East Austin Front Desk Agent

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  "last_changed_at": "2026-05-31T19:08:10.195Z",
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    "raw": "East Austin Hotel - Austin, TX; Austin, TX, USA",
    "city": "Austin",
    "region": "TX",
    "country": "United States",
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  "inferred_at": "2026-06-06T09:58:44.510Z",
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    "location": {
      "raw": "East Austin Hotel - Austin, TX; Austin, TX, USA",
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      "country": "United States",
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  "remote_policy": null,
  "salary_period": "day",
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  "detail": {
    "city": "Austin",
    "jobId": 22354,
    "level": "Entry",
    "endDate": "",
    "legalId": 65,
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    "jobShift": "Any",
    "jobTitle": "East Austin Front Desk Agent",
    "location": "East Austin Hotel - Austin, TX",
    "startDate": "",
    "clientCode": "0DD00",
    "remoteType": "",
    "description": "<p style=\"margin-left:0in;margin-right:0in;\"><span style=\"font-size:12px;\">The Front Desk/Guest Services Agent is a central part of the team whose main objective is to ensure our guests have a smooth arrival and departure experience.&#160; As the first and last impression of the Hotel, this high-profile department carries a special responsibility.&#160; The Front Desk is also the natural place where guests direct their comments, questions, suggestions, and concerns.&#160; We are looking for candidates who have excellent personal presentation and interpersonal skills.&#160; Good problem-solving ability and proficiency in Hotel property management systems.&#160; </span></p>",
    "jobCategory": "Hospitality - Hotel",
    "salaryRange": "",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"East Austin Front Desk Agent\",\"identifier\":\"J0DD0022354\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/15D44F634602E1E230B8C406F3C5E298/jobs/22354\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=15D44F634602E1E230B8C406F3C5E298\",\"datePosted\":\"2019-02-07\",\"description\":\"Job DetailsLevel: EntryJob Location: East Austin Hotel - Austin, TXPosition Type: Full-Time/Part-TimeEducation Level: NoneTravel Percentage: NoneJob Shift: AnyJob Category: Hospitality - HotelThe Front Desk/Guest Services Agent is a central part of the team whose main objective is to ensure our guests have a smooth arrival and departure experience.&#160; As the first and last impression of the Hotel, this high-profile department carries a special responsibility.&#160; The Front Desk is also the natural place where guests direct their comments, questions, suggestions, and concerns.&#160; We are looking for candidates who have excellent personal presentation and interpersonal skills.&#160; Good problem-solving ability and proficiency in Hotel property management systems.&#160; Job DetailsJOB SUMMARY:\\r\\n\\r\\n\\r\\n\\tAnswer phones in a prompt and courteous manner, within the first three rings.\\r\\n\\tCreate and confirm guest reservations in property management system.\\r\\n\\tUp-sell rooms when possible to maximize revenue.\\r\\n\\tAssign rooms in system prior to guest arrival, keeping house balanced\\r\\n\\tPrepare arrival paperwork including key packets.\\r\\n\\tCommunicate pertinent guest information to designated departments/team members such as special requests related to Housekeeping and possible delivery of an amenity.\\r\\n\\tCheck-in and out guests efficiently.\\r\\n\\tAnticipate guest needs based on agent&#8217;s knowledge of guests staying\\r\\n\\tProcess all cash and credit card transactions using established procedures\\r\\n\\tTake action to solve guest problems or complaints using appropriate service recovery guidelines, involving appropriate team members and follow up to ensure completion and guest satisfaction.\\r\\n\\tFollow established hotel standards of procedures\\r\\n\\tMaintain confidentiality of all guests and hotel information at all times\\r\\n\\tGreat attention to detail in order to ensure security of guest room access.\\r\\n\\tMaintain key security following procedures for programming key cards for length of stay only and distributing additional keys only to guests listed on reservation with proper ID.\\r\\n\\tMaintain guest history files on all guests in property management system.\\r\\n\\tHighly aware of surrounding area and events to make recommendations for guests.\\r\\n\\tGenerate, print and distribute daily and weekly reports\\r\\n\\tComplete shift checklist for every shift, sign and include in daily drop\\r\\n\\tResolve discrepancies on the room status report with Housekeeping\\r\\n\\tResponsible and accountable for issued bank. 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Connect guest to local attractions and services.\\r\\n\\tMaintain clean, neat and professional appearance of front desk and lobby area at all times.\\r\\n\\tPerform additional duties as assigned.