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C2P Concierge Call Partner

56CA827D488C9EDCE842370F906D69ED · Remote · Active · Paycom ATS

Job facts

FieldValue
Company56CA827D488C9EDCE842370F906D69ED
TitleC2P Concierge Call Partner
Normalized title-
Department / team-
LocationDescription The C2P Concierge Call Partner is responsible for executing structured, Canada
Work modelRemote / Remote
Employment type-
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-06-15 / 2026-06-16
Changed / last seen2026-06-16 / 2026-06-23

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Linked records

Company56CA827D488C9EDCE842370F906D69ED
Sourceb0f9d1a0-7f1e-4385-a58d-ecfc55898dde
ATS providerPaycom ATS

Description

Description The C2P Concierge Call Partner is responsible for executing structured, pre-closing concierge calls that serve as a  mandatory final readiness checkpoint for all Construction-to-Permanent (C2P) loans, including Manufactured Housing (MH), Modular, FHA, Conventional, and VA construction. Acting as a  last-condition-to-close control function , this role ensures borrowers and builders are fully educated, aligned, and prepared prior to funding—reducing post-closing confusion, minimizing construction-phase risk, and supporting a consistent, high-quality experience across all C2P channels. At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value  diversity , educate on  equity , and create  inclusive partner opportunities to ensure that you know #U Belong AtUHM! Key Responsibilities Pre-Closing Concierge Call Execution (Core Function) Conduct  required concierge calls prior to closing for all C2P loans Coordinate calls with  borrower and builder jointly when possible , or separately when needed Execute calls using  standardized, product-specific guides (MH, Modular, FHA, Conventional, VA) Serve as a  final readiness and alignment checkpoint before loan funding Borrower & Builder Education Clearly explain the full C2P lifecycle: closing, construction, draws, completion, modification Educate on: Draw request and inspection process Funding timelines and expectations Interest accrual and payment responsibilities Tailor communication based on product type and borrower/builder sophistication Expectation Setting & Alignment Define roles and responsibilities for borrower, builder, and lender Ensure borrower and builder are aligned on: Construction timeline Draw cadence Communication expectations Eliminate misunderstandings before closing Risk Identification & Escalation Identify potential risks, including: Unrealistic timelines Misaligned expectations Financial misunderstandings Escalate concerns to Loan Officer and Operations prior to closing Prevent unresolved issues from entering the construction phase Documentation & Control Document call completion, key acknowledgments, and identified risks Ensure all call components are completed per guide requirements Support audit, quality control, and compliance processes Pipeline & Workflow Management Manage a pipeline of loans approaching closing across all C2P products Schedule and complete concierge calls within defined SLAs Coordinate with Loan Officers, builders, and operations teams Track call completion as a  formal condition to close Qualifications Qualifications 2–5+ years mortgage experience (construction or C2P preferred) Working knowledge of construction lending, including MH, Modular, FHA, Conventional, and VA Strong verbal communication and facilitation skills Ability to lead structured, high-value conversations with multiple parties Strong organizational and pipeline management skills This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Full job record

Job ID6b9f60c386ca2a88aba6e7176d01e014d6dc5239
Org IDae867c48-998b-4d9c-a27d-966b63227bd8
Source IDb0f9d1a0-7f1e-4385-a58d-ecfc55898dde
Board IDb0f9d1a0-7f1e-4385-a58d-ecfc55898dde
Providerpaycom
Provider Job Key311890
TitleC2P Concierge Call Partner
Normalized Title—
Statusactive
Activeyes
Location Text—
Department—
Team—
Employment Type—
Workplace Typeremote
Remote Policyremote
CountryCanada
Region—
CityDescription The C2P Concierge Call Partner is responsible for executing structured
