EMS Software Trainer

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    "city": "Frankenmuth",
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    "country": "United States",
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    "heading": "EMS Software Trainer",
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    "description_html": "<p style=\"line-height:1.38;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Join Our Mission as an EMS Software Trainer at Ninth Brain!</b></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Aptos, sans-serif;\">Remote Opportunity – Michigan Residents Only</span></b><br><span style=\"font-family:Aptos, sans-serif;\">This is a fully remote position; however, candidates <b>must currently reside in Michigan</b> to be considered.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Aptos, sans-serif;\">Help shape how EMS professionals use technology every day.</span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">At Ninth Brain Suite, we build software that helps EMS agencies spend less time on administration and more time supporting their crews and communities. As an EMS Software Trainer, you’ll do more than deliver training—you’ll become a trusted partner to clients, helping them solve real operational challenges and get the most from the tools they use every day.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">We’re looking for someone who is curious, relationship-driven, and energized by helping others succeed. Someone who can confidently lead conversations, build trust, communicate complex ideas clearly, and create engaging learning experiences.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">In this role, you’ll lead onboarding and training initiatives, contribute to client communications and educational content, participate in industry conversations, attend conferences, and bring back insights that help shape both the client experience and our product.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">If you’re looking for a role where you can influence how clients learn, adopt, and succeed with software—not just follow a script—this is the opportunity for you.</span></span></span></p><div align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>What You’ll Do</b></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Deliver impactful training and client experiences</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Lead engaging virtual training sessions that build client confidence and product expertise</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Guide new clients through onboarding with a thoughtful, structured approach</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Present webinars that highlight key features and industry-relevant topics</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Build strong client relationships</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Develop deep understanding of client operations, goals, and challenges</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Act as a trusted advisor—anticipating needs and delivering solutions</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensure every interaction leaves clients feeling supported, empowered, and valued</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Leverage industry insight</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Use your EMS experience to connect with clients and communicate effectively</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Translate real-world workflows into meaningful software use cases</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Gather feedback from clients and advocate for improvements</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Collaborate and contribute internally</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Partner with internal teams to improve training processes and client experience</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Use tools like CRM and Jira to track progress, client engagement, and initiatives</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Create polished, engaging written content with a strong attention to tone, clarity, and storytelling—whether developing client communications, updating manuals, or explaining complex workflows</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain accurate training records and client documentation</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Represent Ninth Brain in the industry</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Travel to 1-4 healthcare  industry-specific conferences per year</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Engage with clients and prospects while representing the brand</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Build relationships with industry leaders, partners, and vendors</span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Ideal Candidate Traits</b></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Client-Centered Mindset</b> – You genuinely care about client success and go beyond answering questions—you build relationships and trust.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Engaging Communicator</b> – You’re confident presenting to groups, leading conversations, and adapting your approach based on your audience.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>EMS Industry Insider</b> – You understand the challenges, workflows, and language of EMS professionals and use that insight to guide your work.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Training Advocate</b> – You don’t just deliver information—you create experiences that help people learn, retain, and apply knowledge.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Proactive Problem Solver</b> – You take initiative, anticipate needs, and actively work to improve both training and the client experience.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Collaborative Partner</b> – You enjoy working across teams, sharing insights, and contributing to continuous improvement.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Strong Written Storyteller</b> – You can take complex workflows, technical concepts, and product changes and turn them into clear, engaging content. Whether writing client communications, training materials, release notes, or documentation, you know how to adapt your voice for the audience and make information easy to understand.