\\r\\n\\r\\n\\r\\nKNOWLEDGE, SKILLS &amp; ABILITIES\\r\\n\\r\\n\\r\\n\\tAbility to clearly and pleasantly communicate both verbally and in writing in English with guests, management and team members.\\r\\n\\tAbility to accurately and efficiently input information into computer systems\\r\\n\\tAbility to work cohesively with team members both within and outside of your department\\r\\n\\tAbility to think clearly, quickly and make concise decisions\\r\\n\\tAbility to prioritize, organize and follow up\\r\\n\\tAbility to work well under pressure, dealing with many arrivals and departures within a short period of time\\r\\n\\tPrevious customer service experience\\r\\n\\tPrevious hotel front desk experience is strongly preferred\\r\\n\\tMust have a high school diploma or equivalent\\r\\n\\tMust speak fluent English. Bilingual a plus!\\r\\n\\tAbility to stand for extended period of time\\r\\n\\tAbility to carry or lift items weighing up to 50 pounds\\r\\n\\tMust have open availability. 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Count bank at beginning and end of shift.\\r\\n\\tReport all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures\\r\\n\\tOpen and close shift correctly. Make cash drops in accordance with proper cash handling procedures.\\r\\n\\tMaintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, amenities, locations, room rates, special packages and promotions.\\r\\n\\tRefer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services.\\r\\n\\tMaintain clean, neat and professional appearance of front desk and lobby area at all times.\\r\\n\\tPerform additional duties as assigned.\\r\\n\\r\\n\\r\\nKNOWLEDGE, SKILLS &amp; ABILITIES\\r\\n\\r\\n\\r\\n\\tAbility to clearly and pleasantly communicate both verbally and in writing in English with guests, management and team members.\\r\\n\\tAbility to accurately and efficiently input information into computer systems\\r\\n\\tAbility to work cohesively with team members both within and outside of your department\\r\\n\\tAbility to think clearly, quickly and make concise decisions\\r\\n\\tAbility to prioritize, organize and follow up\\r\\n\\tAbility to work well under pressure, dealing with many arrivals and departures within a short period of time\\r\\n\\tPrevious customer service experience\\r\\n\\tPrevious hotel front desk experience is strongly preferred\\r\\n\\tMust have a high school diploma or equivalent\\r\\n\\tMust speak fluent English. Bilingual a plus!\\r\\n\\tAbility to stand for extended period of time\\r\\n\\tAbility to carry or lift items weighing up to 50 pounds\\r\\n\\tMust have open availability. Will be required to work weekends, and holidays according to the needs and demands of the hotel.\\r\\n\\tBasic computer skills needed to operate various property management systems.\\r\\n\\tMust have reliable transportation\\r\\n\\r\\n\\r\\nQUALIFICATIONS: \\r\\n\\r\\n\\r\\n\\tMinimum of high school diploma / equivalency or at least two years of progressive experience in a customer service, hospitality or a related field required \\r\\n\\tMust possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English \\r\\n\\r\\n\\r\\nPHYSICAL REQUIREMENTS:\\r\\n\\r\\n\\r\\n\\tWorking extended hours may be required as needed\\r\\n\\tRegularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl \\r\\n\\tWork on a computer for extended periods of time, approximately 8+ hours per day\\r\\n\\tLifting (rarely) 20 &#8211; 25 lbs.\\r\\n\\r\\n\\r\\n&#160;\",\"experienceRequirements\":\"JOB SUMMARY:\\r\\n\\r\\n\\r\\n\\tAnswer phones in a prompt and courteous manner, within the first three rings.\\r\\n\\tCreate and confirm guest reservations in property management system.\\r\\n\\tUp-sell rooms when possible to maximize revenue.\\r\\n\\tAssign rooms in system prior to guest arrival, keeping house balanced\\r\\n\\tPrepare arrival paperwork including key packets.\\r\\n\\tCommunicate pertinent guest information to designated departments/team members such as special requests related to Housekeeping and possible delivery of an amenity.\\r\\n\\tCheck-in and out guests efficiently.\\r\\n\\tAnticipate guest needs based on agent&#8217;s knowledge of guests staying\\r\\n\\tProcess all cash and credit card transactions using established procedures\\r\\n\\tTake action to solve guest problems or complaints using appropriate service recovery guidelines, involving appropriate team members and follow up to ensure completion and guest satisfaction.\\r\\n\\tFollow established hotel standards of procedures\\r\\n\\tMaintain confidentiality of all guests and hotel information at all times\\r\\n\\tGreat attention to detail in order to ensure security of guest room access.\\r\\n\\tMaintain key security following procedures for programming key cards for length of stay only and distributing additional keys only to guests listed on reservation with proper ID.\\r\\n\\tMaintain guest history files on all guests in property management system.\\r\\n\\tHighly aware of surrounding area and events to make recommendations for guests.\\r\\n\\tGenerate, print and distribute daily and weekly reports\\r\\n\\tComplete shift checklist for every shift, sign and include in daily drop\\r\\n\\tResolve discrepancies on the room status report with Housekeeping\\r\\n\\tResponsible and accountable for issued bank. Count bank at beginning and end of shift.