Installation Support Agent

{
  "content_hash": "a99b09dce5cd007c0731160737b287bff4662e1474a9d03986fca1c04cf88850",
  "source_hash": "4a5de634b1e591be2a18689803b02cc1dc62eef59ab4daa6ddc1dc01243a3074",
  "last_changed_at": "2026-05-30T06:11:11.368Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "London",
    "city": null,
    "region": null,
    "country": "London",
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T07:52:01.154Z",
  "launch_scope": {
    "reason": "personio_production_catalog",
    "included": true,
    "location": {
      "raw": "London",
      "city": null,
      "region": null,
      "country": "London",
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": [
      "London"
    ]
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "id": "2553893",
  "name": "Installation Support Agent",
  "office": "London",
  "keywords": [],
  "schedule": "full-time",
  "createdAt": "2026-03-04T17:04:52+00:00",
  "seniority": "entry-level",
  "department": "Commercial",
  "occupation": "other",
  "subcompany": "Flatpay ApS UK",
  "employmentType": "permanent",
  "jobDescriptions": [
    {
      "name": "About the job",
      "value": "Flatpay is one of Europe’s fastest-growing fintech companies and we’ve recently launched in the UK."
    },
    {
      "name": "What you'll do",
      "value": "<strong><u>Role Title </u></strong><br><br><strong>Role: Installation Agent<br>Location: On site 5 days per week<br>Address: Soho Works, 2 Television Centre, White City, London</strong>"
    },
    {
      "name": "Who you are",
      "value": "<strong><u>Responsibilities</u></strong><br><ul><li>Coordinate and support the installation of Flatpay payment terminals for new merchants over the phone. You will manage the installation process from scheduling to delivery, ensuring a smooth onboarding experience for our customers.</li><li>Provide remote support to merchants during installations. You will guide customers step by step over the phone to ensure terminals are installed correctly and ready to accept payments.</li><li>Prepare and manage installation logistics. This includes configuring devices, coordinating shipments, and ensuring merchants receive the correct hardware on time.</li><li><span style=\"font-style:normal;font-weight:400;text-transform:none;text-decoration:none;color:rgb(0,0,0);font-size:medium;display:inline;\">Comfortable handling and moving boxes of payment terminals and equipment as part of shipping and installation preparation.</span></li><li>Act as a key point of contact during the onboarding process. You will communicate with merchants and internal teams to ensure installations are completed quickly and without friction.</li><li>Work closely with internal teams including Sales, Operations, and Technical Support to coordinate installations and resolve issues when they arise.</li><li>Document installation activities and ensure all systems are correctly set up and activated. </li><li>Identify recurring issues or friction points during installations and flag them internally so processes can continuously improve.</li><li><strong><u>Skills & Attributes</u></strong></li><li>Interest and understanding in technology and the ability to quickly understand new systems, tools, and hardware.</li><li>Excellent communication skills with the ability to guide customers clearly and confidently over the phone.</li><li>Highly organized and able to manage multiple installations and tasks at the same time.</li><li>Structured and solution oriented approach to problem solving.</li><li>Customer focused mindset with a strong motivation to deliver a smooth onboarding experience.</li><li>Comfortable working in a fast growing environment where priorities can evolve quickly.</li><li>Positive, hands on attitude and willingness to support the team wherever needed.</li></ul><br>"
    },
    {
      "name": "Why Flatpay?",
      "value": "<p style=\"margin:19.9333px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;color:rgb(15,71,97);text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\"><u>Our Values</u></span></span></p><p style=\"margin:16px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\">At </span><span style=\"margin:0px;padding:0px;\">Flatpay</span><span style=\"margin:0px;padding:0px;\">, how we work matters as much as what we achieve.</span></span></p><p style=\"margin:16px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">Happy Humans</span></span><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\"> – We bring energy to our work and create teams people enjoy being part of.</span></span></p><p style=\"margin:16px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">No Assholes</span></span><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\"> – We perform at a high level while treating colleagues and customers with respect.</span></span></p><p style=\"margin:16px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">It’s Our Business, Own It</span></span><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\"> – Everyone takes responsibility and manages their work like it’s their own business.</span></span></p><p style=\"margin:16px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">Start With No</span></span><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\"> – We challenge ideas, think commercially and focus on what truly creates value.</span></span></p><p style=\"margin:16px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">Sky-High Ambitions</span></span><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\"> – We set bold goals and expect people to keep raising the bar.</span></span></p><p style=\"margin:16px 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">The Best Argument Wins</span></span><span style=\"margin:0px;padding:0px;color:rgb(0,0,0);font-size:14px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\"> – Titles don’t decide outcomes. We debate openly to reach the best decisions.</span></span></p><br><strong><u>Background & <span style=\"background:rgba(0,0,0,0) none repeat scroll 0% 0%;color:rgb(0,0,0);display:inline;font-family:'WordVisi_MSFontService', Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-size:13.3333px;font-style:normal;font-weight:700;height:auto;line-height:16px;margin:0px;padding:0px;text-transform:none;width:auto;\">Requirements</span></u></strong><br><ul><li>Some experience working with technical products, hardware installations, customer support, or onboarding roles is an advantage but not required.</li><li>Experience in operations, logistics coordination, technical support, or customer facing roles is a plus.</li><li>Basic understanding of IT systems, payment terminals, or technical products is beneficial but not needed</li><li>Fluent in English</li></ul><br><p style=\"margin:auto 0px;padding:0px;font-weight:normal;font-style:normal;background-color:transparent;text-align:left;\"><span style=\"margin:0px;padding:0px;font-size:14px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\"><u>Hiring Process</u></span></span></p><ol style=\"list-style-type:decimal;margin-left:0px;\"><li style=\"margin-left:48px;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">Application Review</span></span><span style=\"margin:0px;padding:0px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\">– Our Talent Team reviews your CV to assess experience and potential fit.</span></span></li><li style=\"margin-left:48px;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">AI Screening –</span></span><span style=\"margin:0px;padding:0px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:normal;\"><span style=\"margin:0px;padding:0px;\">complete a short AI assisted assessment to show case your communication and sales potential (every assessment is listened to by a real person)</span></span></li><li style=\"margin-left:48px;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">Assessment Day</span></span><span style=\"margin:0px;padding:0px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\">–joinus at our White City office for an on-site assessment day to meet the team.</span></span></li><li style=\"margin-left:48px;font-size:14px;\"><span style=\"margin:0px;padding:0px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;font-weight:bold;\"><span style=\"margin:0px;padding:0px;\">Offer</span></span><span style=\"margin:0px;padding:0px;line-height:16px;font-family:Aptos, 'Aptos_EmbeddedFont', 'Aptos_MSFontService', sans-serif;\"><span style=\"margin:0px;padding:0px;\">– Successful candidates receive a fast-turnaround offer, with onboarding dates available monthly.</span></span></li></ol>"
    }
  ],
  "occupationCategory": "other",
  "recruitingCategory": "UK"
}