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Helpdesk Administrator

A7135FEB489496034748EA1E5BF7C628 · 215 - Driftwood Hospitality Management II - North Palm Beach, FL 33408; 11770 US Highway One Suite 202, North Palm Beach, FL, 33408, USA · Remote · Active · Paycom ATS

Job facts

FieldValue
CompanyA7135FEB489496034748EA1E5BF7C628
TitleHelpdesk Administrator
Normalized title-
Department / team-
LocationNorth Palm Beach, FL, United States
Work modelRemote / Remote
Employment typeFull Time
Salary-
Statusactive
ATS providerPaycom ATS
Posted / first seen2026-05-01 / 2026-05-31
Changed / last seen2026-05-31 / 2026-06-06

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Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in North Palm Beach.Open
Work model jobsActive Remote postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyA7135FEB489496034748EA1E5BF7C628
Source4d65d378-a333-4b8e-aab3-6f40383e5107
ATS providerPaycom ATS

Description

Description Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. Job Summary Responsible for providing troubleshooting, technical assistance, and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Primary Responsibilities Provide Level 1 support to users for issues regarding computer systems, hardware, or software Respond to inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s Set up IT equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications Assist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations Work closely with our IT team to ensure that all systems are following security and audit requirements Refer major hardware or software problems or defective products to vendors or technicians for service Develop training materials and procedures, or train users in the proper use of hardware or software Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged Maintain inventory and documentation of all hardware and software systems Procurement of all IT equipment as needed to support systems Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel Maintain currency in all technology policies and procedures and recommend improvements where necessary Perform other duties and responsibilities as assigned Act as the primary Point of contact for HQ Staff technical support issues Setup Active Directory and Workgroup accounts as required Requirements An Associate's degree in computer science or related field or similar work experience A strong working knowledge of computer systems, hardware, and software. Knowledge of Microsoft products including but not limited to Windows Operating Systems and Office A+ or similar cert is a plus Good problem-solving, analytical, and team-working skills. Excellent communication and interpersonal skills. An openness to learning new technologies. Ability to think outside the box. Multitasking tickets, calls, remote sessions, etc. On Call rotation Qualifications Physical Requirements: Lifting/Moving Equipment: Lifting up to 50 lbs to move computers, monitors, or printers from storage to workspaces. Manual Dexterity: Frequent typing, using a mouse, and handling small tools for hardware repairs. Positional Flexibility: Bending, crouching, or kneeling to work under desks, cable manage, or set up new workstations. Visual Abilities: Close-up vision to read screens and differentiate between cables or component colors. Mobility: Walking between offices or cub Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status

Full job record

Job ID6afe266e121402f66e676fb5d89e7133cafd0e9a
Org ID67074349-48ba-4672-a2fa-240ce6416b83
Source ID4d65d378-a333-4b8e-aab3-6f40383e5107
Board ID4d65d378-a333-4b8e-aab3-6f40383e5107
Providerpaycom
Provider Job Key58718
TitleHelpdesk Administrator
Normalized Title
Statusactive
Activeyes
Location Text215 - Driftwood Hospitality Management II - North Palm Beach, FL 33408; 11770 US Highway One Suite 202, North Palm Beach, FL, 33408, USA
Department
Team
Employment Typefull_time
Workplace Typeremote
Remote Policyremote
CountryUnited States
RegionFL
CityNorth Palm Beach
Salary RawDescription Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel. Job Summary Responsible for providing troubleshooting, technical assistance, and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Primary Responsibilities Provide Level 1 support to users for issues regarding computer systems, hardware, or software Respond to inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA’s Set up IT equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications Assist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations Work closely with our IT team to ensure that all systems are following security and audit requirements Refer major hardware or software problems or defective products to vendors or technicians for service Develop training materials and procedures, or train users in the proper use of hardware or software Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged Maintain inventory and documentation of all hardware and software systems