Salary RawDescription The C2P Concierge Call Partner is responsible for executing structured, pre-closing concierge calls that serve as a  mandatory final readiness checkpoint for all Construction-to-Permanent (C2P) loans, including Manufactured Housing (MH), Modular, FHA, Conventional, and VA construction. Acting as a  last-condition-to-close control function , this role ensures borrowers and builders are fully educated, aligned, and prepared prior to funding—reducing post-closing confusion, minimizing construction-phase risk, and supporting a consistent, high-quality experience across all C2P channels. At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value  diversity , educate on  equity , and create  inclusive partner opportunities to ensure that you know #U Belong AtUHM! Key Responsibilities Pre-Closing Concierge Call Execution (Core Function) Conduct  required concierge calls prior to closing for all C2P loans Coordinate calls with  borrower and builder jointly when possible , or separately when needed Execute calls using  standardized, product-specific guides (MH, Modular, FHA, Conventional, VA) Serve as a  final readiness and alignment checkpoint before loan funding Borrower & Builder Education Clearly explain the full C2P lifecycle: closing, construction, draws, completion, modification Educate on: Draw request and inspection process Funding timelines and expectations Interest accrual and payment responsibilities Tailor communication based on product type and borrower/builder sophistication Expectation Setting & Alignment Define roles and responsibilities for borrower, builder, and lender Ensure borrower and builder are aligned on: Construction timeline Draw cadence Communication expectations Eliminate misunderstandings before closing Risk Identification & Escalation Identify potential risks, including: Unrealistic timelines Misaligned expectations Financial misunderstandings Escalate concerns to Loan Officer and Operations prior to closing Prevent unresolved issues from entering the construction phase Documentation & Control Document call completion, key acknowledgments, and identified risks Ensure all call components are completed per guide requirements Support audit, quality control, and compliance processes Pipeline & Workflow Management Manage a pipeline of loans approaching closing across all C2P products Schedule and complete concierge calls within defined SLAs Coordinate with Loan Officers, builders, and operations teams Track call completion as a  formal condition to close Qualifications Qualifications 2–5+ years mortgage experience (construction or C2P preferred) Working knowledge of construction lending, including MH, Modular, FHA, Conventional, and VA Strong verbal communication and facilitation skills Ability to lead structured, high-value conversations with multiple parties Strong organizational and pipeline management skills This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Salary Min—
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Salary Currency—
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Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=311890&clientkey=56CA827D488C9EDCE842370F906D69ED
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=311890&clientkey=56CA827D488C9EDCE842370F906D69ED
First Seen At2026-06-16 10:10:06Z
Last Seen At2026-06-23 09:01:51Z
Last Checked At2026-06-23 09:01:51Z
Last Changed At2026-06-16 10:10:06Z
Inactive At—
Source Posted At2026-06-15 00:00:00Z
Source Updated At—
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=56CA827D488C9EDCE842370F906D69ED/date=2026-06-23/2026-06-23T09-01-49-421Z-cac8ddb2af467c77a6c83dd9df6799f731fd2dec83c9bb03a20fb30badbc4c54.json
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    "description": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:15pt;\">The C2P Concierge Call Partner is responsible for executing structured, pre-closing concierge calls that serve as a <b>mandatory final readiness checkpoint</b> for all Construction-to-Permanent (C2P) loans, including Manufactured Housing (MH), Modular, FHA, Conventional, and VA construction.</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Acting as a <b>last-condition-to-close control function</b>, this role ensures borrowers and builders are fully educated, aligned, and prepared prior to funding—reducing post-closing confusion, minimizing construction-phase risk, and supporting a consistent, high-quality experience across all C2P channels.</span></span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value <span style=\"font-weight:bold;\"><span style=\"color:#252423;\">diversity</span></span>, educate on <span style=\"font-weight:bold;\"><span style=\"color:#252423;\">equity</span></span>, and create <span style=\"font-weight:bold;\"><span style=\"color:#252423;\">inclusive partner opportunities</span></span> to ensure that you know #U<span style=\"font-weight:bold;\"><span style=\"color:#252423;\">Belong</span></span>AtUHM!