TMD - Investigator V (Employee Grievance %26 Investigation Specialist)

APPLICATIONS SHOULD BE COMPLETED ONLINE THROUGH CAPPS RECRUIT AT: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00058780 APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Applicants may submit applications through Work In Texas (WIT), however, applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile. Go to CAPPS Recruit to Sign In (Link: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en ) Your job application must be complete and thorough including responding to all the supplemental questions. Your application must contain complete job histories, which includes job titles, dates of employment, name of employer and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information. NOTES TO THE APPLICANT: TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals. Your work will contribute to the support we offer our Texas National Guard members, thereby multiplying their capability to serve at home and abroad as missions dictate. The Texas Military Department provides a benefits package that includes, but is not limited to: Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%) Optional Vision, Dental, Life, and Disability insurance at competitive rates Generous paid vacation, sick leave, and State and Federal holidays Defined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annually Additional voluntary retirement savings programs (Texa%24aver 401(k) and 457 programs) Flexible spending account options for medical and childcare expenses Potential for modified work schedules including flex, compressed, or telework (position dependent) Free access to Camp Mabry Museum and historical structures Robust free training access through Texas Military Department’s Web-Based Learning Program Expansive Employee Assistance Program and complimentary counseling services Employee Wellness and Physical Fitness Programs Military membership is not required for this position. ABOUT US: Our Agency : The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state%27s senior military official appointed by the governor, and is comprised of the Texas Military Department (State & Federal Civilian Employees), the Texas Army National Guard (TXARNG) , the Texas Air National Guard (TXANG) and the Texas State Guard (TXSG) . Our Vision: America’s premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century. Our Mission: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad. BRIEF POSITION SUMMARY Performs advanced (senior level) investigative and employee ‑ relations work for the Texas Military Department (TMD). Work involves receiving, reviewing, and evaluating employee grievances submitted under the guidelines of the State Employee Policies & Procedures Manual (SEPPM). Conducts impartial investigations, gathers evidence, interviews witnesses, evaluates facts, prepares written findings, and provides recommendations when requested. Reports to the HR Director and works under minimal supervision with considerable latitude for the use of initiative and independent judgment. Work Hours: Monday - Friday, 8-hour days, 40 hours/week ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Serves as the primary intake point for all grievances submitted by State Employees. Reviews grievances for completeness and compliance as outlined within the State Employee Policies & Procedures Manual (SEPPM). Tracks all statutory and policy ‑ based deadlines, including the 21 ‑ day submission timeline and timelines for dismissal/termination grievances. Communicates with grievant regarding corrections, resubmittals, or procedural requirements. Maintains strict confidentiality consistent with policy and law. Conducts impartial investigations assigned by the State Human Resources Director or Director of State Administration. Performs investigations outside the grievant%27s supervisory chain to maintain neutrality when required. Gathers and evaluates evidence including interviews, affidavits, personnel records, emails, and other documentation. Develops and executes investigative plans; documents all investigative steps. Completes investigations within the 30 ‑ day guideline or provides updates when delays occur. Ensures compliance with anti ‑ retaliation and anti ‑ false ‑ information provisions. Prepares formal investigative reports summarizing complaint elements, adverse effects, investigative results, and factual conclusions. Presents findings to designated decision makers and provides recommendations when requested. Ensures written Step Two decisions comply with Chapter 6 of the SPPEM procedural requirements. Provides guidance to employees and supervisors regarding grievance procedures and dispute ‑ resolution options. Participates in mediation or informal resolution efforts. Reviews dismissal recommendations and assists the HR Director in determining whether grievances meet policy criteria. Maintains secure grievance files and processes document requests consistent with