Team Manager II

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    "ExternalDescriptionStr": "<div style=\"font-style:normal;font-weight:400\">\n <p>💼 Ready to Lead Teams and Drive Operational Excellence?<br>\n  👥 Be the Leader Who Develops Talent and Delivers Results!<br>\n  Join Us as <strong>Team Manager II.</strong></p>\n <p><strong>What’s in it for you?</strong><br>\n  🔹 <strong>Lead with Impact:</strong> Supervise adjusters and staff while ensuring balanced workloads and strong team performance.<br>\n  🔹 <strong>Drive Quality &amp; Compliance:</strong> Review files, audits, reserves, and reports to ensure accuracy and adherence to service standards.<br>\n  🔹 <strong>Develop Talent:</strong> Recruit, train, and mentor team members while supporting ongoing growth and career development.<br>\n  🔹 <strong>Own Performance:</strong> Monitor production, billing, and financial metrics to optimize results and support business goals.</p>\n <p>At Crawford, every claim represents a person and a community we help restore. As a Team Manager I, your leadership, industry knowledge, and commitment to excellence will help drive quality outcomes while building a high-performing team.</p>\n <p>This is your chance to be part of the <strong>One Crawford family</strong>—where your leadership makes a real impact.</p>\n <p>✨ Ready to lead, coach, and make a difference? <strong>Apply today and help us restore lives!</strong></p>\n</div>\n<p>Under direction of the Managing Director, Service Center Manager, or Operations Manager, leads a unit in producing a product of superior quality for Crawford &amp; Company clients while meeting established production objectives and service standards.</p>",
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    "ExternalPostedStartDate": "2026-06-17T17:48:42+00:00",
    "ExternalQualificationsStr": "<ul>\n <li>High school diploma and at least two years college or an equivalent combination of education and experience.</li>\n <li>Previous experience as an Adjuster, Supervisor, Adjuster in Charge, Manager, or Team Manager. Previous supervisory experience desirable.</li>\n <li>Excellent verbal and written communication skills.</li>\n <li>Analytical ability.</li>\n <li>Good mathematical aptitude.</li>\n <li>Good organizational and interpersonal skills.</li>\n <li>Ability to effectively manage, supervise, and develop employees.</li>\n <li>Thorough knowledge of services being delivered by branch office.</li>\n <li>In-depth knowledge of insurance coverages, practices and negotiating skills.</li>\n <li>Familiarity with legal, medical and technical disciplines.</li>\n <li>Computer skills</li>\n <li>Must have or secure and maintain the appropriate license(s) as required by the state(s) at the adjuster/supervisory/management level. Must possess a valid driver's license. Must complete continuing education requirements as outlined by Crawford Educational Services. Additional courses may be required by jurisdiction for maintenance of license.</li>\n <li>A variable schedule including on-call may be required. Depending on case load you may be required to work beyond normal business hours when necessary. &nbsp;</li>\n <li>Travel may be required during/outside of normal business hours when necessary.</li>\n</ul>\n<p>#LI-CB3</p>",
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    "ExternalResponsibilitiesStr": "<ul>\n <li>Provides direction and supervision to adjusters and other staff.</li>\n <li>Assigns work ensuring balanced workload for employees in unit.</li>\n <li>Reviews all assignments seven days after creation or in accordance with service standards; continues to review CMS2 Diary at appropriate intervals.</li>\n <li>If applicable, reviews reserves at least every 30 days and revises as necessary.</li>\n <li>Reviews and corrects outgoing reports.</li>\n <li>Monitors production, reviews CMS2 billing dockets and monitors gains and losses on contract accounts.</li>\n <li>Recruits, hires and evaluates performance of personnel as authorized by Operations Manager or Service Center Manager.</li>\n <li>Trains and develops new employees.</li>\n <li>Completes file re-inspections and audits as requested</li>\n <li>Recommends candidates for cross-training and advanced training.</li>\n <li>Makes marketing and sales calls as necessary.</li>\n <li>Promotes a good public image of the Company.</li>\n <li>Maintains up-to-date knowledge of licensing and regulatory requirements of industry and ensure compliance of employees in unit.</li>\n <li>Encourages employees to pursue continuing education and monitors their completion of required courses; continues own personal development through continuing education and seminars.</li>\n <li>Maintain records such as sick leave, vacation, company car, expenses and budgets as necessary.</li>\n <li>Upholds the Crawford Code of Business Conduct at all times.</li>\n <li>Participates in special projects or performs duties in other areas as requested.</li>\n</ul>",
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