Home › Companies › A7135FEB489496034748EA1E5BF7C628 › Helpdesk Administrator
Helpdesk Administrator
A7135FEB489496034748EA1E5BF7C628 · 215 - Driftwood Hospitality Management II - North Palm Beach, FL 33408; 11770 US Highway One Suite 202, North Palm Beach, FL, 33408, USA · Remote · Active · Paycom ATS
Job facts
| Field | Value |
|---|---|
| Company | A7135FEB489496034748EA1E5BF7C628 |
| Title | Helpdesk Administrator |
| Normalized title | - |
| Department / team | - |
| Location | North Palm Beach, FL, United States |
| Work model | Remote / Remote |
| Employment type | Full Time |
| Salary | - |
| Status | active |
| ATS provider | Paycom ATS |
| Posted / first seen | 2026-05-01 / 2026-05-31 |
| Changed / last seen | 2026-05-31 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from A7135FEB489496034748EA1E5BF7C628. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through Paycom ATS. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in North Palm Beach. | Open |
| Work model jobs | Active Remote postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | A7135FEB489496034748EA1E5BF7C628 |
| Source | 4d65d378-a333-4b8e-aab3-6f40383e5107 |
| ATS provider | Paycom ATS |
Description
Description
Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.
Job Summary
Responsible for providing troubleshooting, technical assistance, and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.
Primary Responsibilities
Provide Level 1 support to users for issues regarding computer systems, hardware, or software
Respond to inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s
Set up IT equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
Assist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations
Work closely with our IT team to ensure that all systems are following security and audit requirements
Refer major hardware or software problems or defective products to vendors or technicians for service
Develop training materials and procedures, or train users in the proper use of hardware or software
Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged
Maintain inventory and documentation of all hardware and software systems
Procurement of all IT equipment as needed to support systems
Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel
Maintain currency in all technology policies and procedures and recommend improvements where necessary
Perform other duties and responsibilities as assigned
Act as the primary Point of contact for HQ Staff technical support issues
Setup Active Directory and Workgroup accounts as required
Requirements
An Associate's degree in computer science or related field or similar work experience
A strong working knowledge of computer systems, hardware, and software.
Knowledge of Microsoft products including but not limited to Windows Operating Systems and Office
A+ or similar cert is a plus
Good problem-solving, analytical, and team-working skills.
Excellent communication and interpersonal skills.
An openness to learning new technologies.
Ability to think outside the box.
Multitasking tickets, calls, remote sessions, etc.
On Call rotation
Qualifications
Physical Requirements:
Lifting/Moving Equipment: Lifting up to 50 lbs to move computers, monitors, or printers from storage to workspaces.
Manual Dexterity: Frequent typing, using a mouse, and handling small tools for hardware repairs.
Positional Flexibility: Bending, crouching, or kneeling to work under desks, cable manage, or set up new workstations.
Visual Abilities: Close-up vision to read screens and differentiate between cables or component colors.
Mobility: Walking between offices or cub
Benefits
401(k)
Disability insurance
Employee assistance program
Health insurance
Life insurance
Paid time off
Room Discounts
Employee Food and Beverage Discounts
EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status
Full job record
| Job ID | 6afe266e121402f66e676fb5d89e7133cafd0e9a |
| Org ID | 67074349-48ba-4672-a2fa-240ce6416b83 |
| Source ID | 4d65d378-a333-4b8e-aab3-6f40383e5107 |
| Board ID | 4d65d378-a333-4b8e-aab3-6f40383e5107 |
| Provider | paycom |
| Provider Job Key | 58718 |
| Title | Helpdesk Administrator |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | 215 - Driftwood Hospitality Management II - North Palm Beach, FL 33408; 11770 US Highway One Suite 202, North Palm Beach, FL, 33408, USA |
| Department | — |
| Team | — |
| Employment Type | full_time |
| Workplace Type | remote |
| Remote Policy | remote |
| Country | United States |
| Region | FL |
| City | North Palm Beach |
| Salary Raw | Description Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. Job Summary Responsible for providing troubleshooting, technical assistance, and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Primary Responsibilities Provide Level 1 support to users for issues regarding computer systems, hardware, or software Respond to inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s Set up IT equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications Assist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations Work closely with our IT team to ensure that all systems are following security and audit requirements Refer major hardware or software problems or defective products to vendors or technicians for service Develop training materials and procedures, or train users in the proper use of hardware or software Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged Maintain inventory and documentation of all hardware and software systems Procurement of all IT equipment as needed to support systems Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel Maintain currency in all technology policies and procedures and recommend improvements where