redaction rules, confidentiality, and access as applicable within policy. Updates and maintains OSA HR grievance log. Ensures investigative practices comply with federal and state employment laws. Conducts training for management on grievance handling, anti ‑ retaliation, documentation, and conflict resolution. Coordinates with Legal, Inspector General, and Judge Advocate General offices on complex or high ‑ risk cases. Collaborates and consults with TMD Ombudsman Office and federal EEO Office regarding matters related to TMD’s equal opportunity policies and complaints. Supports broader HR operations when investigative expertise is needed. Develops investigative techniques and/or policies and procedures for conducting investigations. Serves as a liaison with external entities. Provides support across various HR functions as needed to ensure smooth departmental operations. Attends work regularly and observes approved work hours in accordance with agency state employee policies & procedures handbook. May occasionally work evenings, weekends or holidays. Performs related work as assigned. APPLICATIONS SHOULD BE COMPLETED ONLINE THROUGH CAPPS RECRUIT AT: https://capps.taleo.net/careersection/ex/jobdetail.ftl?job=00058780 APPLICATIONS SUBMITTED THROUGH WORK IN TEXAS: Applicants may submit applications through Work In Texas (WIT), however, applicants must complete the supplemental questions in CAPPS Recruit to be considered for the position. In order to complete the supplemental questions, please register and/or login to CAPPS Recruit and access your profile. Go to CAPPS Recruit to Sign In (Link: https://capps.taleo.net/careersection/ex/jobsearch.ftl?lang=en ) Your job application must be complete and thorough including responding to all the supplemental questions. Your application must contain complete job histories, which includes job titles, dates of employment, name of employer and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information. NOTES TO THE APPLICANT: TMD State Employees support the Texas Military Department by delivering critical services that enable the agency to meet its strategic goals. Your work will contribute to the support we offer our Texas National Guard members, thereby multiplying their capability to serve at home and abroad as missions dictate. The Texas Military Department provides a benefits package that includes, but is not limited to: Health insurance benefits (employee premiums are covered at 100%, family premiums at 50%) Optional Vision, Dental, Life, and Disability insurance at competitive rates Generous paid vacation, sick leave, and State and Federal holidays Defined benefit retirement structure known as a cash balance benefit, with a state match equal to 150% of the account balance at retirement and guaranteed earnings of at least 4% annually Additional voluntary retirement savings programs (Texa%24aver 401(k) and 457 programs) Flexible spending account options for medical and childcare expenses Potential for modified work schedules including flex, compressed, or telework (position dependent) Free access to Camp Mabry Museum and historical structures Robust free training access through Texas Military Department’s Web-Based Learning Program Expansive Employee Assistance Program and complimentary counseling services Employee Wellness and Physical Fitness Programs Military membership is not required for this position. ABOUT US: Our Agency : The Texas Military Department (TMD) is commanded by The Adjutant General of Texas, the state%27s senior military official appointed by the governor, and is comprised of the Texas Military Department (State & Federal Civilian Employees), the Texas Army National Guard (TXARNG) , the Texas Air National Guard (TXANG) and the Texas State Guard (TXSG) . Our Vision: America’s premier state military organization comprised of professional mission-ready forces, fully engaged with our communities, and relevant through the 21st century. Our Mission: Provide the Governor and the President with ready forces in support of state and federal authorities at home and abroad. BRIEF POSITION SUMMARY Performs advanced (senior level) investigative and employee ‑ relations work for the Texas Military Department (TMD). Work involves receiving, reviewing, and evaluating employee grievances submitted under the guidelines of the State Employee Policies & Procedures Manual (SEPPM). Conducts impartial investigations, gathers evidence, interviews witnesses, evaluates facts, prepares written findings, and provides recommendations when requested. Reports to the HR Director and works under minimal supervision with considerable latitude for the use of initiative and independent judgment. Work Hours: Monday - Friday, 8-hour days, 40 hours/week ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES Serves as the primary intake point for all grievances submitted by State Employees. Reviews grievances for completeness and compliance as outlined within the State Employee Policies & Procedures Manual (SEPPM). Tracks all statutory and policy ‑ based deadlines, including the 21 ‑ day submission timeline and timelines for dismissal/termination grievances. Communicates with grievant regarding corrections, resubmittals, or procedural requirements. Maintains strict confidentiality consistent with policy and law. Conducts impartial investigations assigned by the State Human Resources Director or Director of State Administration. Performs investigations outside the grievant%27s supervisory chain to maintain neutrality when required. Gathers and evaluates evidence including interviews, affidavits, personnel records, emails, and other documentation. Develops and executes investigative plans; documents all investigative steps. Completes investigations within the 30 ‑ day guideline or provides updates when delays occur. Ensures compliance with anti ‑ retaliation and anti ‑ false ‑ information provisions. Prepares formal investigative reports summarizing complaint elements, adverse effects, investigative results, and factual conclusions. Presents findings to designated decision makers and provides recommendations when requested. Ensures written Step Two decisions comply with Chapter 6 of the SPPEM procedural requirements. Provides guidance to employees and supervisors regarding grievance procedures and dispute ‑ resolution options. Participates in mediation or informal resolution efforts. Reviews dismissal recommendations and assists the HR Director in determining whether grievances meet policy criteria. Maintains secure grievance files and processes document requests consistent with redaction rules, confidentiality, and access as applicable within policy. Updates and maintains OSA HR grievance log. Ensures investigative practices comply with federal and state employment laws. Conducts training for management on grievance handling, anti ‑ retaliation, documentation, and conflict resolution. Coordinates with Legal, Inspector General, and Judge Advocate General offices on complex or high ‑ risk cases. Collaborates and consults with TMD Ombudsman Office and federal EEO Office regarding matters related to TMD’s equal opportunity policies and complaints. Supports broader HR operations when investigative expertise is needed. Develops investigative techniques and/or policies and procedures for conducting investigations. Serves as a liaison with external entities. Provides support across various HR functions as needed to ensure smooth departmental operations. Attends work regularly and observes approved work hours in accordance with agency state employee policies & procedures handbook. May occasionally work evenings, weekends or holidays. Performs related work as assigned. MINIMUM QUALIFICATIONS EDUCATION: Graduation from an accredited four-year college or university is required. PREFFERRED EDUCATION: Graduate degree in Human Resources, Criminal Justice, Public Administration, or a related field is preferred. EXPERIENCE: Four years of experience in employee relations, investigations, complaint resolution, or similar work. Experience using Microsoft Office applications including Word, PowerPoint, and Excel is required. PREFERRED EXPERIENCE: Experience conducting formal investigations, interviewing subjects/witnesses, evaluating evidence, and preparing written findings. Experience interpreting HR policies and employment laws. REGISTRATION, CERTIFICATION OR LICENSURE: Valid driver’s license is required. *The ability to obtain a Texas Driver’s License will be required within first 30 days of employment. A satisfactory driving record is required for driving state or federal vehicles to conduct agency business. Certification as Certified Mediator is preferred. OTHER REQUIREMENTS: Background Investigation. Selected candidate must pass federal security background investigation and be able to obtain a Common Access Card (CAC). The process includes a National Agency Check and Inquiry (NACI) and fingerprinting. New employees must complete and sign the Office of Personnel Management (OPM) Form SF85. Completed forms are submitted to the OPM for the background investigations. Eligibility to Work in the U.S . The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Texas Military Department participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. All offers of employment are contingent upon the candidate having and maintaining legal authorization to work in the United States. Failure to present such authorization within the time specified by the U.S. Department of Labor will result in the offer being rescinded. Sponsorship . Candidates must be eligible to work in the United States without requiring sponsorship. Upon hire with the State of Texas, males between the ages of 18 through 25 must provide proof of registration or exemption with the Selective Service. For further information, visit the Selective Service website at https://www.sss.gov/register/ . KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: grievance