</span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><u><span style=\"line-height:115%;\"><b>Key Responsibilities</b></span></u></span></span></p>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\"><b>Pre-Closing Concierge Call Execution (Core Function)</b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Conduct <b>required concierge calls prior to closing</b> for all C2P loans</span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Coordinate calls with <b>borrower and builder jointly when possible</b>, or separately when needed</span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Execute calls using <b>standardized, product-specific guides</b> (MH, Modular, FHA, Conventional, VA)</span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Serve as a <b>final readiness and alignment checkpoint</b> before loan funding</span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\"><b>Borrower &amp; Builder Education</b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Clearly explain the full C2P lifecycle: closing, construction, draws, completion, modification</span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Educate on: </span></span></span>\n\t<ul style=\"list-style-type:circle;\">\n\t\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Draw request and inspection process</span></span></span></li>\n\t\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Funding timelines and expectations</span></span></span></li>\n\t\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Interest accrual and payment responsibilities</span></span></span></li>\n\t</ul>\n\t</li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Tailor communication based on product type and borrower/builder sophistication</span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\"><b>Expectation Setting &amp; Alignment</b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Define roles and responsibilities for borrower, builder, and lender</span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Ensure borrower and builder are aligned on: </span></span></span>\n\t<ul style=\"list-style-type:circle;\">\n\t\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Construction timeline</span></span></span></li>\n\t\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Draw cadence</span></span></span></li>\n\t\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Communication expectations</span></span></span></li>\n\t</ul>\n\t</li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Eliminate misunderstandings before closing</span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\"><b>Risk Identification &amp; Escalation</b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Identify potential risks, including: </span></span></span>\n\n\t<ul style=\"list-style-type:circle;\">\n\t\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Unrealistic timelines</span></span></span></li>\n\t\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Misaligned expectations</span></span></span></li>\n\t\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Financial misunderstandings</span></span></span></li>\n\t</ul>\n\t</li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Escalate concerns to Loan Officer and Operations prior to closing</span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Prevent unresolved issues from entering the construction phase</span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\"><b>Documentation &amp; Control</b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Document call completion, key acknowledgments, and identified risks</span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Ensure all call components are completed per guide requirements</span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Support audit, quality control, and compliance processes</span></span></span></li>\n</ul>\n\n<div align=\"center\" style=\"text-align:center;\"> </div>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:115%;\"><b>Pipeline &amp; Workflow Management</b></span></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Manage a pipeline of loans approaching closing across all C2P products</span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Schedule and complete concierge calls within defined SLAs</span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Coordinate with Loan Officers, builders, and operations teams</span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Track call completion as a <b>formal condition to close</b></span></span></span></li>\n</ul>",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"C2P Concierge Call Partner\",\"identifier\":\"J0CR83311890\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/56CA827D488C9EDCE842370F906D69ED/jobs/311890\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=56CA827D488C9EDCE842370F906D69ED\",\"datePosted\":\"2026-06-15\",\"description\":\"Job DetailsThe C2P Concierge Call Partner is responsible for executing structured, pre-closing concierge calls that serve as a mandatory final readiness checkpoint for all Construction-to-Permanent (C2P) loans, including Manufactured Housing (MH), Modular, FHA, Conventional, and VA construction.