\\r\\n\\tReport all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures\\r\\n\\tOpen and close shift correctly. Make cash drops in accordance with proper cash handling procedures.\\r\\n\\tMaintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, amenities, locations, room rates, special packages and promotions.\\r\\n\\tRefer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services.\\r\\n\\tMaintain clean, neat and professional appearance of front desk and lobby area at all times.\\r\\n\\tPerform additional duties as assigned.\\r\\n\\r\\n\\r\\nKNOWLEDGE, SKILLS &amp; ABILITIES\\r\\n\\r\\n\\r\\n\\tAbility to clearly and pleasantly communicate both verbally and in writing in English with guests, management and team members.\\r\\n\\tAbility to accurately and efficiently input information into computer systems\\r\\n\\tAbility to work cohesively with team members both within and outside of your department\\r\\n\\tAbility to think clearly, quickly and make concise decisions\\r\\n\\tAbility to prioritize, organize and follow up\\r\\n\\tAbility to work well under pressure, dealing with many arrivals and departures within a short period of time\\r\\n\\tPrevious customer service experience\\r\\n\\tPrevious hotel front desk experience is strongly preferred\\r\\n\\tMust have a high school diploma or equivalent\\r\\n\\tMust speak fluent English. Bilingual a plus!\\r\\n\\tAbility to stand for extended period of time\\r\\n\\tAbility to carry or lift items weighing up to 50 pounds\\r\\n\\tMust have open availability. Will be required to work weekends, and holidays according to the needs and demands of the hotel.\\r\\n\\tBasic computer skills needed to operate various property management systems.\\r\\n\\tMust have reliable transportation\\r\\n\\r\\n\\r\\nQUALIFICATIONS: \\r\\n\\r\\n\\r\\n\\tMinimum of high school diploma / equivalency or at least two years of progressive experience in a customer service, hospitality or a related field required \\r\\n\\tMust possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English \\r\\n\\r\\n\\r\\nPHYSICAL REQUIREMENTS:\\r\\n\\r\\n\\r\\n\\tWorking extended hours may be required as needed\\r\\n\\tRegularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl \\r\\n\\tWork on a computer for extended periods of time, approximately 8+ hours per day\\r\\n\\tLifting (rarely) 20 &#8211; 25 lbs.\\r\\n\\r\\n\\r\\n&#160;\",\"industry\":\"Hospitality - Hotel\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Any\",\"educationRequirements\":\"None\"}",
    "applyAvailable": true,
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    "qualifications": "<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-size:12pt;\"><strong><u><span style=\"font-size:10.5pt;\">JOB SUMMARY:</span></u></strong></span></p>\r\n\r\n<ul style=\"list-style-type:square;\">\r\n\t<li>A<span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">nswer phones in a prompt and courteous manner, within the first three rings.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Create and confirm guest reservations in property management system.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Up-sell rooms when possible to maximize revenue.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Assign rooms in system prior to guest arrival, keeping house balanced</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Prepare arrival paperwork including key packets.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Communicate pertinent guest information to designated departments/team members such as special requests related to Housekeeping and possible delivery of an amenity.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Check-in and out guests efficiently.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Anticipate guest needs based on agent&#8217;s knowledge of guests staying</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Process all cash and credit card transactions using established procedures</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Take action to solve guest problems or complaints using appropriate service recovery guidelines, involving appropriate team members and follow up to ensure completion and guest satisfaction.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Follow established hotel standards of procedures</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Maintain confidentiality of all guests and hotel information at all times</span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Great attention to detail in order to ensure security of guest room access.</span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Maintain key security following procedures for programming key cards for length of stay only and distributing additional keys only to guests listed on reservation with proper ID.</span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Maintain guest history files on all guests in property management system.</span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Highly aware of surrounding area and events to make recommendations for guests.