procedures and timelines; investigative techniques, evidence collection, and interview methodology; and federal and state employment laws, including EEO, ADA/ADAAA, and anti ‑ retaliation provisions. Skills in: conducting neutral, thorough, and timely investigations; interviewing employees and evaluating testimonial and documentary evidence; preparing clear, concise, and objective investigative reports; managing multiple cases simultaneously; the operation of technical equipment and detection devices; using a computer and applicable software; and mediation and negotiation techniques. Ability to: maintain confidentiality and neutrality; apply policies objectively and consistently; conduct investigations; interpret and apply laws and regulations; work with local, state, and federal agencies; conduct interviews and gather facts; evaluate findings; prepare reports; communicate effectively with employees at all organizational levels; and meet deadlines and manage sensitive issues with discretion. PHYSICAL/WORKING CONDITIONS Work is generally performed inside a climate-controlled space, and incumbent is exposed to normal office temperatures and noise. Some work is performed in environments that are not climate-controlled environments and in outside conditions, which may include working in the heat, rain, wind, and cold during events. Work involves standing, walking, cleaning, painting, and working with computers and related equipment. May lift, carry, move, and/or set up equipment and heavy objects. MILITARY EMPLOYMENT PREFERENCE If you qualify for a Military Employment Preference, it is mandatory that you provide the required documentation at the time of applying. Documentation must be provided before a Military Employment Preference can be granted. Currently Serving U.S. Armed Forces or Texas National Guard - Statement of service memo Veteran – DD Form 214 (or Equivalent) Disabled Veteran - VA Civil Service Preference Letter Spouse of a member of the United States Armed Forces or Texas National Guard serving on active-duty – Marriage certificate and verification of duty status (active-duty orders, PCS orders, statement of service) Spouse of a veteran if the spouse is the primary source of income for the household and the veteran has a total disability rating based either on having a service-connected disability with a disability rating of at least 70 percent or on individual unemployability – Marriage certificate, VA Civil Service Preference Letter indicating disability rating, and documentary proof of income Surviving Spouse of a Veteran who has not remarried - Marriage certificate and DD Form 1300 Orphan of a Veteran who was killed during active duty – Birth Certificate and DD Form 1300 VETERANS: Use your military skills to qualify for this position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the following fields or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply: United States Army: 35M Human Intelligence Collector United States Navy: IS Intelligence Specialist United States Coast Guard: IV Investigator United States Marine Corps: 5821 Criminal Investigator CID Agent United States Air Force: 1N0X1 All Source Intelligence Additional Military Crosswalk information can be accessed at: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf Contact TMD’s Veteran's Liaison, Paul Love if you have questions at (512)782-3836 or [email protected] The Texas Military Department does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or status as an individual with a disability or protected veteran status in employment or in the provision of services. MINIMUM QUALIFICATIONS EDUCATION: Graduation from an accredited four-year college or university is required. PREFFERRED EDUCATION: Graduate degree in Human Resources, Criminal Justice, Public Administration, or a related field is preferred. EXPERIENCE: Four years of experience in employee relations, investigations, complaint resolution, or similar work. Experience using Microsoft Office applications including Word, PowerPoint, and Excel is required. PREFERRED EXPERIENCE: Experience conducting formal investigations, interviewing subjects/witnesses, evaluating evidence, and preparing written findings. Experience interpreting HR policies and employment laws. REGISTRATION, CERTIFICATION OR LICENSURE: Valid driver’s license is required. *The ability to obtain a Texas Driver’s License will be required within first 30 days of employment. A satisfactory driving record is required for driving state or federal vehicles to conduct agency business. Certification as Certified Mediator is preferred. OTHER REQUIREMENTS: Background Investigation. Selected candidate must pass federal security background investigation and be able to obtain a Common Access Card (CAC). The process includes a National Agency Check and Inquiry (NACI) and fingerprinting. New employees must complete and sign the Office of Personnel Management (OPM) Form SF85. Completed forms are submitted to the OPM for