Licensing and Education Officer - Temporary Contract (Parental Leave Coverage)

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      "state": "Ontario"
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    "locationType": "2",
    "jobOpeningName": "Licensing and Education Officer - Temporary Contract (Parental Leave Coverage)",
    "departmentLabel": "Licensing and Education",
    "employmentStatusLabel": "Maternity Leave"
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    "location": {
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      "state": "Ontario",
      "postalCode": "M2N 6N5",
      "addressCountry": "Canada"
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    "datePosted": "2026-05-07",
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    "description": "<p><span style=\"color: rgb(45, 45, 45); font-family: Arial, sans-serif\"><span style=\"font-weight: bold\">What You Can Expect<br></span></span></p>\n<p><span style=\"color: rgb(45, 45, 45); font-family: arial, helvetica, sans-serif; font-size: 12pt\">As a Licensing and Education Officer, <span style=\"color: rgb(56, 49, 47)\">you’ll play an important role in supporting the integrity and accountability of Ontario’s bereavement sector. You’ll coordinate licensing activities for new and renewing professionals, and guide applicants through the regulatory landscape to help them meet all legislative requirements. Beyond licensing, you’ll oversee education and examination programs like managing internships, administering exams, and tracking competencies in order to ensure those entering the profession are fully prepared. Through clear communication, precise processing, and timely support, you’ll play a vital role in upholding high professional standards and fostering fair, consistent access to licensure and practice across the province. Reporting to the Manager, Licensing and Education, your strong attention to detail, sound judgment, and problem-solving skills will support consistent standards and contribute to public trust in the sector. The ideal candidate will bring clear communication, critical thinking, and a commitment to fair, thorough decision-making.</span></span></p>\n<p><span style=\"color: rgb(45, 45, 45); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><br></span><br></p>\n<p><span style=\"text-decoration: underline\"><span style=\"color: rgb(45, 45, 45); font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold; text-decoration: underline\"><span style=\"color: rgb(56, 49, 47); text-decoration: underline\">This position is a temporary position providing up to 18 months of parental leave coverage.</span></span></span></p>\n<p><span style=\"color: rgb(45, 45, 45); font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"color: rgb(56, 49, 47)\"><br><span style=\"font-weight: bold\">What You’ll Do</span><br></span></span></p>\n<p><span style=\"font-weight: bold\"><span><span>Personal Licensing</span></span></span><span> </span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Review candidate applications to ensure they meet licensing requirements based on their specific applicant type.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Assess all </span><span>initial</span><span> and renewal applications for completeness and accuracy, ensuring all required documents are </span><span>submitted</span><span>.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Process and issue licenses and licensing packages.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Handle special license-related requests, including status changes and interprovincial mobility.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Maintain both digital and paper records to track the progress of licensing applications and support </span><span>timely</span><span> processing and decision-making.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Serve as the first point of contact for general inquiries related to licensing procedures and legislative requirements, referring complex matters to </span><span>appropriate staff</span><span> or management as needed.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Provide backup support to other Licensing Officers and contributes to organization-wide projects, initiatives, and governance-related activities.</span></span><span> </span></span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Assist</span><span> with scheduling and administrative duties, including travel arrangements and coordination of licensing-related activities.</span></span></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span> </span></span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\"><span><span>Licensing Pathway and Exam Administration</span></span></span><span> </span></span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Coordinate with educational institutions to </span><span>identify</span><span> eligible internship candidates, process applications, update internship statuses, and issue relevant documentation.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Verify that Preceptors meet the required qualifications.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Confirm that interns have completed all required competencies using the internship support portal.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Coordinate and administer the Entry-to-Practice examination in collaboration with internal and external partners.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Maintain </span><span>accurate</span><span> records for examination tracking, including for candidates applying from outside Ontario.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Manage all examination-related accommodations, notifications, and confirmations for eligible candidates.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\"><span><span>Issue examination result letters and </span><span>facilitates</span><br><span>revaluation</span><span> processes when necessary.</span></span><span> </span></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Collaborative assignments to meet operational priorities.</span><br></li>\n</ul>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">What You Bring to the Role</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Experience interpreting and applying legislation, policies, or procedures within regulatory or compliance settings, particularly related to licensing and education processes</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Strong analytical ability and attention to detail to assess complex information and ensure accuracy throughout application and examination reviews</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Commitment to delivering accessible, respectful, and responsive service tailored to the needs of diverse applicants and stakeholders</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Effective communication skills with diplomacy and tact to engage applicants, educational partners, and internal teams while resolving inquiries and concerns constructively</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Highly organized, able to manage multiple priorities, meet deadlines, and maintain consistency and quality in compliance-related work</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Collaborative mindset, working respectfully within diverse teams and across departments to support shared goals and smooth operations</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Sound judgment in decision-making and escalation, knowing when to seek guidance or involve management on complex or sensitive matters</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Comfortable using Microsoft Office (Teams, Word, Excel) and other business technologies, with adaptability to new systems and platforms</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Assets that strengthen your contribution include familiarity with delegated administrative authorities (DAAs), knowledge of the bereavement sector, bilingualism in English and French, and experience supporting regulatory, education, or enforcement functions in an administrative role.</span><br></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt; font-weight: bold\">About the BAO </span></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The Bereavement Authority of Ontario (BAO) is a government delegated authority and not-for-profit corporation administering provisions of the Funeral, Burial and Cremation Services Act, 2002 (FBCSA). Accountable to the Minister of Public and Business Service Delivery and Procurement and the government, the BAO is responsible for the protection of the public interest. The BAO regulates, ensures compliance with the law, provides resources and services to licensed:</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Funeral establishment operators, directors and preplanners;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Cemetery, crematorium and alternative disposition operators;</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Transfer service operators; and</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">Bereavement sector sales representatives across Ontario.</span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 12pt\">The BAO is wholly funded by licensee fees (not tax dollars).</span></p>\n<p><br></p>\n<p><em><span style=\"font-family: Arial, sans-serif; font-size: 13px\">The BAO offers a casual work environment, flexible work hours, and a competitive compensation and benefits package. The BAO is an equal opportunity employer and committed to fostering an accessible and inclusive environment for employees and licensees. If you require any accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let our HR department know and we will work with you to meet your needs.</span></em></p>",
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