Senior Account Manager

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      "state": "New York"
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    "departmentLabel": "Sales",
    "employmentStatusLabel": "Full Time"
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    "location": {
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      "state": "New York",
      "postalCode": "10016",
      "addressCountry": "United States"
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    "datePosted": "2026-03-26",
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    "description": "<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">The Role</span></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">You will be joining the Account Management team and supporting Duco’s growing business on the sell and buy side. Reporting to the Head of Sales, Americas and working closely with the commercial organization, you will be responsible for the overall retention and growth of Duco’s Tier 2 customers in both the United States and Canada.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Primary Responsibilities: </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Growing the footprint and ACV of our customers by:</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Working with the most senior business stakeholders to align on business objectives and develop plans for growth and success</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">‘Walking the halls’ of your customers to identify additional areas of expansion and establish relationships with new stakeholders</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Developing and maintaining account growth and expansion plans</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Creating, nurturing and closing opportunities with existing and new business stakeholders</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Creating and managing upsell and cross-sell pipeline in Salesforce</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Completing RFIs and RFPs for existing customers and working closely with the solution engineering team on POCs and POVs. </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Partnering closely with Professional Services Commercial Lead during the pre-sales cycle to conduct client discovery, ensure solution viability and accurate estimation of implementation, resource requirements and costs. </span></li>\n</ul>\n</li>\n</ul>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Ensuring the retention and success of these strategic accounts by:</span>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Driving further adoption of Duco's products and services with existing users, as well as new groups across enterprise clients </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Owning the renewal of these accounts</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Establishing and maintaining solid relationships with the key/senior business stakeholders on the accounts</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Frequently conducting business reviews with key senior stakeholders to ensure ROI is being achieved and measured</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Being the voice of the customer within Duco. Working closely with Product leadership to drive the strategic roadmap</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Serving as the bridge between the client’s initial \"why\", Solution Consultant's \"what\" and the Professional Services team’s \"how.\"  </span><br></li>\n</ul>\n</li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">We are looking for someone with: </span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">7+ years’ experience in software sales/account management, in financial services technology</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">A track record of success in retaining and growing revenue in complex sell side organizations</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">An understanding of capital markets or post trade technology</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience with relationship management governance frameworks</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Awareness of relevant financial market regulations such as MIFID2 &amp; SFTR, EMIR, MAS, and Trade Reporting</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Experience with formal sales techniques such as MEDDPIC, Miller Heiman or SPIN advantageous</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Arial, sans-serif; font-size: 10pt; font-weight: bold\">Benefits:</span></p>\n<ul>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">An annual base salary between $140,000 and $180,000 based on experience and qualifications</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Competitive Commission plan with accelerators and uncapped earning potential</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Healthcare Insurance and all ancllaries with one fully-paid HDHP option</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">401(k) Retirement Plan with competitive company match, fully vested</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Unlimited annual holiday, because we trust our people to manage their own time off</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Enhanced family leave</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Employee Assistance Programme</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Commuter benefit</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">4 Volunteering days off</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Hybrid working policy (3 days per week in office)</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Personal learning and development opportunities </span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Referral bonus if we hire someone great who you’ve recommended to us</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Spot Rewards</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Employee of the Month and Employee of the Year awards</span></li>\n<li><span style=\"font-family: Arial, sans-serif; font-size: 10pt\">Six weeks work anywhere in the world</span></li>\n</ul>",
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