necessary Perform other duties and responsibilities as assigned Act as the primary Point of contact for HQ Staff technical support issues Setup Active Directory and Workgroup accounts as required Requirements An Associate's degree in computer science or related field or similar work experience A strong working knowledge of computer systems, hardware, and software. Knowledge of Microsoft products including but not limited to Windows Operating Systems and Office A+ or similar cert is a plus Good problem-solving, analytical, and team-working skills. Excellent communication and interpersonal skills. An openness to learning new technologies. Ability to think outside the box. Multitasking tickets, calls, remote sessions, etc. On Call rotation Qualifications Physical Requirements: Lifting/Moving Equipment: Lifting up to 50 lbs to move computers, monitors, or printers from storage to workspaces. Manual Dexterity: Frequent typing, using a mouse, and handling small tools for hardware repairs. Positional Flexibility: Bending, crouching, or kneeling to work under desks, cable manage, or set up new workstations. Visual Abilities: Close-up vision to read screens and differentiate between cables or component colors. Mobility: Walking between offices or cub Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status |
| Salary Min | — |
| Salary Max | — |
| Salary Currency | — |
| Salary Period | — |
| Source URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=58718&clientkey=A7135FEB489496034748EA1E5BF7C628 |
| Apply URL | https://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=58718&clientkey=A7135FEB489496034748EA1E5BF7C628 |
| First Seen At | 2026-05-31 19:05:29Z |
| Last Seen At | 2026-06-06 09:49:39Z |
| Last Checked At | 2026-06-06 09:49:39Z |
| Last Changed At | 2026-05-31 19:05:29Z |
| Inactive At | — |
| Source Posted At | 2026-05-01 00:00:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=A7135FEB489496034748EA1E5BF7C628/date=2026-06-06/2026-06-06T09-49-32-651Z-87fcde2b2548fc0904cd43b62c18cc0f1ec165c16616fc9473e5fed1780b5917.json |
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"description": "<p><em>Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.</em></p>\r\n\r\n<p> </p>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:16pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Calibri Light",sans-serif\"><span style=\"color:#2f5496\"><span style=\"font-weight:normal\">Job Summary</span></span></span></span></span></h1>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"font-family:"Arial",sans-serif\"><span style=\"color:#231f20\">Responsible for providing troubleshooting, technical assistance, and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.</span></span></span></span></span></span></p>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:16pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Calibri Light",sans-serif\"><span style=\"color:#2f5496\"><span style=\"font-weight:normal\">Primary Responsibilities </span></span></span></span></span></h1>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Provide Level 1 support to users for issues regarding computer systems, hardware, or software</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><a name=\"_Hlk88483784\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Respond to inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s</span></span></a></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Set up IT equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Assist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Work closely with our IT team to ensure that all systems are following security and audit requirements</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Refer major hardware or software problems or defective products to vendors or technicians for service</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Develop training materials and procedures, or train users in the proper use of hardware or software</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Maintain inventory and documentation of all hardware and software systems</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Procurement of all IT equipment as needed to support systems</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Maintain currency in all technology policies and procedures and recommend improvements where necessary</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Perform other duties and responsibilities as assigned</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Act as the primary Point of contact for HQ Staff technical support issues</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:"Arial",sans-serif\">Setup Active Directory and Workgroup accounts as required</span></span></span></span></span></span><br />\r\n\t </li>\r\n</ul>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:16pt\"><span style=\"line-height:107%\"><span style=\"font-family:"Calibri Light",sans-serif\"><span style=\"color:#2f5496\"><span style=\"font-weight:normal\">Requirements</span></span></span></span></span></h1>\r\n\r\n<p style=\"margin-bottom:11px\"> </p>\r\n\r\n<ul>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">An Associate's degree in computer science or related field or similar work experience</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">A strong working knowledge of computer systems, hardware, and software.</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">Knowledge of Microsoft products including but not limited to Windows Operating Systems and Office</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">A+ or similar cert is a plus</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">Good problem-solving, analytical, and team-working skills.</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">Excellent communication and interpersonal skills.</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">An openness to learning new technologies.</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">Ability to think outside the box.</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">Multitasking tickets, calls, remote sessions, etc. </span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:"Arial",sans-serif\">On Call rotation</span></span></span></li>\r\n</ul>\r\n",
