Phone Operator

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    "description_html": "<p><strong>Location:</strong> Cancer Institute</p><p><strong>Job Type:</strong> Full-Time, Monday-Friday 8a-4:30p</p><p><strong>Department:</strong> University Cancer Specialists</p><p><strong>Job Summary:</strong></p><p>We are seeking a compassionate and detail-oriented Phone Operator to manage high volumes of incoming calls in a medical setting. We're looking for a proactive, self-sufficient individual who takes initiative and thrives in a fast-paced environment without needing constant oversight. This role is essential in ensuring patients, families, and healthcare providers receive timely and accurate information. The ideal candidate will have excellent communication skills, a calm demeanor, and a strong understanding of medical office procedures.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer and triage incoming calls from patients, providers, and other healthcare professionals.</li><li>Schedule, confirm, and cancel patient appointments using electronic health record (EHR) systems.</li><li>Provide general information about the facility, services, and policies.</li><li>Route calls to appropriate departments or personnel, including urgent or emergency calls.</li><li>Take accurate messages and ensure timely follow-up.</li><li>Verify patient information and update records as needed.</li><li>Maintain confidentiality in accordance with HIPAA and organizational policies.</li><li>Assist with administrative tasks such as faxing, scanning, and data entry.</li></ul>",
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      "datePosted": "2026-06-18T13:59:51-05:00",
      "description": "<p>Description</p><p><strong>Location:</strong> Cancer Institute</p><p><strong>Job Type:</strong> Full-Time, Monday-Friday 8a-4:30p</p><p><strong>Department:</strong> University Cancer Specialists</p><p><strong>Job Summary:</strong></p><p>We are seeking a compassionate and detail-oriented Phone Operator to manage high volumes of incoming calls in a medical setting. We're looking for a proactive, self-sufficient individual who takes initiative and thrives in a fast-paced environment without needing constant oversight. This role is essential in ensuring patients, families, and healthcare providers receive timely and accurate information. The ideal candidate will have excellent communication skills, a calm demeanor, and a strong understanding of medical office procedures.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Answer and triage incoming calls from patients, providers, and other healthcare professionals.</li><li>Schedule, confirm, and cancel patient appointments using electronic health record (EHR) systems.</li><li>Provide general information about the facility, services, and policies.</li><li>Route calls to appropriate departments or personnel, including urgent or emergency calls.</li><li>Take accurate messages and ensure timely follow-up.</li><li>Verify patient information and update records as needed.</li><li>Maintain confidentiality in accordance with HIPAA and organizational policies.</li><li>Assist with administrative tasks such as faxing, scanning, and data entry.</li></ul><p>Requirements</p><p><strong>Qualifications:</strong></p><ul><li>High school diploma or equivalent; additional training in medical terminology or healthcare administration is a plus.</li><li>Previous experience in a healthcare or medical office setting preferred.</li><li>Proficient in using multi-line phone systems and EHR software (e.g., Epic, Cerner, Athena).</li><li>Strong communication, organizational, and multitasking skills.</li><li>Ability to remain calm and professional in high-pressure situations.</li><li>Knowledge of HIPAA regulations and patient privacy standards.</li></ul><p><strong>Working Conditions:</strong></p><ul><li>Fast-paced medical office or hospital environment.</li><li>May require long periods of sitting and headset use.</li></ul>",
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