Procurement of all IT equipment as needed to support systems Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel Maintain currency in all technology policies and procedures and recommend improvements where necessary Perform other duties and responsibilities as assigned Act as the primary Point of contact for HQ Staff technical support issues Setup Active Directory and Workgroup accounts as required Requirements An Associate's degree in computer science or related field or similar work experience A strong working knowledge of computer systems, hardware, and software. Knowledge of Microsoft products including but not limited to Windows Operating Systems and Office A+ or similar cert is a plus Good problem-solving, analytical, and team-working skills. Excellent communication and interpersonal skills. An openness to learning new technologies. Ability to think outside the box. Multitasking tickets, calls, remote sessions, etc. On Call rotation Qualifications Physical Requirements: Lifting/Moving Equipment: Lifting up to 50 lbs to move computers, monitors, or printers from storage to workspaces. Manual Dexterity: Frequent typing, using a mouse, and handling small tools for hardware repairs. Positional Flexibility: Bending, crouching, or kneeling to work under desks, cable manage, or set up new workstations. Visual Abilities: Close-up vision to read screens and differentiate between cables or component colors. Mobility: Walking between offices or cub Benefits 401(k) Disability insurance Employee assistance program Health insurance Life insurance Paid time off Room Discounts Employee Food and Beverage Discounts EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=58718&clientkey=A7135FEB489496034748EA1E5BF7C628
Apply URLhttps://www.paycomonline.net/v4/ats/web.php/jobs/ViewJobDetails?job=58718&clientkey=A7135FEB489496034748EA1E5BF7C628
First Seen At2026-05-31 19:05:29Z
Last Seen At2026-06-06 09:49:39Z
Last Checked At2026-06-06 09:49:39Z
Last Changed At2026-05-31 19:05:29Z
Inactive At
Source Posted At2026-05-01 00:00:00Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=paycom/board=A7135FEB489496034748EA1E5BF7C628/date=2026-06-06/2026-06-06T09-49-32-651Z-87fcde2b2548fc0904cd43b62c18cc0f1ec165c16616fc9473e5fed1780b5917.json
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    "description": "<p><em>Driftwood Hospitality Management&rsquo;s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services &mdash; all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.</em></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:16pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Calibri Light&quot;,sans-serif\"><span style=\"color:#2f5496\"><span style=\"font-weight:normal\">Job Summary</span></span></span></span></span></h1>\r\n\r\n<p style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:107%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"background:white\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\"><span style=\"color:#231f20\">Responsible for providing troubleshooting, technical assistance, and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.</span></span></span></span></span></span></p>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:16pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Calibri Light&quot;,sans-serif\"><span style=\"color:#2f5496\"><span style=\"font-weight:normal\">Primary Responsibilities </span></span></span></span></span></h1>\r\n\r\n<ul style=\"margin-bottom:11px\">\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Provide Level 1 support to users for issues regarding computer systems, hardware, or software</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><a name=\"_Hlk88483784\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Respond to inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA&rsquo;s</span></span></a></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Set up IT equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Assist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Work closely with our IT team to ensure that all systems are following security and audit requirements</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Refer major hardware or software problems or defective products to vendors or technicians for service</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Develop training materials and procedures, or train users in the proper use of hardware or software</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Record all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Maintain inventory and documentation of all hardware and software systems</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Procurement of all IT equipment as needed to support systems</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Communicate effectively with all internal associates, including trading, research, management, development, and operations personnel</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Maintain currency in all technology policies and procedures and recommend improvements where necessary</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Perform other duties and responsibilities as assigned</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Act as the primary Point of contact for HQ Staff technical support issues</span></span></span></span></span></span></li>\r\n\t<li style=\"margin-bottom:11px\"><span style=\"font-size:11pt\"><span style=\"line-height:normal\"><span style=\"tab-stops:list .5in\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:12.