</span></span></span><div align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>What We’re Looking For</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">5+ years of experience in Emergency Medical Services (required)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Leadership or administrative experience (e.g., Field Supervisor, Operations Manager, Educator) preferred</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong presentation, communication, and relationship-building skills</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Proven ability to manage multiple priorities in a fast-paced environment</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience in training, customer service, or client-facing roles (2+ years preferred)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to confidently engage with stakeholders at all organizational levels</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Proficiency with tools like PowerPoint, Excel, CRM systems, and task management software</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Exceptional written communication and creative writing skills with the ability to simplify complex topics</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Willingness to travel for conferences and industry events (1–4 per year)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Self-starter mindset with strong organizational and problem-solving skills in a remote environment</span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Bonus Skills (Not Required, But Nice to Have)</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience with software demonstrations or SaaS platforms</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Familiarity with CRM analytics and reporting</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience managing webinars or virtual learning environments</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Background in process improvement or training development</span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Tools & Platforms You’ll Use</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">CRM platforms</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Jira</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Zoom and virtual training tools</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Microsoft Office Suite (PowerPoint, Excel)</span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>What You’ll Get</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Competitive salary based on experience and skill level</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Medical, dental, and vision coverage</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">401(k) retirement plan with company matching</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Parental Leave</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Disability Insurance</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Group and Voluntary Life Insurance</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Monthly stipend to offset phone and internet services for working remotely</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Monday to Friday schedule (except when traveling for conferences)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Work from the comfort of your home office</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Stay connected with the team via phone, Zoom chat, and scheduled meetings</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Fun in-person company quarterly outings</span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><p style=\"line-height:1.38;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Ready to help first responders succeed with smarter tools?</b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Apply today and be part of a mission-driven team dedicated to supporting the EMS community through meaningful training and partnership.</span></span></span><br> </p><p><br />\nNinth Brain is a professional services firm that enables first responder organizations to focus on what’s important: less on paperwork and more on saving lives. Launched in 2001, Ninth Brain is a Michigan-based software company that has developed a suite of tools that provides a centralized solution to help organizations with maintaining their daily operations. These tools include tracking required credentials, providing a robust learning management system, creating forms/checklists, managing workforce scheduling, and much more.</p>",
    "description_text": "Join Our Mission as an EMS Software Trainer at Ninth Brain!\n Remote Opportunity – Michigan Residents Only\n This is a fully remote position; however, candidates must currently reside in Michigan to be considered.\n Help shape how EMS professionals use technology every day.\n At Ninth Brain Suite, we build software that helps EMS agencies spend less time on administration and more time supporting their crews and communities. As an EMS Software Trainer, you’ll do more than deliver training—you’ll become a trusted partner to clients, helping them solve real operational challenges and get the most from the tools they use every day.\n We’re looking for someone who is curious, relationship-driven, and energized by helping others succeed. Someone who can confidently lead conversations, build trust, communicate complex ideas clearly, and create engaging learning experiences.\n In this role, you’ll lead onboarding and training initiatives, contribute to client communications and educational content, participate in industry conversations, attend conferences, and bring back insights that help shape both the client experience and our product.\n If you’re looking for a role where you can influence how clients learn, adopt, and succeed with software—not just follow a script—this is the opportunity for you.\n What You’ll Do\n Deliver impactful training and client experiences Lead engaging virtual training sessions that build client confidence and product expertise\n Guide new clients through onboarding with a thoughtful, structured approach\n Present webinars that highlight key features and industry-relevant topics\n Build strong client relationships Develop deep understanding of client operations, goals, and challenges\n Act as a trusted advisor—anticipating needs and delivering solutions\n Ensure every interaction leaves clients feeling supported, empowered, and valued\n Leverage industry insight Use your EMS experience to connect with clients and communicate effectively\n Translate real-world workflows into meaningful software use cases\n Gather feedback from clients and advocate for improvements\n Collaborate and contribute internally Partner with internal teams to improve training processes and client experience\n Use tools like CRM and Jira to track progress, client engagement, and initiatives\n Create polished, engaging written content with a strong attention to tone, clarity, and storytelling—whether developing client communications, updating manuals, or explaining complex workflows\n Maintain accurate training records and client documentation\n Represent Ninth Brain in the industry Travel to 1-4 healthcare  industry-specific conferences per year\n Engage with clients and prospects while representing the brand\n Build relationships with industry leaders, partners, and vendors\n Ideal Candidate Traits\n Client-Centered Mindset – You genuinely care about client success and go beyond answering questions—you build relationships and trust.\n Engaging Communicator – You’re confident presenting to groups, leading conversations, and adapting your approach based on your audience.\n EMS Industry Insider – You understand the challenges, workflows, and language of EMS professionals and use that insight to guide your work.\n Training Advocate – You don’t just deliver information—you create experiences that help people learn, retain, and apply knowledge.\n Proactive Problem Solver – You take initiative, anticipate needs, and actively work to improve both training and the client experience.\n Collaborative Partner – You enjoy working across teams, sharing insights, and contributing to continuous improvement.