Fan Services Representative (Seasonal)

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  "last_changed_at": "2026-06-04T11:48:10.663Z",
  "active_status": "active"
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  "language": "en",
  "location": {
    "raw": "Toronto, Ontario, M5V 1J1, Canada",
    "city": "Toronto",
    "region": null,
    "country": "Canada",
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    "confidence": 0.95
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  "salary_min": 18.55,
  "inferred_at": "2026-06-06T10:22:43.505Z",
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    "countries": [
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  "remote_policy": null,
  "salary_period": "hour",
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  "salary_currency": "USD"
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{
  "list_job": {
    "id": "356",
    "isRemote": null,
    "location": {
      "city": "Toronto",
      "state": "Ontario"
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
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    "departmentId": "18660",
    "locationType": "0",
    "jobOpeningName": "Fan Services Representative (Seasonal)",
    "departmentLabel": "Seasonal Opportunities",
    "employmentStatusLabel": "Part-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Toronto",
      "state": "Ontario",
      "postalCode": "M5V 1J1",
      "addressCountry": "Canada"
    },
    "datePosted": "2026-06-02",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
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    "description": "<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34); font-weight: bold\">The Toronto Blue Jays are hiring for the 2026 season! </span><span style=\"color: rgb(34, 34, 34)\"> </span><span style=\"color: rgb(34, 34, 34)\"> </span></span></p>\n<p><span style=\"font-size: 12pt\"><span><br>The Toronto Blue Jays are looking for a motivated, service-orientated individual who is responsible for assisting fans, resolving issues, and providing stadium related or event related information to fans in a friendly, professional manner while fostering an inclusive environment for all. Please note this is a part-time role tied to the Blue Jays season.</span><span> </span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span>Reporting to the Fan Services Supervisor, Fan Services Representatives will support fans in-person or by phone/email in shaping their experience at all Toronto Blue Jays home games and Rogers Centre concerts/events with any stadium or event-related inquiries or concerns they may have. </span><span> </span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span>As a Fan Services Representative, you will be committed to creating authentic, memorable experiences for thousands of fans by assisting them in shaping their experience based on their individual needs and wants. You will actively demonstrate our WE CARE values throughout all interactions with fans and your peers.</span><span> </span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"color: rgb(34, 34, 34)\">Please note that these are seasonal roles aligned with the baseball and Rogers Centre events schedule, spanning from approximately<span> <span style=\"font-weight: bold\">June</span></span></span><span style=\"color: rgb(34, 34, 34); font-weight: bold\"> to November 2026</span><span style=\"color: rgb(34, 34, 34)\">.</span><span> </span></span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">This is a part-time contract position with the possibility of extension. </span><br><span>  </span> <br></span></p>\n<p><span style=\"font-size: 12pt; font-weight: bold\"><span>These roles may be for you if:  </span><span> </span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>You love the Toronto Blue Jays!  </span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>You are committed to providing excellent customer service  </span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>You are a master multi-tasker who thrives in fast-paced working environments  </span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>You have exceptional problem-solving skills  </span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>You have an interest in baseball and stadium operations  </span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\">You can work all 81 Toronto Blue Jays home games including evenings, weekends, and holidays as required</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Responsibilities:</span></span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>Provide exceptional service based on our Fan Service principles to consistently go above and beyond to exceed fan expectations</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Answering fan inquiries and questions in a friendly, professional manner in person, by phone, email or mail that are stadium game/event related</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Take ownership to determine appropriate action to resolve in game/event issues promptly and effectively to a satisfactory outcome</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Proven ability to handle and diffuse difficult situations</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Creating an inclusive environment in the ballpark for all </span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Action in game issues to appropriate department to action</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Responsible for in-take, entering and releasing lost and found items </span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Responsible for in-take, monitoring, and release of checked items</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Responsible for ensuring fan services booth and subsequent inclusive spaces are stocked and appropriately cared for</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Logging, tracking fan feedback during and post event to assist in improving the overall fan experience via CRM </span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Maintain strong cooperative working and supportive relationships with all game/event teams and inter-department</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Participate in on-going department projects as assigned</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Various game/event day or office duties as assigned</span><span> </span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Qualifications:</span></span><br><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\"><span>Fan Services Representatives must be able to work all 81 home games (evenings, weekends, and holidays) and other Rogers Centre concerts/events as required.</span></span><span> </span></span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<ul>\n<li><span style=\"font-size: 12pt\"><span>A commitment to service excellence and fan satisfaction</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Exceptional problem-solving skills</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Superior written and verbal communication skills</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Excellent relationship building and people skills</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Ability to multi-task in fast paced working environment </span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Ability to prioritize effectively </span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Proficiency with Microsoft Office programs, experience with Salesforce or other CRM platforms preferred</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Available to commit to working 81 Toronto Blue Jays home games and all additional concerts hosted at the Rogers Centre</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Ability and willingness to work evenings, weekends and holidays as required</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Previous work with professional or local sports organization an asset</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Knowledge of the game of baseball and the Toronto Blue Jays is considered an asset</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Bilingualism considered an asset</span><span> </span></span></li>\n<li><span style=\"font-size: 12pt\"><span>Familiarity with the City of Toronto and local transit systems considered an asset</span><span> </span></span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Salary:<span> </span></span>The anticipated base compensation for this role is $18.55 per hour.</span></p>\n<p><span style=\"font-size: 12pt\"> </span></p>\n<p><span style=\"font-size: 12pt\"><span style=\"font-weight: bold\">Position Status: </span>Vacancy</span></p>\n<p><br></p>\n<p><span style=\"font-size: 12pt\"><span>Blue Jays has a strong commitment to diversity, accessibility and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent. </span><span> </span></span></p>\n<p><span style=\"font-size: 12pt\"><span> </span><span> </span></span></p>\n<p><span style=\"font-size: 12pt\"><span>Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best.</span><span> </span><span>Questions regarding accessibility throughout the recruitment process can be directed to </span><a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\"><span>[email protected]</span></a><span>.</span><span> </span></span></p>",
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    "jobOpeningName": "Fan Services Representative (Seasonal)",
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    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://torontobluejays.bamboohr.com/careers/356",
    "employmentStatusLabel": "Part-Time"
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