IT Onsite Support Engineer

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    "datePosted": "2026-05-28T23:00:00.000Z",
    "description": "<h2>Overview</h2>\n<p>The Onsite Support Engineer is responsible for providing end user support, hands and feet support and working with business users & multiple stakeholders to ensure efficient support to business without impacting business. The role will require hands-on experience of support.</p>\n<h2>Responsibilities</h2>\n<ul>\n <li>Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management.</li>\n <li>Windows Client Administration.</li>\n <li>Build and install PCs, telephone systems, wireless networks, and peripheral devices (such as printers, scanners, mobile/smart phones) related to desktop infrastructure.</li>\n <li>Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.</li>\n <li>Identify, log and resolve technical problems with software applications or network systems.</li>\n <li>Identify potential changes and system improvements to present to technical teams for consideration and implementation.</li>\n <li>Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment.</li>\n <li>Where required, administer, and resolve issues with associated end-user workstation network software products.</li>\n <li>Receive and respond to incoming calls, messages, and/or work orders regarding desktop problems.</li>\n <li>Basic experience in supporting networks devices and servers in business environment.</li>\n <li>Ensure that work is carried out within agreed service levels.</li>\n <li>Explain and document technical issues in a clear way to technical teams, business stakeholders.</li>\n <li>Have proven track record of working with technologies from Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune etc.</li>\n <li>Proactive and passionate of EUC, with strong interpersonal skills and excellent time management skills</li>\n <li>Strong capabilities in Windows 10 / Windows 11 support, migration & Deployment.</li>\n <li>If necessary, liaise with third-party support and PC equipment vendors.</li>\n <li>Perform related duties consistent with the scope and intent of the position.</li>\n <li>Hands on Experience End to End Desktop/Laptop life cycle management.</li>\n <li>Experience and desire to work in a Global delivery environment.</li>\n <li>Communication and Analytical skills<strong> </strong></li>\n <li>Provide technical support to clients on-site, resolving hardware, software, and network issues.</li>\n <li>Install, configure, and maintain computer systems and related equipment.</li>\n <li>Diagnose and troubleshoot technical problems using analytical and problem-solving skills.</li>\n <li>Train and educate clients on how to use new technologies and software.</li>\n <li>Document technical issues and solutions for future reference.</li>\n <li>Maintain a positive and professional attitude while interacting with clients.</li>\n <li>Stay up to date with the latest technology trends and advancements.</li>\n</ul>\n<h2>Qualifications</h2>\n<ul>\n <li>Bachelor's degree in Computer Science, Information Technology, or a related field (may not be required in all cases).</li>\n <li>Minimum 3 years of experience up to 5 years of experience, in technical support, preferably in an onsite environment.</li>\n <li>Strong understanding of computer hardware, software, and networking concepts.</li>\n <li>Excellent communication and interpersonal skills to build rapport with clients.</li>\n <li>Ability to work independently and solve problems effectively.</li>\n <li>Excellent time management and organizational skills.</li>\n <li>Valid driver's license and willingness to travel to client sites (preferred).</li>\n <li>Experience with specific industry-related technologies.</li>\n <li>Certifications in relevant technical fields (CompTIA A+, Network+, etc.).</li>\n <li>Bilingual or multilingual skills (country specific local language skills-preferred).</li>\n</ul>\n<p><strong><u>Technical Experience</u></strong>:</p>\n<p> </p>\n<p>The Tech-bar/OSS support member should have strong <strong>technical knowledge and hands–on experience</strong> on below technologies:<strong> </strong></p>\n<ul>\n <li>Microsoft Client OS (Win 10, 11)</li>\n <li>Active Directory & it's services, DHCP, DNS</li>\n <li>Print and File share services</li>\n <li>Hardware Break-fix</li>\n <li>Patch Management</li>\n</ul>",
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