Product Support & Geomatics Analyst

{
  "content_hash": "5480370b9cf85dc6f7d68e44f1a913a999b51204d2551b8dd9cf3ec0a79cdb42",
  "source_hash": "7452e9ace5e3286c704f0bdd707cae15018b65574cb4139542b4c809b8353f56",
  "last_changed_at": "2026-05-30T06:10:02.878Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Guadalajara, Jalisco, Mexico",
    "city": "Guadalajara",
    "region": "Jalisco",
    "country": "Mexico",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T10:32:42.557Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Guadalajara, Jalisco, Mexico",
      "city": "Guadalajara",
      "region": "Jalisco",
      "country": "Mexico",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "Mexico"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "107",
    "isRemote": null,
    "location": {
      "city": null,
      "state": null
    },
    "atsLocation": {
      "city": "Guadalajara",
      "state": null,
      "country": "Mexico",
      "province": "Jalisco"
    },
    "departmentId": "18601",
    "locationType": "1",
    "jobOpeningName": "Product Support & Geomatics Analyst",
    "departmentLabel": "630 - Customer Success",
    "employmentStatusLabel": "Full Time"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": null,
      "state": null,
      "postalCode": null,
      "addressCountry": null
    },
    "datePosted": "2025-05-23",
    "atsLocation": {
      "city": "Guadalajara",
      "state": "Jalisco",
      "country": "Mexico",
      "countryId": "139"
    },
    "description": "<p><span style=\"color: rgb(52, 73, 94); font-size: 10pt; font-weight: bold\">About Us:</span></p>\n<p><br><span style=\"color: rgb(52, 73, 94); font-size: 10pt\">We are a remote first company and we redefine how the world captures and analyzes geospatial data. Through precision-driven technology, advanced photogrammetry, and a customer-first approach, we empower global leaders in mining, construction, and energy to make faster, smarter decisions. If you're passionate about data integrity, solving complex technical challenges, and supporting mission-critical operations, we invite you to join our team.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-size: 10pt; font-weight: bold\">What you'll do:</span><br><span style=\"color: rgb(52, 73, 94); font-size: 10pt\">You will serve as a frontline expert in delivering world-class support and high-accuracy geospatial data products to enterprise clients. This role blends customer advocacy, data processing, and problem-solving in a fast-paced, high-impact environment. You’ll work closely with our technical, product, and operations teams to ensure every interaction adds measurable value.</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">Accurately identify and address any issues or questions customers may have when using the client’s products to plan, fly, process, or analyze their data and escalate to internal groups as needed</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">Educate and empower users so that they become better end-users and leave with a positive feeling after each support interaction</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">Create and maintain documentations that answer FAQs</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">Identify common end-user challenges to suggest better solutions</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">Own the generation, troubleshooting, and ultimate delivery of pristine geospatial data products (orthophotos, point clouds, contour maps, DSM, etc.) to customers</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">Process imagery data using the client’s photogrammetry technology and tools</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">Ensure delivered data products meet end-user requirements and SLA, including troubleshooting and providing reports and analyses for any data products that do not meet requirements</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">Assist in keeping the data processing pipeline running like a well-oiled machine, delivering products on target and on time</span><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\"><br></span></li>\n</ul>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none\">What we are looking for:</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">Bachelor’s Degree in Geodetic Engineering or any related course</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">Fluent oral and written communication skills in English, you are c</span><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">omfortable using technical jargons and you are able to communicate solutions in easy-to-understand terms</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">Strong problem solving and analytical skills to troubleshoot, replicate, and escalate issues as needed</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">You are a customer solution driven person, you are able to create rapport and communicate with diplomacy, tact, and poise</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">Team-first attitude, self-starter approach</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">Candidates must be amenable to working in shifting schedule</span><br></li>\n</ul>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; font-weight: bold; text-decoration: none\">Awesome to have:</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\"> 1+ years of experience using other photogrammetry and GIS tools, such as Pix4D, Agisoft, Global Mapper, QGIS, ArcGIS, etc.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">1+ years of experience in troubleshooting data processing issues in automated data processing pipelines (not specific to image processing)</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">1+ year of experience with databases, preferably MySQL</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 10pt; text-decoration: none\">1+ year experience providing direct technical resolutions</span></li>\n</ul>",
    "compensation": null,
    "departmentId": "18601",
    "locationType": "1",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Product Support & Geomatics Analyst",
    "departmentLabel": "630 - Customer Success",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://skycatch.bamboohr.com/careers/107",
    "employmentStatusLabel": "Full Time"
  }
}