the background investigations. Eligibility to Work in the U.S . The Immigration Reform and Control Act of 1986 requires all new employees to present proof of eligibility to work in the United States within three (3) days of being hired. The Texas Military Department participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. All offers of employment are contingent upon the candidate having and maintaining legal authorization to work in the United States. Failure to present such authorization within the time specified by the U.S. Department of Labor will result in the offer being rescinded. Sponsorship . Candidates must be eligible to work in the United States without requiring sponsorship. Upon hire with the State of Texas, males between the ages of 18 through 25 must provide proof of registration or exemption with the Selective Service. For further information, visit the Selective Service website at https://www.sss.gov/register/ . KNOWLEDGE, SKILLS AND ABILITIES Knowledge of: grievance procedures and timelines; investigative techniques, evidence collection, and interview methodology; and federal and state employment laws, including EEO, ADA/ADAAA, and anti ‑ retaliation provisions. Skills in: conducting neutral, thorough, and timely investigations; interviewing employees and evaluating testimonial and documentary evidence; preparing clear, concise, and objective investigative reports; managing multiple cases simultaneously; the operation of technical equipment and detection devices; using a computer and applicable software; and mediation and negotiation techniques. Ability to: maintain confidentiality and neutrality; apply policies objectively and consistently; conduct investigations; interpret and apply laws and regulations; work with local, state, and federal agencies; conduct interviews and gather facts; evaluate findings; prepare reports; communicate effectively with employees at all organizational levels; and meet deadlines and manage sensitive issues with discretion. PHYSICAL/WORKING CONDITIONS Work is generally performed inside a climate-controlled space, and incumbent is exposed to normal office temperatures and noise. Some work is performed in environments that are not climate-controlled environments and in outside conditions, which may include working in the heat, rain, wind, and cold during events. Work involves standing, walking, cleaning, painting, and working with computers and related equipment. May lift, carry, move, and/or set up equipment and heavy objects. MILITARY EMPLOYMENT PREFERENCE If you qualify for a Military Employment Preference, it is mandatory that you provide the required documentation at the time of applying. Documentation must be provided before a Military Employment Preference can be granted. Currently Serving U.S. Armed Forces or Texas National Guard - Statement of service memo Veteran – DD Form 214 (or Equivalent) Disabled Veteran - VA Civil Service Preference Letter Spouse of a member of the United States Armed Forces or Texas National Guard serving on active-duty – Marriage certificate and verification of duty status (active-duty orders, PCS orders, statement of service) Spouse of a veteran if the spouse is the primary source of income for the household and the veteran has a total disability rating based either on having a service-connected disability with a disability rating of at least 70 percent or on individual unemployability – Marriage certificate, VA Civil Service Preference Letter indicating disability rating, and documentary proof of income Surviving Spouse of a Veteran who has not remarried - Marriage certificate and DD Form 1300 Orphan of a Veteran who was killed during active duty – Birth Certificate and DD Form 1300 VETERANS: Use your military skills to qualify for this position or other jobs. Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications, and skill sets. Veterans, Reservist or Guardsmen with an MOS or additional duties that fall in the following fields or other related fields pertaining to the minimum experience requirements may meet the minimum qualifications for this position and are highly encouraged to apply: United States Army: 35M Human Intelligence Collector United States Navy: IS Intelligence Specialist United States Coast Guard: IV Investigator United States Marine Corps: 5821 Criminal Investigator CID Agent United States Air Force: 1N0X1 All Source Intelligence Additional Military Crosswalk information can be accessed at: https://hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_ComplianceInspectionandInvestigation.pdf Contact TMD’s Veteran's Liaison, Paul Love if you have questions at (512)782-3836 or [email protected] The Texas Military Department does not discriminate on the basis of race, color, national origin, sex, religion, age, genetic information, or status as an individual with a disability or protected veteran status in employment or in the provision of services.

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