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Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.\\r\\n\\r\\nPrimary Responsibilities \\r\\n\\r\\n\\r\\n\\tProvide Level 1 support to users for issues regarding computer systems, hardware, or software\\r\\n\\tRespond to inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s\\r\\n\\tSet up IT equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software\\r\\n\\tInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications\\r\\n\\tAssist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations\\r\\n\\tWork closely with our IT team to ensure that all systems are following security and audit requirements\\r\\n\\tRefer major hardware or software problems or defective products to vendors or technicians for service\\r\\n\\tDevelop training materials and procedures, or train users in the proper use of hardware or software\\r\\n\\tRecord all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged\\r\\n\\tMaintain inventory and documentation of all hardware and software systems\\r\\n\\tProcurement of all IT equipment as needed to support systems\\r\\n\\tCommunicate effectively with all internal associates, including trading, research, management, development, and operations personnel\\r\\n\\tMaintain currency in all technology policies and procedures and recommend improvements where necessary\\r\\n\\tPerform other duties and responsibilities as assigned\\r\\n\\tAct as the primary Point of contact for HQ Staff technical support issues\\r\\n\\tSetup Active Directory and Workgroup accounts as required\\r\\n\\t \\r\\n\\r\\n\\r\\nRequirements\\r\\n\\r\\n \\r\\n\\r\\n\\r\\n\\tAn Associate's degree in computer science or related field or similar work experience\\r\\n\\tA strong working knowledge of computer systems, hardware, and software.\\r\\n\\tKnowledge of Microsoft products including but not limited to Windows Operating Systems and Office\\r\\n\\tA+ or similar cert is a plus\\r\\n\\tGood problem-solving, analytical, and team-working skills.\\r\\n\\tExcellent communication and interpersonal skills.\\r\\n\\tAn openness to learning new technologies.\\r\\n\\tAbility to think outside the box.\\r\\n\\tMultitasking tickets, calls, remote sessions, etc. \\r\\n\\tOn Call rotation\\r\\n\\r\\nQualificationsPhysical Requirements:\\r\\n\\r\\n\\r\\n\\tLifting/Moving Equipment: Lifting up to 50 lbs to move computers, monitors, or printers from storage to workspaces.\\r\\n\\tManual Dexterity: Frequent typing, using a mouse, and handling small tools for hardware repairs.\\r\\n\\tPositional Flexibility: Bending, crouching, or kneeling to work under desks, cable manage, or set up new workstations.\\r\\n\\tVisual Abilities: Close-up vision to read screens and differentiate between cables or component colors.\\r\\n\\tMobility: Walking between offices or cub\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDisability insurance\\r\\n\\tEmployee assistance program\\r\\n\\tHealth insurance\\r\\n\\tLife insurance\\r\\n\\tPaid time off\\r\\n\\tRoom Discounts\\r\\n\\tEmployee Food and Beverage Discounts\\r\\n\\r\\n\\r\\nEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status\\r\\n\",\"responsibilities\":\"Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.\\r\\n\\r\\n \\r\\n\\r\\nJob Summary\\r\\n\\r\\nResponsible for providing troubleshooting, technical assistance, and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.\\r\\n\\r\\nPrimary Responsibilities \\r\\n\\r\\n\\r\\n\\tProvide Level 1 support to users for issues regarding computer systems, hardware, or software\\r\\n\\tRespond to inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s\\r\\n\\tSet up IT equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software\\r\\n\\tInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications\\r\\n\\tAssist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations\\r\\n\\tWork closely with our IT team to ensure that all systems are following security and audit requirements\\r\\n\\tRefer major hardware or software problems or defective products to vendors or technicians for service\\r\\n\\tDevelop training materials and procedures, or train users in the proper use of hardware or software\\r\\n\\tRecord all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged\\r\\n\\tMaintain inventory and documentation of all hardware and software systems\\r\\n\\tProcurement of all IT equipment as needed to support systems\\r\\n\\tCommunicate effectively with all internal associates, including trading, research, management, development, and operations personnel\\r\\n\\tMaintain currency in all technology policies and procedures and recommend improvements where necessary\\r\\n\\tPerform other duties and responsibilities as assigned\\r\\n\\tAct as the primary Point of contact for HQ Staff technical support issues\\r\\n\\tSetup Active Directory and Workgroup accounts as required\\r\\n\\t \\r\\n\\r\\n\\r\\nRequirements\\r\\n\\r\\n \\r\\n\\r\\n\\r\\n\\tAn Associate's degree in computer science or related field or similar work experience\\r\\n\\tA strong working knowledge of computer systems, hardware, and software.