21-250 Kuchu's Dining Room Supervisor

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    "description": "<div style=\"border-bottom:solid #90a1cf 1.0pt; padding:31.0pt 31.0pt 1.0pt 31.0pt\">\r\n<div style=\"border-bottom:solid #90a1cf 1.0pt; padding:31.0pt 31.0pt 1.0pt 31.0pt\">\r\n<h3 style=\"margin-top:8px; border-width:medium; border-style:none; border-color:currentcolor; border-image:initial; padding:0in; margin-bottom:5px\"><span style=\"font-size:10pt\"><span style=\"line-height:115%\"><span calibri=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-style:italic\">Summary/Objective </span></span></span></span></span></h3>\r\n</div>\r\n\r\n<p style=\"margin-top:4px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\">The Dining Room Supervisor plays a key role in ensuring the overall success of the restaurant&#39;s operations by delivering exceptional guest experiences and maintaining service excellence. This role oversees daily dining room activities, ensuring proper staffing, high service standards, and efficient operations while addressing any guest concerns or service breakdowns promptly. The Supervisor is responsible for fostering a positive work environment, motivating staff, and ensuring alignment with the company&rsquo;s values and goals. With a strong focus on team engagement, leadership, and continuous improvement, the Dining Room Supervisor is committed to enhancing guest satisfaction and contributing to the success of the restaurant.</span></span></span></p>\r\n\r\n<div style=\"border-bottom:solid #90a1cf 1.0pt; padding:31.0pt 31.0pt 1.0pt 31.0pt\">\r\n<h3 style=\"border-width:medium; border-style:none; border-color:currentcolor; border-image:initial; padding:0in; margin-top:13px; margin-bottom:5px\"><span style=\"font-size:10pt\"><span style=\"line-height:115%\"><span calibri=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-style:italic\">Key Accountabilities&shy;</span></span></span></span></span></h3>\r\n</div>\r\n\r\n<p style=\"margin-bottom:4px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:9.0pt\"><span style=\"color:black\">Guest Satisfaction Excellence</span></span></b><br />\r\n<span style=\"font-size:9.0pt\"><span style=\"color:black\">Ensure all aspects of the dining outlet contribute to 100% guest satisfaction by supervising and monitoring restaurant operations. Provide outstanding service and food quality, addressing any guest complaints or service breakdowns immediately to maintain a high level of satisfaction.</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:4px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:9.0pt\"><span style=\"color:black\">Staffing and Performance Management</span></span></b><br />\r\n<span style=\"font-size:9.0pt\"><span style=\"color:black\">Oversee restaurant staffing to ensure proper coverage for each shift, monitoring attendance and ensuring that team members adhere to uniform, personal appearance, and hygiene standards. Conduct daily pre-shift meetings and provide guidance to staff regarding volume of business, special events, VIP guests, and other relevant details.</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:4px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:9.0pt\"><span style=\"color:black\">Operational Oversight &amp; Quality Control</span></span></b><br />\r\n<span style=\"font-size:9.0pt\"><span style=\"color:black\">Inspect dining areas, lounge, and showroom for cleanliness, proper table setups, and operational efficiency. Monitor service standards, ensuring adherence to Food &amp; Beverage policies and procedures. Take immediate corrective action in response to operational issues to maintain service excellence.</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:4px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:9.0pt\"><span style=\"color:black\">Leadership &amp; Team Development</span></span></b><br />\r\n<span style=\"font-size:9.0pt\"><span style=\"color:black\">Inspire and motivate the team through clear direction, high energy, and commitment to success. Develop highly skilled employees by setting realistic, measurable service standards and holding staff accountable for performance. Use EOS data to improve workplace dynamics and foster a positive, collaborative environment.</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:4px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:9.0pt\"><span style=\"color:black\">Service Improvement &amp; Problem Resolution</span></span></b><br />\r\n<span style=\"font-size:9.0pt\"><span style=\"color:black\">continuously evaluate service quality through guest feedback, data analysis, and staff observations. Lead team discussions to address service breakdowns and implement improvement strategies. Follow up to ensure that solutions are effective and guests are satisfied.</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:4px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:9.0pt\"><span style=\"color:black\">Communication &amp; Engagement</span></span></b><br />\r\n<span style=\"font-size:9.0pt\"><span style=\"color:black\">Clearly communicate company expectations, including Code of Commitment, policies, procedures, department goals, and business strategy. Keep the team informed of property promotions, events, and changes. Foster a culture of positive energy, enthusiasm, and guest-centric interactions.