\\n\\n \\n\\nActing as a last-condition-to-close control function, this role ensures borrowers and builders are fully educated, aligned, and prepared prior to funding—reducing post-closing confusion, minimizing construction-phase risk, and supporting a consistent, high-quality experience across all C2P channels.\\n\\n \\n\\nAt UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!\\n\\n \\n\\nKey Responsibilities\\n\\n \\n\\nPre-Closing Concierge Call Execution (Core Function)\\n\\n\\n\\tConduct required concierge calls prior to closing for all C2P loans\\n\\tCoordinate calls with borrower and builder jointly when possible, or separately when needed\\n\\tExecute calls using standardized, product-specific guides (MH, Modular, FHA, Conventional, VA)\\n\\tServe as a final readiness and alignment checkpoint before loan funding\\n\\n\\n \\n\\nBorrower &amp; Builder Education\\n\\n\\n\\tClearly explain the full C2P lifecycle: closing, construction, draws, completion, modification\\n\\tEducate on: \\n\\t\\n\\t\\tDraw request and inspection process\\n\\t\\tFunding timelines and expectations\\n\\t\\tInterest accrual and payment responsibilities\\n\\t\\n\\t\\n\\tTailor communication based on product type and borrower/builder sophistication\\n\\n\\n \\n\\nExpectation Setting &amp; Alignment\\n\\n\\n\\tDefine roles and responsibilities for borrower, builder, and lender\\n\\tEnsure borrower and builder are aligned on: \\n\\t\\n\\t\\tConstruction timeline\\n\\t\\tDraw cadence\\n\\t\\tCommunication expectations\\n\\t\\n\\t\\n\\tEliminate misunderstandings before closing\\n\\n\\n \\n\\nRisk Identification &amp; Escalation\\n\\n\\n\\tIdentify potential risks, including: \\n\\n\\t\\n\\t\\tUnrealistic timelines\\n\\t\\tMisaligned expectations\\n\\t\\tFinancial misunderstandings\\n\\t\\n\\t\\n\\tEscalate concerns to Loan Officer and Operations prior to closing\\n\\tPrevent unresolved issues from entering the construction phase\\n\\n\\n \\n\\nDocumentation &amp; Control\\n\\n\\n\\tDocument call completion, key acknowledgments, and identified risks\\n\\tEnsure all call components are completed per guide requirements\\n\\tSupport audit, quality control, and compliance processes\\n\\n\\n \\n\\n \\n\\nPipeline &amp; Workflow Management\\n\\n\\n\\tManage a pipeline of loans approaching closing across all C2P products\\n\\tSchedule and complete concierge calls within defined SLAs\\n\\tCoordinate with Loan Officers, builders, and operations teams\\n\\tTrack call completion as a formal condition to close\\nQualificationsQualifications\\n\\n\\n\\t2–5+ years mortgage experience (construction or C2P preferred)\\n\\tWorking knowledge of construction lending, including MH, Modular, FHA, Conventional, and VA\\n\\tStrong verbal communication and facilitation skills\\n\\tAbility to lead structured, high-value conversations with multiple parties\\n\\tStrong organizational and pipeline management skills\\n\\n\\n \\n\\n \\n\\nThis employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.\\n\\n \\n\\nUnion Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\",\"responsibilities\":\"The C2P Concierge Call Partner is responsible for executing structured, pre-closing concierge calls that serve as a mandatory final readiness checkpoint for all Construction-to-Permanent (C2P) loans, including Manufactured Housing (MH), Modular, FHA, Conventional, and VA construction.\\n\\n \\n\\nActing as a last-condition-to-close control function, this role ensures borrowers and builders are fully educated, aligned, and prepared prior to funding—reducing post-closing confusion, minimizing construction-phase risk, and supporting a consistent, high-quality experience across all C2P channels.\\n\\n \\n\\nAt UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!