NICE Platform Engineer (100% Remote)

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  "description": "<h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">About Us</span></span></h4><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">We are a global technology staffing and solutions firm connecting elite talent with industry-leading organizations worldwide. Our teams span North America, Europe, Asia-Pacific, and beyond — delivering senior-level professionals who drive real transformation across enterprise platforms, cloud infrastructure, CX technology, and digital operations. We believe in building long-term partnerships, not just placements.</span></span></p><p style=\"min-height: 1.7em;\"></p><h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Role Overview</span></span></h4><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">We are seeking a </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Senior NICE Platform Engineer</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> with 5+ years of hands-on experience to join our client's global contact center team. This is a senior-level, full-time remote engagement requiring deep technical expertise in NICE CXone and/or NICE Engage, strong architectural thinking, and the confidence to communicate directly with senior stakeholders at US-based Fortune 100 organizations.</span></span></p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">You will own platform design, configuration, optimization, and integration — while serving as a trusted technical advisor to business and operations leaders. If you have a track record of leading enterprise NICE implementations and thrive in high-accountability environments, we want to hear from you.<br></span></span></p><h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Key Responsibilities</span></span></h4><ul class=\"[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Architect, configure, and maintain NICE CXone / NICE inContact / NICE Engage platforms at an enterprise scale</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Lead end-to-end platform implementations, migrations, and major upgrades</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Design and optimize IVR flows, call routing strategies, ACD configurations, and omnichannel contact flows</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Integrate NICE platform with enterprise CRM and ticketing systems (e.g., Salesforce, ServiceNow, Microsoft Dynamics)</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Serve as a senior technical point of contact for US-based Fortune 100 client stakeholders</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Drive platform governance, security configurations, user provisioning, and access management</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Lead troubleshooting of critical incidents and platform outages with urgency and precision</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Develop architectural documentation, technical runbooks, SOPs, and integration specs</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Provide technical mentorship and guidance to junior engineers and platform administrators</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Collaborate with business stakeholders to translate complex requirements into scalable platform solutions</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Own reporting, analytics, and WFM/QM module configuration as needed</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Participate in change management, release planning, and Agile/ITIL delivery processes</span></span></p></li></ul>",
  "postal_code": null,
  "company_name": "Allshore Talent",
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  "published_at": "2026-05-27 23:22:06 UTC",
  "requirements": "<h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Required Skills</span></span></h4><ul class=\"[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">5+ years of hands-on experience with </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE CXone</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE inContact</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, or </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE Engage</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Proven experience architecting and leading enterprise-scale NICE platform implementations</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Deep expertise in </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">IVR/ACD design</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">CXone Studio</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, and omnichannel contact flow development</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong experience integrating NICE with enterprise CRM/ticketing systems via APIs and middleware</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Solid understanding of contact center telephony (SIP, PSTN, VoIP) at an enterprise level</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Demonstrated experience communicating with senior stakeholders and Fortune 100 clients</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Ability to lead cross-functional projects and technical teams</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong documentation and architectural design skills</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Excellent written and spoken English — executive-level communication required</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Preferred Skills</span></span></h4><ul class=\"[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience with </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE WFM</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Quality Management (QM)</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, or </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Interactions Analytics</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Knowledge of </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">REST APIs</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, webhooks, and middleware/integration platforms</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Exposure to cloud infrastructure (AWS, Azure) in a contact center context</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE CXone Certification</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience in ITIL or Agile delivery environments</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Background working with Fortune 500/100 enterprise clients</span></span></p></li></ul><p style=\"min-height: 1.7em;\"></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">⚠️ </span></span><em><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Due to the critical nature of this hire, we are unable to accommodate long notice periods (such as 30-day notices). If you are not immediately available or available within a short timeframe, please do not apply.</span></span></em></p>",
