Head of Operations (Remote)

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  "source_hash": "2c81f22dd20950b4685ecc2b3a4da21566cb7696a23ca27ced49ecbd897c8fa3",
  "last_changed_at": "2026-05-29T07:10:29.086Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Palo Alto",
    "city": "Palo Alto",
    "region": null,
    "country": "United States",
    "is_remote": true,
    "confidence": 0.9
  },
  "salary_max": 275000,
  "salary_min": 175000,
  "inferred_at": "2026-06-06T07:57:42.714Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Palo Alto",
      "city": "Palo Alto",
      "region": null,
      "country": "United States",
      "is_remote": true,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": "remote",
  "salary_period": "year",
  "workplace_type": "remote",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Responsibilities:",
      "content": "\n<li>Oversee the operational infrastructure of our fund administration business, ensuring seamless delivery of services to our growing portfolio of VC firms</li>\n<li>Develop and implement operational strategies that balance efficiency, quality, and scalability while delivering a delightful experience for our clients</li>\n<li>Collaborate with product teams to align roadmap priorities with customer feedback and rollout initiatives (e.g., feature launches, UX enhancements, onboarding flows) that measurably improve customer experience and retention</li>\n<li>Build and lead a high-performing team of fund operations and customer success professionals across multiple time zones</li>\n<li>Create and manage benchmarks and reporting systems to drive continuous operational improvement and best-in-class customer service</li>\n<li>Collaborate with the executive team to align operational capabilities with company growth targets</li>\n<li>Ensure regulatory compliance across multiple jurisdictions for our fund administration clients</li>\n<li>Drive automation and process optimization to increase capacity while maintaining our 90+ NPS</li>\n<li>Manage relationships with key service providers and strategic partners that can support the portfolio</li>\n<li>Implement risk management protocols and best practices across the organization</li>\n"
    },
    {
      "text": "What You Have:",
      "content": "\n<li>10+ years of experience in operations management, with at least 5 years in financial services or fund administration leadership</li>\n<li>Ahead of trends in AI for support, automation, and customer intelligence tools</li>\n<li>Proven track record of scaling fund operations in a high-growth environment</li>\n<li>Strong understanding of venture capital fund structures, regulatory requirements, and industry best practices</li>\n<li>Experience building and leading remote teams across multiple geographies</li>\n<li>Exceptional problem-solving abilities and analytical skills</li>\n<li>Outstanding communication and interpersonal skills</li>\n<li>Ability to thrive in ambiguity and drive clarity through complex situations</li>\n<li>Strong project management capabilities and attention to detail</li>\n<li>Experience with operational technology implementation and optimization</li>\n"
    },
    {
      "text": "What We Offer:",
      "content": "\n<li>Opportunity to help transform venture capital into a force for good in the world</li>\n<li>Leadership role in a fast-growing company with global impact</li>\n<li>Vibrant work environment of passionate and capable peers</li>\n<li>Opportunities for personal growth and professional development</li>\n<li>Competitive compensation package including equity</li>\n<li>Flexible remote work environment</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1746316593114,
  "updatedAt": null,
  "categories": {
    "team": "Corporate and Finance",
    "location": "Palo Alto",
    "allLocations": [
      "Palo Alto"
    ]
  },
  "salaryRange": {
    "max": 275000,
    "min": 175000,
    "currency": "USD",
    "interval": "per-year-salary"
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  "workplaceType": "remote"
}