\\n\\n \\n\\nKey Responsibilities\\n\\n \\n\\nPre-Closing Concierge Call Execution (Core Function)\\n\\n\\n\\tConduct required concierge calls prior to closing for all C2P loans\\n\\tCoordinate calls with borrower and builder jointly when possible, or separately when needed\\n\\tExecute calls using standardized, product-specific guides (MH, Modular, FHA, Conventional, VA)\\n\\tServe as a final readiness and alignment checkpoint before loan funding\\n\\n\\n \\n\\nBorrower &amp; Builder Education\\n\\n\\n\\tClearly explain the full C2P lifecycle: closing, construction, draws, completion, modification\\n\\tEducate on: \\n\\t\\n\\t\\tDraw request and inspection process\\n\\t\\tFunding timelines and expectations\\n\\t\\tInterest accrual and payment responsibilities\\n\\t\\n\\t\\n\\tTailor communication based on product type and borrower/builder sophistication\\n\\n\\n \\n\\nExpectation Setting &amp; Alignment\\n\\n\\n\\tDefine roles and responsibilities for borrower, builder, and lender\\n\\tEnsure borrower and builder are aligned on: \\n\\t\\n\\t\\tConstruction timeline\\n\\t\\tDraw cadence\\n\\t\\tCommunication expectations\\n\\t\\n\\t\\n\\tEliminate misunderstandings before closing\\n\\n\\n \\n\\nRisk Identification &amp; Escalation\\n\\n\\n\\tIdentify potential risks, including: \\n\\n\\t\\n\\t\\tUnrealistic timelines\\n\\t\\tMisaligned expectations\\n\\t\\tFinancial misunderstandings\\n\\t\\n\\t\\n\\tEscalate concerns to Loan Officer and Operations prior to closing\\n\\tPrevent unresolved issues from entering the construction phase\\n\\n\\n \\n\\nDocumentation &amp; Control\\n\\n\\n\\tDocument call completion, key acknowledgments, and identified risks\\n\\tEnsure all call components are completed per guide requirements\\n\\tSupport audit, quality control, and compliance processes\\n\\n\\n \\n\\n \\n\\nPipeline &amp; Workflow Management\\n\\n\\n\\tManage a pipeline of loans approaching closing across all C2P products\\n\\tSchedule and complete concierge calls within defined SLAs\\n\\tCoordinate with Loan Officers, builders, and operations teams\\n\\tTrack call completion as a formal condition to close\\n\",\"employmentType\":\"OTHER\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"UNION HOME MORTGAGE\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=56CA827D488C9EDCE842370F906D69ED\"},\"qualifications\":\"Qualifications\\n\\n\\n\\t2–5+ years mortgage experience (construction or C2P preferred)\\n\\tWorking knowledge of construction lending, including MH, Modular, FHA, Conventional, and VA\\n\\tStrong verbal communication and facilitation skills\\n\\tAbility to lead structured, high-value conversations with multiple parties\\n\\tStrong organizational and pipeline management skills\\n\\n\\n \\n\\n \\n\\nThis employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.\\n\\n \\n\\nUnion Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\",\"experienceRequirements\":\"Qualifications\\n\\n\\n\\t2–5+ years mortgage experience (construction or C2P preferred)\\n\\tWorking knowledge of construction lending, including MH, Modular, FHA, Conventional, and VA\\n\\tStrong verbal communication and facilitation skills\\n\\tAbility to lead structured, high-value conversations with multiple parties\\n\\tStrong organizational and pipeline management skills\\n\\n\\n \\n\\n \\n\\nThis employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.\\n\\n \\n\\nUnion Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p style=\"margin-bottom:11px;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><u><span style=\"line-height:115%;\"><b>Qualifications</b></span></u></span></span></p>\n\n<ul style=\"margin-bottom:11px;\">\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">2–5+ years mortgage experience (construction or C2P preferred)</span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Working knowledge of construction lending, including MH, Modular, FHA, Conventional, and VA</span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Strong verbal communication and facilitation skills</span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Ability to lead structured, high-value conversations with multiple parties</span></span></span></li>\n\t<li style=\"margin-bottom:11px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"line-height:15pt;\">Strong organizational and pipeline management skills</span></span></span></li>\n</ul>\n\n<p style=\"margin-bottom:11px;\"> </p>\n\n<p style=\"margin-top:7px;margin-bottom:7px;\"> </p>\n\n<p style=\"margin-top:7px;margin-bottom:7px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\"><span style=\"font-weight:bold;\">This employer participates in E-Verify. If hired, the employer will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.</span></span></span></p>\n\n<p style=\"margin-top:7px;margin-bottom:7px;\"> </p>\n\n<p style=\"margin-top:7px;margin-bottom:7px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"font-size:12px;\">Union Home Mortgage Corp. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.</span></span></p>",
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