(Senior) IT Operations Engineer (w/m/x/d)

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{
  "id": "2678335",
  "name": "(Senior) IT Operations Engineer (w/m/x/d)",
  "office": "Berlin",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-06-18T15:09:56+00:00",
  "seniority": "experienced",
  "department": "IT",
  "occupation": "computer_and_network_security",
  "subcompany": "MILES Mobility GmbH",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "Join the ride!",
      "value": "Our Team IT Operations keeps our entire ecosystem running smoothly and takes care of our internal infrastructure that powers our daily operations.<br><br>To take our internal systems, identity management, and security posture to the next level, we are looking for a versatile and growth-minded (Senior) IT Operations Engineer (w/m/x/d) to join our team in Berlin. Reporting directly to our Head of IT Operations & Security, you won't just be closing tickets - you will own, build, and secure our internal tech landscape."
    },
    {
      "name": "Your Responsibility",
      "value": "<ul><li><p><strong>Identity & Access Management:</strong> Own, manage, and continuously scale our identity and access infrastructure, primarily through Okta (SSO, SCIM, MFA, and lifecycle management).</p></li><li><p><strong>MDM & Fleet Management:</strong> Administer and maintain our modern MDM solutions, Iru for Apple devices and Intune for Windows, leading the device lifecycle management across our entire fleet.</p></li><li><p><strong>Smart Software Integrations:</strong> Act as the primary technical contact for external software providers. You will lead onboarding processes, talk to vendors, and implement seamless software integrations.</p></li><li><p><strong>Advanced Problem Solving:</strong> Troubleshoot complex software and hardware issues. While you will occasionally handle hardware tasks, your main focus will be tackling the harder, more complex software tickets.</p></li><li><p><strong>Security & Digital Compliance:</strong> Drive improvements to our IT security posture. You will maintain and update our internal tools to align with shifting legal and compliance requirements, ensuring a bulletproof baseline compliance.</p></li><li><p><strong>Cross-Functional Collaboration:</strong> Partner with teams across MILES to support IT needs at scale and keep internal documentation (concerning configurations, systems, and processes) to an exceptionally high standard.</p></li><li><p><strong>Mentorship:</strong> Share your knowledge and act as a mentor for junior team members and working students within the IT Operations team.</p></li></ul>"
    },
    {
      "name": "Your Experience",
      "value": "<ul><li><p><strong>Experience:</strong> 5+ years of hands-on experience in IT systems engineering, IT operations, or a similar versatile role.</p></li><li><p><strong>Okta Expertise:</strong> Deep knowledge of Okta, including lifecycle management, automated provisioning, and complex API integrations.</p></li><li><p><strong>MDM & OS Mastery:</strong> Strong experience managing Apple devices via Iru and Windows devices via Intune. You feel completely at home in both macOS and Windows environments.</p></li><li><p><strong>Security & Compliance Mindset:</strong> A solid understanding of modern IT security principles, baseline endpoint compliance, and digital access control.</p></li><li><p><strong>Growth & Versatility:</strong> You don't just stick to what you know. You are eager to learn, take complete ownership of diverse IT projects, and adapt to new technologies.</p></li><li><p><strong>Communication:</strong> You are comfortable speaking with external vendors and collaborating internally. You document your work naturally.</p></li><li><p><strong>Languages:</strong> Fluent English skills are required; German is a distinct plus.</p></li></ul>"
    },
    {
      "name": "Benefits",
      "value": "<ul style=\"border:0px solid;font-family:Inter, '-apple-system', 'system-ui', 'Segoe UI', Roboto, 'Helvetica Neue', 'Open Sans', 'system-ui', '-apple-system', 'Segoe UI', Roboto, Ubuntu, Cantarell, 'Noto Sans', sans-serif, 'Apple Color Emoji', 'Segoe UI Emoji';font-size:14px;font-style:normal;font-weight:400;text-transform:none;background-color:rgb(255,255,255);\"><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Mobility:</strong> Choose between monthly MILES credits or the Deutschlandticket. </li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Fitness:</strong> Enjoy a subsidized Urban Sports Club membership for your physical and mental well-being.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Discounts:</strong> Access 1,500+ providers for discounts on sneakers, theater visits, and more. </li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Home Office:</strong> Enjoy the flexibility of working from our office in Berlin and from home.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Retirement:</strong> Secure your financial future with our attractive pension plan.</li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Growth:</strong> We prioritize personal development through knowledge sharing and training opportunities (with the support from our HR Team and the Team Leads). </li><li style=\"border:0px solid;margin:0px;font-family:Arial, Helvetica, sans-serif;font-size:14px;\"><strong style=\"border:0px solid;margin:0px;font-weight:600;\">Social Impact:</strong> We dedicate a portion of our revenue to support regional social projects, actively contributing to the well-being of society and the environment. #milescharity</li></ul>"
    }
  ],
  "occupationCategory": "it_software",
  "recruitingCategory": "Miles Mobility"
}