">Retirement Plan (401k, IRA)</span></li>\n<li><span style=\"font-size: 10pt\">Paid Time Off (Vacation, Sick &amp; Public Holidays)</span></li>\n<li><span style=\"font-size: 10pt\">Family Leave (Maternity &amp; Paternity)</span></li>\n<li><span style=\"font-size: 10pt\">Training &amp; Development opportunities</span></li>\n<li><br></li>\n</ul>\n<p><span style=\"font-size: 10pt; font-weight: bold\">Salary Range: $90k–$125k</span></p>\n<p><br><br></p>",
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