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Setup Active Directory and Workgroup accounts as required</span></span></span></span></span></span><br />\r\n\t&nbsp;</li>\r\n</ul>\r\n\r\n<h1 style=\"margin-top:16px\"><span style=\"font-size:16pt\"><span style=\"line-height:107%\"><span style=\"font-family:&quot;Calibri Light&quot;,sans-serif\"><span style=\"color:#2f5496\"><span style=\"font-weight:normal\">Requirements</span></span></span></span></span></h1>\r\n\r\n<p style=\"margin-bottom:11px\">&nbsp;</p>\r\n\r\n<ul>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">An Associate&#39;s degree in computer science or related field or similar work experience</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">A strong working knowledge of computer systems, hardware, and software.</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Knowledge of Microsoft products including but not limited to Windows Operating Systems and Office</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">A+ or similar cert is a plus</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Good problem-solving, analytical, and team-working skills.</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Excellent communication and interpersonal skills.</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">An openness to learning new technologies.</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to think outside the box.</span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Multitasking tickets, calls, remote sessions, etc. </span></span></span></li>\r\n\t<li class=\"MsoNoSpacing\" style=\"margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">On Call rotation</span></span></span></li>\r\n</ul>\r\n",
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    "googleJobJson": "{\"@context\":\"https://schema.org/\",\"@type\":\"JobPosting\",\"title\":\"Helpdesk Administrator\",\"identifier\":\"J19K9958718\",\"url\":\"https://www.paycomonline.net/v4/ats/web.php/portal/A7135FEB489496034748EA1E5BF7C628/jobs/58718\",\"image\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A7135FEB489496034748EA1E5BF7C628\",\"datePosted\":\"2026-05-01\",\"description\":\"Job DetailsJob Location: 215 - Driftwood Hospitality Management II - North Palm Beach, FL 33408Position Type: Full TimeDriftwood Hospitality Management&rsquo;s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services &mdash; all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nJob Summary\\r\\n\\r\\nResponsible for providing troubleshooting, technical assistance, and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.\\r\\n\\r\\nPrimary Responsibilities \\r\\n\\r\\n\\r\\n\\tProvide Level 1 support to users for issues regarding computer systems, hardware, or software\\r\\n\\tRespond to inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA&rsquo;s\\r\\n\\tSet up IT equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software\\r\\n\\tInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications\\r\\n\\tAssist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations\\r\\n\\tWork closely with our IT team to ensure that all systems are following security and audit requirements\\r\\n\\tRefer major hardware or software problems or defective products to vendors or technicians for service\\r\\n\\tDevelop training materials and procedures, or train users in the proper use of hardware or software\\r\\n\\tRecord all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged\\r\\n\\tMaintain inventory and documentation of all hardware and software systems\\r\\n\\tProcurement of all IT equipment as needed to support systems\\r\\n\\tCommunicate effectively with all internal associates, including trading, research, management, development, and operations personnel\\r\\n\\tMaintain currency in all technology policies and procedures and recommend improvements where necessary\\r\\n\\tPerform other duties and responsibilities as assigned\\r\\n\\tAct as the primary Point of contact for HQ Staff technical support issues\\r\\n\\tSetup Active Directory and Workgroup accounts as required\\r\\n\\t&nbsp;\\r\\n\\r\\n\\r\\nRequirements\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tAn Associate&#39;s degree in computer science or related field or similar work experience\\r\\n\\tA strong working knowledge of computer systems, hardware, and software.