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    "en": {
      "title": "NICE Platform Engineer (100% Remote)",
      "highlight": null,
      "description": "<h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">About Us</span></span></h4><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">We are a global technology staffing and solutions firm connecting elite talent with industry-leading organizations worldwide. Our teams span North America, Europe, Asia-Pacific, and beyond — delivering senior-level professionals who drive real transformation across enterprise platforms, cloud infrastructure, CX technology, and digital operations. We believe in building long-term partnerships, not just placements.</span></span></p><p style=\"min-height: 1.7em;\"></p><h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Role Overview</span></span></h4><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">We are seeking a </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Senior NICE Platform Engineer</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\"> with 5+ years of hands-on experience to join our client's global contact center team. This is a senior-level, full-time remote engagement requiring deep technical expertise in NICE CXone and/or NICE Engage, strong architectural thinking, and the confidence to communicate directly with senior stakeholders at US-based Fortune 100 organizations.</span></span></p><p class=\"font-claude-response-body break-words whitespace-normal leading-[1.7]\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">You will own platform design, configuration, optimization, and integration — while serving as a trusted technical advisor to business and operations leaders. If you have a track record of leading enterprise NICE implementations and thrive in high-accountability environments, we want to hear from you.<br></span></span></p><h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Key Responsibilities</span></span></h4><ul class=\"[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Architect, configure, and maintain NICE CXone / NICE inContact / NICE Engage platforms at an enterprise scale</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Lead end-to-end platform implementations, migrations, and major upgrades</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Design and optimize IVR flows, call routing strategies, ACD configurations, and omnichannel contact flows</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Integrate NICE platform with enterprise CRM and ticketing systems (e.g., Salesforce, ServiceNow, Microsoft Dynamics)</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Serve as a senior technical point of contact for US-based Fortune 100 client stakeholders</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Drive platform governance, security configurations, user provisioning, and access management</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Lead troubleshooting of critical incidents and platform outages with urgency and precision</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Develop architectural documentation, technical runbooks, SOPs, and integration specs</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Provide technical mentorship and guidance to junior engineers and platform administrators</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Collaborate with business stakeholders to translate complex requirements into scalable platform solutions</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Own reporting, analytics, and WFM/QM module configuration as needed</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Participate in change management, release planning, and Agile/ITIL delivery processes</span></span></p></li></ul>",
      "requirements": "<h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Required Skills</span></span></h4><ul class=\"[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">5+ years of hands-on experience with </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE CXone</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE inContact</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, or </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE Engage</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Proven experience architecting and leading enterprise-scale NICE platform implementations</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Deep expertise in </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">IVR/ACD design</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">CXone Studio</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, and omnichannel contact flow development</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong experience integrating NICE with enterprise CRM/ticketing systems via APIs and middleware</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Solid understanding of contact center telephony (SIP, PSTN, VoIP) at an enterprise level</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Demonstrated experience communicating with senior stakeholders and Fortune 100 clients</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Ability to lead cross-functional projects and technical teams</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Strong documentation and architectural design skills</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Excellent written and spoken English — executive-level communication required</span></span></p><p style=\"min-height: 1.7em;\"></p></li></ul><h4 class=\"text-text-100 mt-2 -mb-1 text-base font-bold\"><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Preferred Skills</span></span></h4><ul class=\"[li_&]:mb-0 [li_&]:mt-1 [li_&]:gap-1 [&:not(:last-child)_ul]:pb-1 [&:not(:last-child)_ol]:pb-1 list-disc flex flex-col gap-1 pl-8 mb-3\"><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience with </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE WFM</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Quality Management (QM)</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, or </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Interactions Analytics</span></span></strong></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Knowledge of </span></span><strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">REST APIs</span></span></strong><span style=\"font-size:1.1em\"><span style=\"color:#121317\">, webhooks, and middleware/integration platforms</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Exposure to cloud infrastructure (AWS, Azure) in a contact center context</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">NICE CXone Certification</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Experience in ITIL or Agile delivery environments</span></span></p></li><li><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Background working with Fortune 500/100 enterprise clients</span></span></p></li></ul><p style=\"min-height: 1.7em;\"></p><p><span style=\"font-size:1.1em\"><span style=\"color:#121317\">⚠️ </span></span><em><span style=\"font-size:1.1em\"><span style=\"color:#121317\">Due to the critical nature of this hire, we are unable to accommodate long notice periods (such as 30-day notices). If you are not immediately available or available within a short timeframe, please do not apply.</span></span></em></p>",
