Customer Service Representative

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    "requisitionDescription": "<div><div><p><strong>Job Function</strong> &ndash;&nbsp;</p><p>Performs intermediate duties and support related to branch operational activities and financial services. &nbsp;Processes new account and maintenance transactions, assists customers in their selection of various accounts and financial services, and cross-sells products and services. &nbsp;Promotes business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.</p><p><br></p><p><strong>Job Responsibilities</strong> &ndash;</p><p>Performs daily office responsibilities such as, account transactions, account maintenance, customer correspondence, balancing consistently, and completing delegated reports and projects as scheduled.&nbsp;</p><p>Handles various branch tasks daily, in addition to customer activity, such as, balancing and monitoring cash items, crediting holdover accounts, preparing statement of condition, ordering and preparing cash shipments.</p><p>Promotes good customer relations by consistently providing premier customer satisfaction; Has a developed rapport with the customer base.</p><p>Consistently meets or exceeds sales goals as set by banking center management for a commensurate level of CSR.</p><p>Initiates sales and is capable of effectively cross-selling bank products and services to customers, so that personal and bank goals are consistently met and/or exceeded.</p><p>Maintains a well-developed working knowledge of the complete line of products and services offered; takes responsibility to keep up to date and request assistance for further development needs.</p><p>Handles complex customer problems with professionalism.</p><p>Assists supervisor in establishing objectives and carrying out plans for the branch.</p><p>Ensures that own work is in compliance with all applicable laws, regulations, policies and guidelines.</p><p>All other duties as assigned.</p><p><br></p><p><strong>Education and Related Experience</strong> &ndash;&nbsp;</p><ul type=\"disc\"><li>2 + years sales experience required.</li><li>Prior CSR experience preferred.</li><li>High School diploma or equivalent required.</li></ul><p><br></p><p><strong>Skills and Abilities</strong> &ndash;</p><ul type=\"disc\"><li>Ability to perform basic math functions.&nbsp;</li><li>Ability to present a professional image.&nbsp;</li><li>Ability to properly read and write well enough to communicate in both oral and written form.</li><li>Ability to perform duties with minimal supervision.&nbsp;</li><li>Must take initiative and utilize sound judgment in decision making and higher level problem solving.&nbsp;</li><li>Must be able to work in a team environment.</li><li>Ability to interact well and in a positive manner with co-workers and management.</li><li>Must have the ability to demonstrate a sales initiative.</li></ul><p><br></p><p><strong>Working Conditions and/or Physical Requirements</strong> &ndash;</p><ul><li>Ability to work under stress and meet deadlines.</li><li>Ability to operate a keyboard if required performing the essential job functions.</li><li>Ability to read and interpret a document.</li><li>Ability to travel if required to perform the essential job functions.</li><li>Ability to lift/move/carry approximately 20 pounds if required to perform the essential job functions. &nbsp;If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department an &ldquo;undue hardship&rdquo; then the employee must be accommodated; hence, omitting lifting as a physical requirement.</li></ul><p><strong>Equal Opportunity Employer/Veterans/Disabled</strong></p></div></div>\n",
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