Patient Services Representative (Cantonese)

{
  "content_hash": "5006fba27299202ebedd181841e516b5d1ba0b32aca90ba304049390b3facc14",
  "source_hash": "fc6fc446155d3fd5aa46ceaf126bdb5a3c410179f157a203a5fca12b54bc5c4d",
  "last_changed_at": "2026-05-29T07:02:53.472Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Oakland, CA",
    "city": "Oakland",
    "region": "CA",
    "country": "United States",
    "is_remote": false,
    "confidence": 0.9
  },
  "salary_max": 29.9,
  "salary_min": 28.64,
  "inferred_at": "2026-06-06T07:56:09.070Z",
  "launch_scope": {
    "reason": "english_us_canada",
    "included": true,
    "language": "en",
    "location": {
      "raw": "Oakland, CA",
      "city": "Oakland",
      "region": "CA",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.9
    },
    "countries": [
      "United States"
    ]
  },
  "remote_policy": null,
  "salary_period": "hour",
  "workplace_type": "on_site",
  "salary_currency": "USD"
}

{}

{
  "lists": [
    {
      "text": "Essential Job Functions",
      "content": "\n<li>Greets and registers patients.</li>\n<li>Follows up and carries out insurance verification and policy requirements, updates system information, verifies the financial status of patients, and provides fee information.</li>\n<li>Answers incoming phone calls. Responsible for responding to patient telephone calls for changing appointments and rescheduling patient appointments when a provider is out.</li>\n<li>Collects and posts payments as needed.</li>\n<li>Provides general information (e.g., client limits of insurance and payment responsibilities of the client for services) and assistance to all visitors in the waiting room.</li>\n<li>Schedules appointments as needed; maintains the appointment reminder notification system for patients needing to be scheduled for follow-up appointments.&nbsp;</li>\n<li>Rotates through various components (e.g., PEDS, Radiology/Allied Health, adults, lobby, and ARC).</li>\n<li>Process referrals for patients, explain procedures, and input the referral into the electronic health records system.</li>\n<li>Follow through with no-show patients per protocol.&nbsp;</li>\n<li>Provides patient information to the nursing staff for medication refills.</li>\n<li>Participates in the orientation and training of new staff.</li>\n<li>Reviews inbox daily and responds to tasks and PTAs in the electronic health records system.</li>\n<li>Provides backup for other support services functions as needed.&nbsp;</li>\n<li>Other duties that the supervisor might require.</li>\n"
    },
    {
      "text": "Minimum Qualifications",
      "content": "\n<li>High school diploma or GED required and two years’ work-related experience in a clinic setting; or equivalent combination of education and experience&nbsp;</li>\n<li data-section-id=\"16ji96h\" data-start=\"163\" data-end=\"221\"><strong data-start=\"165\" data-end=\"179\">Preferred:</strong> Ability to speak and write in <strong>Cantonese</strong></li>\n<li data-section-id=\"1rwu5mm\" data-start=\"222\" data-end=\"272\"><strong data-start=\"224\" data-end=\"233\">Plus:</strong> Ability to speak and write in <strong>Mandarin</strong></li>\n"
    },
    {
      "text": "Preferred Qualifications",
      "content": "\n<li>Commitment to working in the Asian community, to community health care with familiarity with community health clinics preferred.</li>\n"
    }
  ],
  "country": "US",
  "createdAt": 1705442686333,
  "updatedAt": null,
  "categories": {
    "team": "Medical",
    "location": "Oakland, CA",
    "commitment": "Full-time",
    "department": "Clinical & Program Services",
    "allLocations": [
      "Oakland, CA"
    ]
  },
  "salaryRange": {
    "max": 29.9,
    "min": 28.64,
    "currency": "USD",
    "interval": "per-hour-wage"
  },
  "workplaceType": "onsite"
}