\\r\\n\\tKnowledge of Microsoft products including but not limited to Windows Operating Systems and Office\\r\\n\\tA+ or similar cert is a plus\\r\\n\\tGood problem-solving, analytical, and team-working skills.\\r\\n\\tExcellent communication and interpersonal skills.\\r\\n\\tAn openness to learning new technologies.\\r\\n\\tAbility to think outside the box.\\r\\n\\tMultitasking tickets, calls, remote sessions, etc. \\r\\n\\tOn Call rotation\\r\\n\\r\\nQualificationsPhysical Requirements:\\r\\n\\r\\n\\r\\n\\tLifting/Moving Equipment: Lifting up to 50 lbs to move computers, monitors, or printers from storage to workspaces.\\r\\n\\tManual Dexterity: Frequent typing, using a mouse, and handling small tools for hardware repairs.\\r\\n\\tPositional Flexibility: Bending, crouching, or kneeling to work under desks, cable manage, or set up new workstations.\\r\\n\\tVisual Abilities: Close-up vision to read screens and differentiate between cables or component colors.\\r\\n\\tMobility: Walking between offices or cub\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDisability insurance\\r\\n\\tEmployee assistance program\\r\\n\\tHealth insurance\\r\\n\\tLife insurance\\r\\n\\tPaid time off\\r\\n\\tRoom Discounts\\r\\n\\tEmployee Food and Beverage Discounts\\r\\n\\r\\n\\r\\nEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status\\r\\n\",\"responsibilities\":\"Driftwood Hospitality Management&rsquo;s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services &mdash; all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nJob Summary\\r\\n\\r\\nResponsible for providing troubleshooting, technical assistance, and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions.\\r\\n\\r\\nPrimary Responsibilities \\r\\n\\r\\n\\r\\n\\tProvide Level 1 support to users for issues regarding computer systems, hardware, or software\\r\\n\\tRespond to inquiries via Phone, Email, Tickets or in person regarding computer software or hardware operation to resolve problems in accordance with agreed upon SLA&rsquo;s\\r\\n\\tSet up IT equipment for employee use, performing or ensuring proper installation of cables, operating systems, and software\\r\\n\\tInstall and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications\\r\\n\\tAssist in the creation of Standard Operating Procedures for all processes required to maintain the user environment covering laptop build, user creation and all system installations\\r\\n\\tWork closely with our IT team to ensure that all systems are following security and audit requirements\\r\\n\\tRefer major hardware or software problems or defective products to vendors or technicians for service\\r\\n\\tDevelop training materials and procedures, or train users in the proper use of hardware or software\\r\\n\\tRecord all incidents and requests into Helpdesk system for audit and review ensuring accurate details and categorizations are logged\\r\\n\\tMaintain inventory and documentation of all hardware and software systems\\r\\n\\tProcurement of all IT equipment as needed to support systems\\r\\n\\tCommunicate effectively with all internal associates, including trading, research, management, development, and operations personnel\\r\\n\\tMaintain currency in all technology policies and procedures and recommend improvements where necessary\\r\\n\\tPerform other duties and responsibilities as assigned\\r\\n\\tAct as the primary Point of contact for HQ Staff technical support issues\\r\\n\\tSetup Active Directory and Workgroup accounts as required\\r\\n\\t&nbsp;\\r\\n\\r\\n\\r\\nRequirements\\r\\n\\r\\n&nbsp;\\r\\n\\r\\n\\r\\n\\tAn Associate&#39;s degree in computer science or related field or similar work experience\\r\\n\\tA strong working knowledge of computer systems, hardware, and software.\\r\\n\\tKnowledge of Microsoft products including but not limited to Windows Operating Systems and Office\\r\\n\\tA+ or similar cert is a plus\\r\\n\\tGood problem-solving, analytical, and team-working skills.\\r\\n\\tExcellent communication and interpersonal skills.\\r\\n\\tAn openness to learning new technologies.\\r\\n\\tAbility to think outside the box.\\r\\n\\tMultitasking tickets, calls, remote sessions, etc. \\r\\n\\tOn Call rotation\\r\\n\\r\\n\",\"employmentType\":\"FULL_TIME\",\"hiringOrganization\":{\"@type\":\"Organization\",\"name\":\"DRIFTWOOD HOSPITALITY MANAGEMENT\",\"logo\":\"https://www.paycomonline.net/v4/ats/web.php/application/style/logo?clientkey=A7135FEB489496034748EA1E5BF7C628\"},\"jobLocation\":{\"@type\":\"Place\",\"address\":{\"streetAddress\":\"11770 US Highway One Suite 202\",\"addressLocality\":\"North Palm Beach\",\"addressRegion\":\"FL\",\"postalCode\":33408,\"addressCountry\":\"USA\"}},\"qualifications\":\"Physical Requirements:\\r\\n\\r\\n\\r\\n\\tLifting/Moving Equipment: Lifting up to 50 lbs to move computers, monitors, or printers from storage to workspaces.\\r\\n\\tManual Dexterity: Frequent typing, using a mouse, and handling small tools for hardware repairs.\\r\\n\\tPositional Flexibility: Bending, crouching, or kneeling to work under desks, cable manage, or set up new workstations.