Vice President, Client Operations

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    "ExternalDescriptionStr": "<p><b>Vice President, Client Operations</b></p>\n<p>At BNY, our culture allows us to run our company better and enables employees’ growth and success.&nbsp;As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.</p>\n<p>Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.</p>\n<p>We’re seeking a future team member for the role of&nbsp;Vice President&nbsp;to&nbsp;join our&nbsp;Client Service team This role is located in&nbsp;Lake Mary.&nbsp;</p>\n<p><b>In this role, you’ll make an impact in the following ways:&nbsp;</b></p>\n<ul>\n <li>The Vice President, OPS Client Service plays a pivotal role in ensuring exceptional client service within the Client Operations &amp; Reporting function.&nbsp;</li>\n <li>This role is instrumental in aligning with BNY's strategic pillars by fostering operational excellence and enhancing client satisfaction.&nbsp;</li>\n <li>The position focuses on developing and implementing strategies to improve client interactions, streamline operations, and ensure compliance with industry standards and organizational principles.</li>\n <li>As an individual contributor, the Vice President, OPS Client Service leverages expertise in client operations to deliver high-quality service and support the business's growth objectives.</li>\n <li>Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes.</li>\n <li>Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes.&nbsp;</li>\n <li>Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills.&nbsp;</li>\n <li>Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement.&nbsp;</li>\n <li>Analyze client feedback and operational data to drive improvements and inform strategic decision-making.&nbsp;</li>\n</ul>\n<p><br><b>To be successful in this role, we’re seeking the following:&nbsp;</b></p>\n<ul>\n <li>Bachelor's degree in Business, Finance, or a related field. - Advanced degree or professional certification preferred.</li>\n <li>Typically 7-12 years of experience.&nbsp;</li>\n <li>Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions.&nbsp;</li>\n <li>Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams.&nbsp;</li>\n <li>Proficiency in client service operations and a thorough understanding of industry regulations and standards.</li>\n <li>Comfortable working in a high risk, high impact environment with strict controls and escalation protocols</li>\n</ul>\n<p><br>\n  At BNY, our culture speaks for itself, check out the latest BNY news at:</p>\n<p><a href=\"https://www.bny.com/corporate/global/en/about-us/newsroom.html\" target=\"_blank\" rel=\"nofollow\">BNY Newsroom</a></p>\n<p><a href=\"https://www.linkedin.com/company/bnyglobal/posts/?feedView=all\" target=\"_blank\" rel=\"nofollow\">BNY LinkedIn&nbsp;</a></p>\n<p>&nbsp;</p>\n<p>&nbsp;Here’s a few of our recent awards:&nbsp;</p>\n<ul>\n <li>America’s Most Innovative Companies, Fortune, 2025</li>\n <li>World’s Most Admired Companies, Fortune 2025</li>\n <li>“Most Just Companies”, Just Capital and CNBC, 2025</li>\n</ul>\n<p><span>Our Benefits and Rewards:</span></p>\n<p><span>BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.&nbsp;</span></p>\n<p><span>BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</span></p>",
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