\n Strong Written Storyteller – You can take complex workflows, technical concepts, and product changes and turn them into clear, engaging content. Whether writing client communications, training materials, release notes, or documentation, you know how to adapt your voice for the audience and make information easy to understand.\n What We’re Looking For 5+ years of experience in Emergency Medical Services (required)\n Leadership or administrative experience (e.g., Field Supervisor, Operations Manager, Educator) preferred\n Strong presentation, communication, and relationship-building skills\n Proven ability to manage multiple priorities in a fast-paced environment\n Experience in training, customer service, or client-facing roles (2+ years preferred)\n Ability to confidently engage with stakeholders at all organizational levels\n Proficiency with tools like PowerPoint, Excel, CRM systems, and task management software\n Exceptional written communication and creative writing skills with the ability to simplify complex topics\n Willingness to travel for conferences and industry events (1–4 per year)\n Self-starter mindset with strong organizational and problem-solving skills in a remote environment\n Bonus Skills (Not Required, But Nice to Have) Experience with software demonstrations or SaaS platforms\n Familiarity with CRM analytics and reporting\n Experience managing webinars or virtual learning environments\n Background in process improvement or training development\n Tools & Platforms You’ll Use CRM platforms\n Jira\n Zoom and virtual training tools\n Microsoft Office Suite (PowerPoint, Excel)\n What You’ll Get Competitive salary based on experience and skill level\n Medical, dental, and vision coverage\n 401(k) retirement plan with company matching\n Parental Leave\n Disability Insurance\n Group and Voluntary Life Insurance\n A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO\n Monthly stipend to offset phone and internet services for working remotely\n Monday to Friday schedule (except when traveling for conferences)\n Work from the comfort of your home office\n Stay connected with the team via phone, Zoom chat, and scheduled meetings\n Fun in-person company quarterly outings\n Ready to help first responders succeed with smarter tools?\n Apply today and be part of a mission-driven team dedicated to supporting the EMS community through meaningful training and partnership.\nNinth Brain is a professional services firm that enables first responder organizations to focus on what’s important: less on paperwork and more on saving lives. Launched in 2001, Ninth Brain is a Michigan-based software company that has developed a suite of tools that provides a centralized solution to help organizations with maintaining their daily operations. These tools include tracking required credentials, providing a robust learning management system, creating forms/checklists, managing workforce scheduling, and much more.",
    "jsonld_jobposting": {
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      },
      "datePosted": "2026-05-22",
      "description": "<p style=\"line-height:1.38;\"><span style=\"font-size:11pt;\"><span style=\"line-height:107%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Join Our Mission as an EMS Software Trainer at Ninth Brain!</b></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Aptos, sans-serif;\">Remote Opportunity – Michigan Residents Only</span></b><br><span style=\"font-family:Aptos, sans-serif;\">This is a fully remote position; however, candidates <b>must currently reside in Michigan</b> to be considered.</span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><b><span style=\"font-family:Aptos, sans-serif;\">Help shape how EMS professionals use technology every day.</span></b></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">At Ninth Brain Suite, we build software that helps EMS agencies spend less time on administration and more time supporting their crews and communities. As an EMS Software Trainer, you’ll do more than deliver training—you’ll become a trusted partner to clients, helping them solve real operational challenges and get the most from the tools they use every day.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">We’re looking for someone who is curious, relationship-driven, and energized by helping others succeed. Someone who can confidently lead conversations, build trust, communicate complex ideas clearly, and create engaging learning experiences.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"font-family:'Times New Roman', serif;\"><span style=\"font-family:Aptos, sans-serif;\">In this role, you’ll lead onboarding and training initiatives, contribute to client communications and educational content, participate in industry conversations, attend conferences, and bring back insights that help shape both the client experience and our product.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">If you’re looking for a role where you can influence how clients learn, adopt, and succeed with software—not just follow a script—this is the opportunity for you.</span></span></span></p><div align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>What You’ll Do</b></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Deliver impactful training and client experiences</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Lead engaging virtual training sessions that build client confidence and product expertise</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Guide new clients through onboarding with a thoughtful, structured approach</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Present webinars that highlight key features and industry-relevant topics</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Build strong client relationships</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Develop deep understanding of client operations, goals, and challenges</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Act as a trusted advisor—anticipating needs and delivering solutions</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ensure every interaction leaves clients feeling supported, empowered, and valued</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Leverage industry insight</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Use your EMS experience to connect with clients and communicate effectively</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Translate real-world workflows into meaningful software use cases</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Gather feedback from clients and advocate for improvements</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Collaborate and contribute internally</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Partner with internal teams to improve training processes and client experience</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Use tools like CRM and Jira to track progress, client engagement, and initiatives</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Create polished, engaging written content with a strong attention to tone, clarity, and storytelling—whether developing client communications, updating manuals, or explaining complex workflows</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Maintain accurate training records and client documentation</span></span></span></span></li></ul><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Represent Ninth Brain in the industry</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Travel to 1-4 healthcare  industry-specific conferences per year</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Engage with clients and prospects while representing the brand</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Build relationships with industry leaders, partners, and vendors</span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Ideal Candidate Traits</b></span></span></span><br><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Client-Centered Mindset</b> – You genuinely care about client success and go beyond answering questions—you build relationships and trust.