\\r\\n\\tKnowledge of Microsoft products including but not limited to Windows Operating Systems and Office\\r\\n\\tA+ or similar cert is a plus\\r\\n\\tGood problem-solving, analytical, and team-working skills.\\r\\n\\tExcellent communication and interpersonal skills.\\r\\n\\tAn openness to learning new technologies.\\r\\n\\tAbility to think outside the box.\\r\\n\\tMultitasking tickets, calls, remote sessions, etc. \\r\\n\\tOn Call rotation\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"DRIFTWOOD HOSPITALITY MANAGEMENT\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A7135FEB489496034748EA1E5BF7C628\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"11770 US Highway One Suite 202\",\"addressLocality\":\"North Palm Beach\",\"addressRegion\":\"FL\",\"postalCode\":33408,\"addressCountry\":\"USA\"}},\"qualifications\":\"Physical Requirements:\\r\\n\\r\\n\\r\\n\\tLifting/Moving Equipment: Lifting up to 50 lbs to move computers, monitors, or printers from storage to workspaces.\\r\\n\\tManual Dexterity: Frequent typing, using a mouse, and handling small tools for hardware repairs.\\r\\n\\tPositional Flexibility: Bending, crouching, or kneeling to work under desks, cable manage, or set up new workstations.\\r\\n\\tVisual Abilities: Close-up vision to read screens and differentiate between cables or component colors.\\r\\n\\tMobility: Walking between offices or cub\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDisability insurance\\r\\n\\tEmployee assistance program\\r\\n\\tHealth insurance\\r\\n\\tLife insurance\\r\\n\\tPaid time off\\r\\n\\tRoom Discounts\\r\\n\\tEmployee Food and Beverage Discounts\\r\\n\\r\\n\\r\\nEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status\\r\\n\",\"experienceRequirements\":\"Physical Requirements:\\r\\n\\r\\n\\r\\n\\tLifting/Moving Equipment: Lifting up to 50 lbs to move computers, monitors, or printers from storage to workspaces.\\r\\n\\tManual Dexterity: Frequent typing, using a mouse, and handling small tools for hardware repairs.\\r\\n\\tPositional Flexibility: Bending, crouching, or kneeling to work under desks, cable manage, or set up new workstations.\\r\\n\\tVisual Abilities: Close-up vision to read screens and differentiate between cables or component colors.\\r\\n\\tMobility: Walking between offices or cub\\r\\n\\r\\n\\r\\n \\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDisability insurance\\r\\n\\tEmployee assistance program\\r\\n\\tHealth insurance\\r\\n\\tLife insurance\\r\\n\\tPaid time off\\r\\n\\tRoom Discounts\\r\\n\\tEmployee Food and Beverage Discounts\\r\\n\\r\\n\\r\\nEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
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font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"zYmgkd\" jsuid=\"PcLm5_x\">Lifting/Moving Equipment:<!--TgQPHd|[]--></strong> Lifting up to 50 lbs to move computers, monitors, or printers from storage to workspaces.<!--TgQPHd|[]--><!--TgQPHd|[]--></li>\r\n\t<li data-copy-service-computed-style=\"font-family: "Google Sans", Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-hveid=\"CAMQAg\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-cp=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"oSLmPe\" jsuid=\"PcLm5_y\"><strong data-copy-service-computed-style=\"font-family: "Google Sans", Roboto, Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"zYmgkd\" jsuid=\"PcLm5_10\">Manual Dexterity:<!--TgQPHd|[]--></strong> Frequent typing, using a mouse, and handling small tools for hardware repairs.<!--TgQPHd|[]--><!--TgQPHd|[]--></li>\r\n\t<li data-copy-service-computed-style=\"font-family: "Google Sans", Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-hveid=\"CAMQAw\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-cp=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"oSLmPe\" jsuid=\"PcLm5_11\"><strong data-copy-service-computed-style=\"font-family: "Google Sans", Roboto, Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"zYmgkd\" jsuid=\"PcLm5_13\">Positional Flexibility:<!--TgQPHd|[]--></strong> Bending, crouching, or kneeling to work under desks, cable manage, or set up new workstations.<!--TgQPHd|[]--><!--TgQPHd|[]--></li>\r\n\t<li data-copy-service-computed-style=\"font-family: "Google Sans", Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-hveid=\"CAMQBA\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-cp=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"oSLmPe\" jsuid=\"PcLm5_14\"><strong data-copy-service-computed-style=\"font-family: "Google Sans", Roboto, Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"zYmgkd\" jsuid=\"PcLm5_16\">Visual Abilities:<!--TgQPHd|[]--></strong> Close-up vision to read screens and differentiate between cables or component colors.<!--TgQPHd|[]--><!--TgQPHd|[]--></li>\r\n\t<li data-copy-service-computed-style=\"font-family: "Google Sans", Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-hveid=\"CAMQBQ\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-cp=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"oSLmPe\" jsuid=\"PcLm5_17\"><strong data-copy-service-computed-style=\"font-family: "Google Sans", Roboto, Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"zYmgkd\" jsuid=\"PcLm5_19\">Mobility:<!--TgQPHd|[]--></strong> Walking between offices or cub</li>\r\n</ul>\r\n\r\n<p> </p>\r\n\r\n<p>Benefits</p>\r\n\r\n<ul>\r\n\t<li>401(k)</li>\r\n\t<li>Disability insurance</li>\r\n\t<li>Employee assistance program</li>\r\n\t<li>Health insurance</li>\r\n\t<li>Life insurance</li>\r\n\t<li>Paid time off</li>\r\n\t<li>Room Discounts</li>\r\n\t<li>Employee Food and Beverage Discounts</li>\r\n</ul>\r\n\r\n<p>EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status</p>\r\n",
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