Patient Service Specialist- Family Practice-Full Time

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    "ExternalDescriptionStr": "<p>Join Our Team as a Patient Service Specialist!</p><p>Position Details:</p><p>Full Time ( 40hrs/ benefits)</p><p>&nbsp;8:15am - 5:15pm</p><p>Monday through Friday</p><p>Payr ranges from $17.34-$23.96</p><p>&nbsp;</p><p><strong>Position Summary:&nbsp;</strong></p><p>The Patient Service Specialist provides direct, daily operational front office support in a manner consistent with Guthrie Medical Group’s Service Excellence Standards. &nbsp;The Patient Service Specialist will continually demonstrate Patient Centeredness, Teamwork, and Excellence in the daily performance of their duties. &nbsp;This position requires the ability to be self‐motivated, flexible, punctual, detail oriented, have good time management skills and have excellent communication skills.</p><p><strong>Education, License &amp; Cert:&nbsp;</strong></p><p>High School diploma/GED required. Graduation from a Medical Office Assistant school preferred.</p><p><strong>Experience:&nbsp;</strong></p><p>Demonstrated customer service commitment in a fast‐paced environment with a minimum of 1 year experience in a customer service related field preferred. Medical office experience and knowledge of medical terminology preferred. &nbsp;Must be comfortable with computers and learning new applications.</p><p><strong>Essential Functions:&nbsp;</strong></p><p>1. Responsible for greeting every patient in a courteous, professional, and timely manner every Time.</p><p>2. Responsible for answering telephones in a friendly and efficient manner in conjunction with Guthrie’s Telephone Standards. &nbsp;Screens telephone calls, takes messages and provides information.</p><p>3. Responsible for scheduling and maintaining all patient appointments electronically. Verifies patient information at time of scheduling and assigns B# / MRN to new patients. Responsible for editing appointment schedule at the direction of practice management.</p><p>4. Registers patient. &nbsp;Reviews, verifies and corrects patient demographic and insurance information along with scanning current insurance cards into the patient’s confidential medical record.</p><p>5. Verify eligibility for major insurance carriers including but not limited to New York and Pennsylvania Medical Assistance to ensure accurate billing. Complete various types of insurance forms, pre‐certifications and referrals.</p><p>6. Possess the ability to inform, quote, and collect copayments, insurance deductibles, deposits, or unpaid balances at the time of registration as per Guthrie Medical Group, P.C. ‘s policies and guidelines.</p><p>7. Responsible for daily cash‐out and balancing in accordance with the Patient Cash Control Policy.</p><p>8. Performs liaison duties between patients, physicians, hospital staff, organizational departments, etc., keeping the departments fully aware of all necessary information. &nbsp;Keeps patients informed of any delays.</p><p>9. Adheres to departmental and organizational policies and attends meetings/huddles as required.</p><p>10. Requires the ability to prioritize daily tasks simultaneously in a fast‐paced, ever changing work environment within a strong team structure.</p><p>11. Maintains strict confidentiality related to patient health information in accordance with HIPAA compliance.</p><p>12. Assists with and completes other projects or duties as assigned including participating in all quality initiatives established by the organization.</p><p><strong>Other Duties:&nbsp;</strong></p><p>1. Other duties as assigned.</p>",
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