Client Succèss Manager (SUD – Revenue Cycle Management)

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    "datePosted": "2026-04-23",
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    "description": "<p><span style=\"font-weight: bold\">About Plutus Health Inc.:</span></p>\n<p>Plutus Health Inc. is a leading provider of Revenue Cycle Management (RCM) services with SOC 2 Certification, serving 1,000+ healthcare providers across the U.S. We specialize in delivering scalable, tech-enabled solutions to improve financial performance for healthcare organizations.</p>\n<p>Recognized as an <span style=\"font-weight: bold\">Inc. 5000 fastest-growing company </span>and ranked in the <span style=\"font-weight: bold\">SMU Cox 100 (3 consecutive years)</span>, Plutus Health continues to expand rapidly with a strong global delivery model and proprietary technology platform.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">Job Description</span></p>\n<p>The <span style=\"font-weight: bold\">Client Success Manager – SUD (Substance Use Disorder)</span> will be responsible for managing and growing client relationships within the <span style=\"font-weight: bold\">behavioral health and SUD segment</span>, ensuring successful delivery of RCM services from onboarding through long-term engagement.</p>\n<p>This role requires a strong understanding of <span style=\"font-weight: bold\">SUD billing, compliance, payer guidelines, and behavioral health workflows</span>. The candidate will act as a liaison between <span style=\"font-weight: bold\">clients and internal teams (onshore/offshore)</span>, ensuring high-quality service delivery, client satisfaction, and revenue growth.</p>\n<p> </p>\n<p><span style=\"font-weight: bold\">RESPONSIBILITIES:</span></p>\n<ul>\n<li>Act as the primary point of contact for SUD/behavioral health clients</li>\n<li>Manage end-to-end client lifecycle including onboarding, implementation, and ongoing success</li>\n<li>Collaborate with operations, billing, AR, and coding teams to ensure accurate and timely RCM delivery</li>\n<li>Provide subject matter expertise in SUD billing, payer requirements, and compliance</li>\n<li>Monitor and analyze KPIs (AR days, collections, denial rates, reimbursement trends)</li>\n<li>Lead implementation and transition processes, ensuring smooth onboarding of new clients</li>\n<li>Conduct regular client meetings and Quarterly Business Reviews (QBRs)</li>\n<li>Drive client retention, satisfaction, and revenue growth through upsell/cross-sell opportunities</li>\n<li>Partner with onshore and offshore teams to ensure service quality and performance outcomes</li>\n<li>Act as a client advocate, ensuring expectations are met and exceeded</li>\n<li>Identify process improvements and optimization opportunities within SUD RCM workflows</li>\n<li>Support business development by providing insights on client needs and market trends</li>\n<li>Ensure compliance with SUD regulations, payer policies, and state/federal guidelines</li>\n<li>Travel as required based on client and business needs</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">IDEAL SKILLS WE ARE SEEKING:</span></p>\n<ul>\n<li>Strong expertise in SUD / Behavioral Health RCM processes</li>\n<li>Excellent client relationship and stakeholder management skills</li>\n<li>Strong analytical and problem-solving abilities (denials, AR, revenue leakage)</li>\n<li>Proven ability to manage multiple clients and projects simultaneously</li>\n<li>Excellent communication, presentation, and interpersonal skills</li>\n<li>Experience working with offshore delivery teams</li>\n<li>Self-driven, detail-oriented, and highly organized</li>\n</ul>\n<p> </p>\n<p><span style=\"font-weight: bold\">REQUIRED QUALIFICATION</span></p>\n<ul>\n<li>Bachelor’s degree in a related field or equivalent experience</li>\n<li>5–7 years of experience in Revenue Cycle Management, with direct exposure to SUD / Behavioral Health</li>\n<li>Strong knowledge of SUD billing, coding, payer guidelines, and compliance</li>\n<li>Experience managing client relationships in a healthcare/RCM environment</li>\n<li>Experience working with US healthcare providers and payer systems</li>\n</ul>",
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