</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:4px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:9.0pt\"><span style=\"color:black\">Employee Relations &amp; Performance Feedback</span></span></b><br />\r\n<span style=\"font-size:9.0pt\"><span style=\"color:black\">Address employee performance issues through coaching and constructive feedback. Recognize and reward individual and team performance while maintaining accurate, up-to-date employee records. Conduct timely performance reviews and ensure adherence to company policies and industry regulations.</span></span></span></span></p>\r\n\r\n<p style=\"margin-bottom:4px\"><span style=\"font-size:12pt\"><span style=\"font-family:Calibri,sans-serif\"><b><span style=\"font-size:9.0pt\"><span style=\"color:black\">Workplace Culture &amp; Accountability</span></span></b><br />\r\n<span style=\"font-size:9.0pt\"><span style=\"color:black\">Foster a positive work environment by creating an atmosphere of luck and inclusion. Use feedback from employees to improve team dynamics, and maintain a focus on creating an enjoyable, engaging, and productive workplace.</span></span></span></span></p>\r\n</div>\r\n",
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    "qualifications": "<div style=\"border-bottom:solid #90a1cf 1.0pt; padding:31.0pt 31.0pt 1.0pt 31.0pt\">\r\n<h3 style=\"border-width:medium; border-style:none; border-color:currentcolor; border-image:initial; padding:0in; margin-top:13px; margin-bottom:5px\"><span style=\"font-size:10pt\"><span style=\"line-height:115%\"><span calibri=\"\" light=\"\" style=\"font-family:\"><span style=\"color:black\"><span style=\"font-style:italic\">Qualifications</span></span></span></span></span></h3>\r\n</div>\r\n\r\n<h4 style=\"margin-top:4px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><b><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">General</span></span></span></b></span></span></span></span></span></span></h4>\r\n\r\n<ul style=\"margin-top:4px; list-style-type:square\">\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Must be at least 18 years old to obtain a UMUGC Non-Support License (required).</span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:4px; margin-left:8px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Must pass a drug test.</span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h4 style=\"margin-top:4px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><b><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Education</span></span></span></b></span></span></span></span></span></span></h4>\r\n\r\n<ul style=\"margin-top:4px; list-style-type:square\">\r\n\t<li style=\"margin-top:4px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">High School Diploma or equivalent required.</span></span></span> </span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:4px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Minimum of two years&rsquo; experience in some facet of food service industry.</span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h4 style=\"margin-top:4px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><b><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Certifications</span></span></span></b></span></span></span></span></span></span></h4>\r\n\r\n<ul style=\"margin-top:4px; list-style-type:square\">\r\n\t<li style=\"margin-top:4px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Food handlers&rsquo; card preferred. </span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h4 style=\"margin-top:4px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><b><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Experience</span></span></span></b></span></span></span></span></span></span></h4>\r\n\r\n<ul style=\"margin-top:4px; list-style-type:square\">\r\n\t<li style=\"margin-top:4px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">At least 1 year of supervisory experience required.</span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:4px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Prior experience in food and beverage operations preferred.</span></span></span></span></span></span></span></span></span></li>\r\n\t<li style=\"margin-top:4px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Experience in a high-volume restaurant environment preferred.</span></span></span></span></span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h4 style=\"margin-top:4px\"><span style=\"font-size:11pt\"><span style=\"line-height:115%\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"color:black\"><span style=\"font-weight:normal\"><span style=\"font-style:italic\"><b><span style=\"font-size:9.0pt\"><span style=\"line-height:115%\"><span style=\"font-style:normal\">Knowledge, Skills, and Abilities (KSAs)</span></span></span></b></span></span></span></span></span></span></h4>\r\n\r\n<ul style=\"margin-top:4px; 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