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    "requisitionDescription": "<div><p><br></p><p id=\"isPasted\" style=\"text-align: center;\">Founded in 1988, Mersino is a single source for pumping services, contract dewatering, one-pass trenching, power generation and drilling. Our people are the most valuable asset, and we strive to maintain a culture that inspires dedication to customer service. Whether a planned project or an emergency response, Mersino meets challenges with expertise, equipment, and service. &nbsp;</p><p style=\"text-align: center;\"><strong><span style=\"font-size: 14px;\">We move water.</span></strong></p><h1 id=\"isPasted\"><span style=\"font-size: 14px;\">Location: Wayland, MI</span></h1><h1><span style=\"font-size: 14px;\">Job Summary:</span></h1><p>The primary responsibility of the Service Writer is to assist the Service Manager with organization of the Service Department as well as managing, evaluating and executing the daily administrative functions for Branch and Corporate Service teams. In addition, the Service Writer will serve as a working team member and individual contributor to the overall team&rsquo;s success.</p><p>&nbsp;<strong>Typical Duties and Responsibilities:</strong></p><ul><li>Assist&nbsp;the&nbsp;Service&nbsp;Manager&nbsp;with&nbsp;opening&nbsp;and&nbsp;closing&nbsp;of&nbsp;service&nbsp;orders</li><li>Ensure&nbsp;all&nbsp;required&nbsp;documentation,&nbsp;including&nbsp;appropriate&nbsp;check&nbsp;in/out&nbsp;form, is completed properly and uploaded to MDI</li><li>Provide&nbsp;estimates&nbsp;to&nbsp;customers&nbsp;for&nbsp;repairs&nbsp;and&nbsp;billable&nbsp;charges</li><li>Work&nbsp;directly&nbsp;with&nbsp;the&nbsp;Sales&nbsp;team&nbsp;and&nbsp;notify&nbsp;Sales&nbsp;of&nbsp;any&nbsp;potential&nbsp;billable&nbsp;charges</li><li>Ensure&nbsp;all&nbsp;billable&nbsp;charges&nbsp;are&nbsp;included&nbsp;on&nbsp;service&nbsp;orders&nbsp;and&nbsp;are&nbsp;invoiced&nbsp;accordingly</li><li>Verify&nbsp;all&nbsp;information&nbsp;in&nbsp;MDI&nbsp;is&nbsp;current&nbsp;and&nbsp;correct&nbsp;for&nbsp;all&nbsp;units&rsquo;</li><li>Maintain&nbsp;fleet&nbsp;folders&nbsp;to&nbsp;include&nbsp;service&nbsp;documentation,&nbsp;correct&nbsp;component&nbsp;information as applicable, and current photos of units</li><li>Maintain&nbsp;organization&nbsp;of&nbsp;part&nbsp;information&nbsp;in&nbsp;MDI,&nbsp;including&nbsp;creation&nbsp;of&nbsp;bar&nbsp;codes&nbsp;as required</li><li>Complete&nbsp;and&nbsp;submit appropriate&nbsp;warranty&nbsp;claim&nbsp;forms&nbsp;as&nbsp;required&nbsp;for&nbsp;processing</li><li>Prioritize&nbsp;and&nbsp;organize&nbsp;repairs&nbsp;to&nbsp;fleet rental&nbsp;equipment,&nbsp;vehicles,&nbsp;rigs,&nbsp;and&nbsp;tractors&nbsp;as directed by Service Manager</li><li>Ensure&nbsp;all&nbsp;vehicle&nbsp;inspections&nbsp;are&nbsp;current,&nbsp;and&nbsp;inspection&nbsp;results&nbsp;are&nbsp;uploaded&nbsp;to&nbsp;MDI</li><li>Organize&nbsp;and&nbsp;track&nbsp;all&nbsp;field&nbsp;failure&nbsp;reports&nbsp;for&nbsp;accuracy&nbsp;and&nbsp;completion,&nbsp;review&nbsp;with Service Manager as appropriate</li><li>Work&nbsp;directly&nbsp;with&nbsp;the&nbsp;Purchasing&nbsp;team&nbsp;to&nbsp;ensure&nbsp;all&nbsp;parts&nbsp;are&nbsp;ordered&nbsp;against&nbsp;the proper service order/fleet number</li><li>Adhere&nbsp;to&nbsp;applicable&nbsp;company&nbsp;and&nbsp;regulatory&nbsp;agency&nbsp;environmental,&nbsp;health&nbsp;and&nbsp;safety standards</li><li>Ensure&nbsp;that&nbsp;The&nbsp;Mersino&nbsp;Way&nbsp;is&nbsp;a&nbsp;guiding&nbsp;document&nbsp;in&nbsp;all&nbsp;daily&nbsp;activities</li></ul><p>&nbsp;<strong>Qualifications:</strong></p><ul><li>1-2&nbsp;years&nbsp;experience&nbsp;as&nbsp;diesel&nbsp;or&nbsp;heavy-duty&nbsp;mechanic</li><li>Degree&nbsp;or&nbsp;certificate&nbsp;in&nbsp;diesel&nbsp;or&nbsp;heavy-duty&nbsp;repairs&nbsp;or&nbsp;related&nbsp;field preferred</li><li>Planning&nbsp;and&nbsp;organizational&nbsp;skills&nbsp;in&nbsp;handling&nbsp;multiple&nbsp;projects</li></ul><p>&nbsp;<strong>Specific Expectations:</strong></p><ul><li>Excellent&nbsp;internal&nbsp;and&nbsp;external&nbsp;customer&nbsp;service&nbsp;skills</li><li>Ability&nbsp;to&nbsp;work&nbsp;effectively&nbsp;with others</li><li>Ability&nbsp;to&nbsp;multi-task&nbsp;in a&nbsp;changing&nbsp;environment</li><li>Excellent&nbsp;written&nbsp;and&nbsp;verbal&nbsp;communication&nbsp;skills</li><li>Strongly&nbsp;self-motivated,&nbsp;ability&nbsp;to&nbsp;perform&nbsp;tasks&nbsp;with&nbsp;little&nbsp;or&nbsp;no&nbsp;direction</li><li>Ability&nbsp;to&nbsp;work&nbsp;a&nbsp;flexible&nbsp;schedule&nbsp;to meet&nbsp;job&nbsp;requirements</li><li>Strong&nbsp;time&nbsp;management&nbsp;and&nbsp;organizational&nbsp;skills</li><li>Required&nbsp;intermittent&nbsp;periods&nbsp;during&nbsp;which continuous&nbsp;physical&nbsp;exertion&nbsp;is&nbsp;required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward</li></ul><p><br></p><p><strong>Disclaimer:</strong> The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.&nbsp;</p><p><strong>Mersino is an Equal Opportunity Employer/Veterans/Disabled&nbsp;</strong></p><p><br></p></div>\n",
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