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Engaging Communicator</b> – You’re confident presenting to groups, leading conversations, and adapting your approach based on your audience.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>EMS Industry Insider</b> – You understand the challenges, workflows, and language of EMS professionals and use that insight to guide your work.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Training Advocate</b> – You don’t just deliver information—you create experiences that help people learn, retain, and apply knowledge.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Proactive Problem Solver</b> – You take initiative, anticipate needs, and actively work to improve both training and the client experience.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Collaborative Partner</b> – You enjoy working across teams, sharing insights, and contributing to continuous improvement.</span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Strong Written Storyteller</b> – You can take complex workflows, technical concepts, and product changes and turn them into clear, engaging content. Whether writing client communications, training materials, release notes, or documentation, you know how to adapt your voice for the audience and make information easy to understand.</span></span></span><div align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>What We’re Looking For</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">5+ years of experience in Emergency Medical Services (required)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Leadership or administrative experience (e.g., Field Supervisor, Operations Manager, Educator) preferred</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Strong presentation, communication, and relationship-building skills</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Proven ability to manage multiple priorities in a fast-paced environment</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience in training, customer service, or client-facing roles (2+ years preferred)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Ability to confidently engage with stakeholders at all organizational levels</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Proficiency with tools like PowerPoint, Excel, CRM systems, and task management software</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Exceptional written communication and creative writing skills with the ability to simplify complex topics</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Willingness to travel for conferences and industry events (1–4 per year)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Self-starter mindset with strong organizational and problem-solving skills in a remote environment</span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Bonus Skills (Not Required, But Nice to Have)</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience with software demonstrations or SaaS platforms</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Familiarity with CRM analytics and reporting</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Experience managing webinars or virtual learning environments</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Background in process improvement or training development</span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Tools & Platforms You’ll Use</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">CRM platforms</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Jira</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Zoom and virtual training tools</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Microsoft Office Suite (PowerPoint, Excel)</span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>What You’ll Get</b></span></span></span><ul style=\"margin-bottom:11px;\"><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Competitive salary based on experience and skill level</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Medical, dental, and vision coverage</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">401(k) retirement plan with company matching</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Parental Leave</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Disability Insurance</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Group and Voluntary Life Insurance</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">A generous schedule of paid holidays, including your birthday, summer Friday program, and PTO</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Monthly stipend to offset phone and internet services for working remotely</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Monday to Friday schedule (except when traveling for conferences)</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Work from the comfort of your home office</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Stay connected with the team via phone, Zoom chat, and scheduled meetings</span></span></span></span></li><li style=\"margin-bottom:11px;\"><span style=\"font-size:12pt;\"><span><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Fun in-person company quarterly outings</span></span></span></span></li></ul><div align=\"center\" style=\"text-align:center;margin-bottom:11px;\"><hr align=\"center\" size=\"2\" width=\"100%\"></div><p style=\"line-height:1.38;\"><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\"><b>Ready to help first responders succeed with smarter tools?</b></span></span></span><br><span style=\"font-size:12pt;\"><span style=\"line-height:115%;\"><span style=\"font-family:Aptos, sans-serif;\">Apply today and be part of a mission-driven team dedicated to supporting the EMS community through meaningful training and partnership.</span></span></span><br> </p><p><br />\nNinth Brain is a professional services firm that enables first responder organizations to focus on what’s important: less on paperwork and more on saving lives. Launched in 2001, Ninth Brain is a Michigan-based software company that has developed a suite of tools that provides a centralized solution to help organizations with maintaining their daily operations. These tools include tracking required credentials, providing a robust learning management system, creating forms/checklists, managing workforce scheduling, and much more.</p>",
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