Head of Operations

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    "location": {
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      "postalCode": "N/A",
      "addressCountry": "Indonesia"
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    "datePosted": "2026-04-15",
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    "description": "<p><span style=\"color: rgb(232, 63, 75); font-size: 14pt; font-weight: 500\">WHAT IS ON OFFER</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Alfred H Knight has a high-profile opening for a Head of Operations to drive our multidisciplinary growth across Indonesia and the Philippines. Reporting directly to the President Director and  Group CO), this is a rare opportunity for a strategic leader to move away from the \"red tape\" of a massive matrix and into a position with genuine global influence.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">As an independent, family-owned business, we operate with a level of agility that our larger competitors simply cannot match. We don't believe in layers of unnecessary bureaucracy; we believe in empowering our leaders. For you, this means the autonomy to make real-time decisions, the resources to invest in your people, and a direct line to the heart of the business.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">This isn't a \"desk job\"—it’s a hands-on leadership role where you will have your finger on the pulse of our extensive network of sites, spanning across Sumatra, Kalimantan, Sulawesi, and beyond. You will be the champion for your Site Managers, driving operational excellence and maximizing huge commercial opportunities across our Metals, Minerals, Agriculture and Energy Services business streams.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">To be successful, you will be a visible leader who enjoys being close to the ground. Your day-to-day will involve:</span></p>\n<p><br></p>\n<ul>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Service Delivery &amp; Efficiency: Taking ultimate responsibility for the timely delivery of services, optimising workflows to ensure we meet strict client deadlines and industry-leading turnaround times without compromising on quality</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Hands-on Site Leadership: Acting as the champion for our Site Managers across Sumatra, Kalimantan, Sulawesi, and beyond, ensuring they have the resources and technical support to excel.</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Multidisciplinary Oversight: Driving operational standards across a diverse portfolio, including Metals &amp; Minerals, Agriculture  and Energy Services.</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Continuous Improvement: You won't just follow SOPs; you will identify operational gaps, drive technical improvements, and lead the implementation of new laboratory technologies.</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Strategic Growth: Working closely with the COO to maximize huge commercial opportunities in the region and ensuring our service quality remains \"best-in-class.\"</span></li>\n<li><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Technical Authority: Taking the lead on investigating complex technical discrepancies and safeguarding our reputation for professional analysis.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(232, 63, 75); font-size: 14pt; font-weight: 500\">ABOUT US</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">Alfred H Knight is a totally independent, family owned business spanning five generations. A global network of strategically placed offices and laboratories enable global trade by providing independent inspection, analysis and consultancy services to the metals and minerals, solid fuels and agriculture industries.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">We have honed and carefully crafted our reputation. Delivering knowledge and professionalism in all aspects of weighing, sampling and analysis. We thrive by continuing to re-invest in our facilities, technology and people. </span><a href=\"https://www.ahkgroup.com/about-ahk/\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-size: 10pt; font-weight: 300\">Click here to find out more about AHK.</span></a></p>\n<p><br></p>\n<p><span style=\"color: rgb(232, 63, 75); font-size: 14pt; font-weight: 500\">DO YOU HAVE WHAT IT TAKES?</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">To be successful at Alfred H Knight, you will need to display a 'best-in-class' mindset and the ability to act as the primary technical and operational authority for our regional business.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(232, 63, 75); font-size: 12pt; font-weight: 500\">REQUIRED KNOWLEDGE AND WORK EXPERIENCE </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 600\">Essential</span><br></p>\n<ul>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: bold\">TIC Industry Leadership</span><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">: Extensive experience as a Head of Operations or Senior Operations Manager within the Testing, Inspection, and Certification industry.</span></li>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: bold\">Operational Excellence</span><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">: Proven ability to introduce operational improvements and facilitate clear, high-level communication between regional sites and the Group COO.</span></li>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: bold\">Technical Authority</span><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">: A deep commitment to ISO 17020:2012 standards and the ability to investigate and resolve complex technical discrepancies or weight/quality concerns.</span></li>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: bold\">Strategic Growth</span><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">: A track record of identifying operational gaps and implementing solutions that enhance service quality and regional profitability.</span></li>\n</ul>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 600\">Required Competencies</span></p>\n<ul>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt\">C-Suite Influence</span><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">: Comfortable reporting directly to the COO and translating global group strategy into local operational success.</span></li>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt\">Dynamic People Leadership</span><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">: A natural mentor capable of leading and developing multidisciplinary teams across remote and diverse geographies.</span></li>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt\">Resilience &amp; Urgency</span><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">: A strong sense of urgency with the ability to manage high-pressure situations and strict global deadlines effectively.</span></li>\n</ul>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 600\">Required Work Experience</span></p>\n<ul>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">Experience working within an international matrix organisation, working across multiple countries, time zones and functions.</span></li>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">Proven background in resolving complex technical concerns identified by client services and identifying commercial opportunities.</span></li>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">Evidence-based decision-making through technical data and trend analysis.</span></li>\n</ul>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 600\">Required Qualifications</span></p>\n<ul>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">A Bachelor’s degree in a Science-related subject is highly preferred.</span></li>\n</ul>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 600\">Required Languages</span></p>\n<ul>\n<li><span style=\"color: rgb(89, 89, 89); font-size: 10pt; font-weight: 300\">Fluency in Bahasa Indonesia and English is essential.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(232, 63, 75); font-size: 14pt; font-weight: 500\">BENEFITS </span></p>\n<p><br></p>\n<p><span style=\"color: rgb(86, 89, 92); font-size: 10pt; font-weight: 300\">We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(91, 91, 91); font-size: 10pt; font-weight: 300\">Alfred H Knight is committed to creating a diverse &amp; inclusive environment and hence welcomes applications from all sections of the community.</span></p>",
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