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      "body": "1. Which NICE platform(s) have you personally architected, configured, or administered at an enterprise level? (select all that apply)\n",
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          "body": "1. Which NICE platform(s) have you personally architected, configured, or administered at an enterprise level? (select all that apply)\n"
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              "body": "NICE Uptivity"
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          "position": 6,
          "translations": {
            "en": {
              "body": "NICE Interactions Analytics"
            }
          }
        }
      ]
    },
    {
      "id": 4155541,
      "body": "2. Describe the most complex NICE CXone or NICE Engage implementation you have led. What was the scope, what did you personally own, and what was the business outcome?",
      "kind": "text",
      "options": {},
      "position": 2,
      "required": true,
      "translations": {
        "en": {
          "body": "2. Describe the most complex NICE CXone or NICE Engage implementation you have led. What was the scope, what did you personally own, and what was the business outcome?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4155542,
      "body": "3. Have you directly interfaced with senior stakeholders or technical teams at Fortune 500 or Fortune 100 companies as part of a NICE platform engagement?",
      "kind": "boolean",
      "options": {},
      "position": 3,
      "required": true,
      "translations": {
        "en": {
          "body": "3. Have you directly interfaced with senior stakeholders or technical teams at Fortune 500 or Fortune 100 companies as part of a NICE platform engagement?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4155543,
      "body": "4. Walk us through a critical NICE platform incident you personally led the resolution of. What was the impact, what steps did you take, and how did you communicate with stakeholders throughout?",
      "kind": "text",
      "options": {},
      "position": 4,
      "required": true,
      "translations": {
        "en": {
          "body": "4. Walk us through a critical NICE platform incident you personally led the resolution of. What was the impact, what steps did you take, and how did you communicate with stakeholders throughout?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4155544,
      "body": "5. Which of the following integration types have you personally built or owned within a NICE environment? (select all that apply)\n",
      "kind": "multi_choice",
      "options": {},
      "position": 5,
      "required": true,
      "translations": {
        "en": {
          "body": "5. Which of the following integration types have you personally built or owned within a NICE environment? (select all that apply)\n"
        }
      },
      "open_question_options": [
        {
          "id": 6389987,
          "body": "Salesforce CTI / Integration",
          "position": 0,
          "translations": {
            "en": {
              "body": "Salesforce CTI / Integration"
            }
          }
        },
        {
          "id": 6389988,
          "body": "ServiceNow Integration",
          "position": 1,
          "translations": {
            "en": {
              "body": "ServiceNow Integration"
            }
          }
        },
        {
          "id": 6389989,
          "body": "Microsoft Dynamics Integration",
          "position": 2,
          "translations": {
            "en": {
              "body": "Microsoft Dynamics Integration"
            }
          }
        },
        {
          "id": 6389990,
          "body": "REST API / Webhook Configuration",
          "position": 3,
          "translations": {
            "en": {
              "body": "REST API / Webhook Configuration"
            }
          }
        },
        {
          "id": 6389991,
          "body": "Middleware / iPaaS Integration (e.g., MuleSoft, Boomi)",
          "position": 4,
          "translations": {
            "en": {
              "body": "Middleware / iPaaS Integration (e.g., MuleSoft, Boomi)"
            }
          }
        },
        {
          "id": 6389992,
          "body": "Custom CXone Studio Scripting",
          "position": 5,
          "translations": {
            "en": {
              "body": "Custom CXone Studio Scripting"
            }
          }
        },
        {
          "id": 6389993,
          "body": "Custom CXone Studio Scripting",
          "position": 6,
          "translations": {
            "en": {
              "body": "Custom CXone Studio Scripting"
            }
          }
        },
        {
          "id": 6389994,
          "body": "SSO / Identity Provider Integration",
          "position": 7,
          "translations": {
            "en": {
              "body": "SSO / Identity Provider Integration"
            }
          }
        }
      ]
    },
    {
      "id": 4155545,
      "body": "6. What is your earliest available start date?",
      "kind": "string",
      "options": {},
      "position": 6,
      "required": true,
      "translations": {
        "en": {
          "body": "6. What is your earliest available start date?"
        }
      },
      "open_question_options": []
    },
    {
      "id": 4155546,
      "body": "7. What is your ideal compensation rate (USD/Hourly)?",
      "kind": "string",
      "options": {},
      "position": 7,
      "required": true,
      "translations": {
        "en": {
          "body": "7. What is your ideal compensation rate (USD/Hourly)?"
        }
      },
      "open_question_options": []
    }
  ],
  "experience_code": "mid_level",
  "careers_apply_url": "https://allshoretalent.recruitee.com/o/nice-platform-engineer-100-remote/c/new",
  "locations_question": "What is your location? (Choose by Country Only)",
  "max_hours_per_week": null,
  "min_hours_per_week": null,
  "options_salutation": "off",
  "sharing_description": "About UsWe are a global technology staffing and solutions firm connecting elite talent with industry-leading organizations worldwide. Our teams span North America, Europe, Asia-Pacific, and beyond — d",
  "employment_type_code": "fulltime_permanent",
  "options_cover_letter": "optional",
  "locations_question_type": "multiple_choice",
  "location_question_visible": true,
  "locations_question_required": false
}