Front Desk Specialist

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    "description_html": "<p>At Gravity Haus, we’re redefining hospitality for the modern traveler — creating connection, adventure, and community at every turn. We’re a collective of hotels, restaurants, and experiences designed for those who value the outdoors, sustainability, and meaningful connection.</p><p><br></p><p>We’re looking for an energetic and guest-focused Front Desk Specialist (Haus Experience Specialist) to join our team and be the heartbeat of the member and guest experience. You’ll be the first face our guests see — setting the tone for their stay, creating memorable moments, and ensuring every interaction reflects the Gravity Haus mission and values.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><br></p><p><strong>Front Desk &amp; Guest Experience</strong></p><ul><li>Greet every guest and member with warmth, enthusiasm, and genuine hospitality.</li><li>Handle all check-ins, check-outs, and reservations using the Property Management System (PMS) with accuracy and attention to detail.</li><li>Communicate with guests via phone, email, and in person to manage requests and resolve issues promptly.</li><li>Coordinate pre-arrival outreach and ensure VIP and special requests are prioritized.</li><li>Collaborate closely with the housekeeping, maintenance, and F&amp;B teams to ensure rooms and amenities are guest-ready.</li><li>Resolve guest billing questions and service issues with professionalism and empathy.</li></ul><p><strong>Membership &amp; Community Engagement</strong></p><ul><li>Educate guests and prospective members on Gravity Haus Membership and its benefits.</li><li>Create and support “Member for a Day” experiences, integrating F&amp;B, fitness, coworking, and community events.</li><li>Assist local and visiting members by curating personalized itineraries and recommendations that enhance their stay.</li><li>Build connections with guests and members that foster loyalty and long-term relationships.</li><li>Collaborate with the Membership and Marketing teams to identify engagement opportunities and promote upcoming events.</li></ul><p><strong>Operational Excellence</strong></p><ul><li>Maintain a tidy, organized, and welcoming front desk and lobby area.</li><li>Manage daily communications with other departments using internal software tools.</li><li>Support room assignments, daily board updates, and special project coordination.</li><li>Ensure guest data, billing, and inventory records are accurate and up to date.</li><li>Participate in regular team meetings and contribute ideas for improving operations and service standards.</li><li>Maintain compliance with all safety, cleanliness, and sustainability standards.</li></ul><p><strong>What We’re Looking For</strong></p><ul><li>1+ year of experience in hospitality or customer service (hotel experience preferred).</li><li>Excellent verbal and written communication skills; bilingual (English/Spanish) a plus.</li><li>Strong organizational skills and attention to detail.</li><li>Ability to multitask and remain calm in a fast-paced, guest-facing environment.</li><li>A collaborative spirit and willingness to jump in wherever needed.</li><li>Comfort using hospitality systems (PMS, OpenTable, Slack, or similar).</li><li>A passion for the outdoors, wellness, and a sustainable lifestyle.</li></ul><p><strong>Physical Requirements</strong></p><ul><li>Ability to stand for extended periods.</li><li>Ability to lift up to 50 lbs occasionally.</li><li>Flexibility to work weekends, holidays, and varying shifts as needed.</li></ul><p><br></p><p><strong>About Gravity Haus</strong></p><p><br></p><p>Gravity Haus is a community-driven adventure lifestyle brand with hotels, restaurants, and experiences that empower a modern way of travel. We create spaces where locals and travelers connect, refuel, and play — all rooted in the spirit of the outdoors and intentional living.</p><p>At the heart of everything we do are our core values, which guide our culture, service, and growth:</p><ul><li>Keep Growing</li><li>Bring Others Along</li><li>Create Powerful Moments</li><li>Be “All-In” + Go the Distance</li><li>Make it Better than You Found It</li></ul><p>We’re looking for team members who share these values and want to make a meaningful impact in both their work and community.</p><p><br></p><p><strong>What We Can Offer You</strong></p><p><br></p><p>When you join Gravity Haus, you’re not just taking a job — you’re stepping into a community with benefits, perks, and opportunities to grow. Full-time team members enjoy health insurance, a 401(k) with company match, and an All-In Gravity Haus Membership that includes adventure perks like discounted stays, gear rentals, wellness programming, and more. Part-time team member benefits vary.</p><p><br></p><p><br></p>",
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