\\r\\n\\tVisual Abilities: Close-up vision to read screens and differentiate between cables or component colors.\\r\\n\\tMobility: Walking between offices or cub\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDisability insurance\\r\\n\\tEmployee assistance program\\r\\n\\tHealth insurance\\r\\n\\tLife insurance\\r\\n\\tPaid time off\\r\\n\\tRoom Discounts\\r\\n\\tEmployee Food and Beverage Discounts\\r\\n\\r\\n\\r\\nEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status\\r\\n\",\"experienceRequirements\":\"Physical Requirements:\\r\\n\\r\\n\\r\\n\\tLifting/Moving Equipment: Lifting up to 50 lbs to move computers, monitors, or printers from storage to workspaces.\\r\\n\\tManual Dexterity: Frequent typing, using a mouse, and handling small tools for hardware repairs.\\r\\n\\tPositional Flexibility: Bending, crouching, or kneeling to work under desks, cable manage, or set up new workstations.\\r\\n\\tVisual Abilities: Close-up vision to read screens and differentiate between cables or component colors.\\r\\n\\tMobility: Walking between offices or cub\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nBenefits\\r\\n\\r\\n\\r\\n\\t401(k)\\r\\n\\tDisability insurance\\r\\n\\tEmployee assistance program\\r\\n\\tHealth insurance\\r\\n\\tLife insurance\\r\\n\\tPaid time off\\r\\n\\tRoom Discounts\\r\\n\\tEmployee Food and Beverage Discounts\\r\\n\\r\\n\\r\\nEEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status\\r\\n\",\"validThrough\":\"-0001-11-30\"}",
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    "qualifications": "<p><strong data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"zYmgkd\" jsuid=\"PcLm5_q\">Physical Requirements:<!--TgQPHd|[]--></strong><!--TgQPHd|[]--></p>\r\n\r\n<ul data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 12px 0px 16px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"mPWODf\" jsuid=\"PcLm5_u\">\r\n\t<li data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-hveid=\"CAMQAQ\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-cp=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"oSLmPe\" jsuid=\"PcLm5_v\"><strong data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"zYmgkd\" jsuid=\"PcLm5_x\">Lifting/Moving Equipment:<!--TgQPHd|[]--></strong> Lifting up to 50 lbs to move computers, monitors, or printers from storage to workspaces.<!--TgQPHd|[]--><!--TgQPHd|[]--></li>\r\n\t<li data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-hveid=\"CAMQAg\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-cp=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"oSLmPe\" jsuid=\"PcLm5_y\"><strong data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"zYmgkd\" jsuid=\"PcLm5_10\">Manual Dexterity:<!--TgQPHd|[]--></strong> Frequent typing, using a mouse, and handling small tools for hardware repairs.<!--TgQPHd|[]--><!--TgQPHd|[]--></li>\r\n\t<li data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-hveid=\"CAMQAw\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-cp=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"oSLmPe\" jsuid=\"PcLm5_11\"><strong data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"zYmgkd\" jsuid=\"PcLm5_13\">Positional Flexibility:<!--TgQPHd|[]--></strong> Bending, crouching, or kneeling to work under desks, cable manage, or set up new workstations.<!--TgQPHd|[]--><!--TgQPHd|[]--></li>\r\n\t<li data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-hveid=\"CAMQBA\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-cp=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"oSLmPe\" jsuid=\"PcLm5_14\"><strong data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"zYmgkd\" jsuid=\"PcLm5_16\">Visual Abilities:<!--TgQPHd|[]--></strong> Close-up vision to read screens and differentiate between cables or component colors.<!--TgQPHd|[]--><!--TgQPHd|[]--></li>\r\n\t<li data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 400; margin: 0px 0px 12px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-hveid=\"CAMQBQ\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-cp=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"oSLmPe\" jsuid=\"PcLm5_17\"><strong data-copy-service-computed-style=\"font-family: &quot;Google Sans&quot;, Roboto, Arial, sans-serif; font-size: 16px; font-weight: 600; margin: 0px; text-decoration: none; border-bottom: 0px rgb(10, 10, 10);\" data-processed=\"true\" data-sfc-cb=\"\" data-sfc-root=\"c\" jsaction=\"\" jscontroller=\"zYmgkd\" jsuid=\"PcLm5_19\">Mobility:<!--TgQPHd|[]--></strong> Walking between offices or cub</li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>Benefits</p>\r\n\r\n<ul>\r\n\t<li>401(k)</li>\r\n\t<li>Disability insurance</li>\r\n\t<li>Employee assistance program</li>\r\n\t<li>Health insurance</li>\r\n\t<li>Life insurance</li>\r\n\t<li>Paid time off</li>\r\n\t<li>Room Discounts</li>\r\n\t<li>Employee Food and Beverage Discounts</li>\r\n</ul>\r\n\r\n<p>EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status</p>\r\n",
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