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Generate, print and distribute daily and weekly reports</span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Complete shift checklist for every shift, sign and include in daily drop</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Resolve discrepancies on the room status report with Housekeeping</span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Responsible and accountable for issued bank. Count bank at beginning and end of shift.</span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Report all cash over/shorts to management. Comply with hotel and department accounting procedures. Consistently follow all cash handling procedures</span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Open and close shift correctly. Make cash drops in accordance with proper cash handling procedures.</span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Maintain complete knowledge at all times of all hotel features/services, hours of operation, room types, numbers, layout, amenities, locations, room rates, special packages and promotions.</span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"color:#000000;\">Refer guests to hotel outlets to maximize hotel revenue. Connect guest to local attractions and services.</span></span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Maintain clean, neat and professional appearance of front desk and lobby area at all times.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\">Perform additional duties as assigned.</span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:left;\"><span style=\"font-size:12pt;\"><span style=\"font-family:Tahoma, sans-serif;\"><strong><u><span style=\"font-size:10.5pt;\">KNOWLEDGE, SKILLS &amp; ABILITIES</span></u></strong></span></span></p>\r\n\r\n<ul style=\"list-style-type:square;\">\r\n\t<li><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and team members.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Ability to accurately and efficiently input information into computer systems</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Ability to work cohesively with team members both within and outside of your department</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Ability to think clearly, quickly and make concise decisions</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Ability to prioritize, organize and follow up</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Ability to work well under pressure, dealing with many arrivals and departures within a short period of time</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Previous customer service experience</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Previous hotel front desk experience is strongly preferred</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Must have a high school diploma or equivalent</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Must speak fluent English. Bilingual a plus!</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Ability to stand for extended period of time</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Ability to carry or lift items weighing up to 50 pounds</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Must have open availability. Will be required to work weekends, and holidays according to the needs and demands of the hotel.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\"><span style=\"color:#000000;\">Basic computer skills needed to operate various property management systems.</span></span></li>\r\n\t<li><span style=\"font-size:12px;\">Must have reliable transportation</span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:left;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, sans-serif;\"><strong><u>QUALIFICATIONS</u></strong><u>: </u></span></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, sans-serif;\">Minimum of high school diploma / equivalency or at least two years of progressive experience in a customer service, hospitality or a related field required </span></span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, sans-serif;\">Must possess English Language Skills sufficient to fully comprehend job assignments, including the ability to read, write and communicate in fluent English </span></span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\"><span style=\"font-size:12px;\"><strong><u>PHYSICAL REQUIREMENTS:</u></strong></span></p>\r\n\r\n<ul>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\">Working extended hours may be required as needed</span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\">Regularly required to stand, walk, sit, use repetitive wrist and finger movement, handle or feel objects, reach with hands and arms, climb stairs, balance, stoop, kneel, crouch or crawl </span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\">Work on a computer for extended periods of time, approximately 8+ hours per day</span></li>\r\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\">Lifting (rarely) 20 &#8211; 25 lbs.</span></li>\r\n</ul>\r\n\r\n<p style=\"margin-left:0in;margin-right:0in;text-align:justify;\">&#160;</p>",
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