Learner Services Officer

{
  "content_hash": "fd3ed83545224c36f484f473de31aa2ce699cd0acce433091d4193ec7f04df77",
  "source_hash": "62e0464bef64ff4484c204c504bb70aa350a4abfb04b56c0ef9bc758d41a62bf",
  "last_changed_at": "2026-05-30T05:53:34.152Z",
  "active_status": "active"
}

{
  "language": "en",
  "location": {
    "raw": "Dublin, D08V04N, Ireland",
    "city": "Dublin",
    "region": null,
    "country": null,
    "is_remote": true,
    "confidence": 0.8
  },
  "salary_max": null,
  "salary_min": null,
  "inferred_at": "2026-06-06T09:42:04.707Z",
  "launch_scope": {
    "reason": "bamboohr_production_catalog",
    "included": true,
    "location": {
      "raw": "Dublin, D08V04N, Ireland",
      "city": "Dublin",
      "region": null,
      "country": null,
      "is_remote": true,
      "confidence": 0.8
    },
    "countries": []
  },
  "remote_policy": "remote",
  "salary_period": null,
  "workplace_type": "remote",
  "salary_currency": null
}

{}

{
  "list_job": {
    "id": "180",
    "isRemote": null,
    "location": {
      "city": "Dublin",
      "state": null
    },
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "province": null
    },
    "departmentId": "18613",
    "locationType": "0",
    "jobOpeningName": "Learner Services Officer",
    "departmentLabel": "Academic Administration",
    "employmentStatusLabel": "Full-Time / Permanent"
  },
  "detail_errors": [],
  "detail_job_opening": {
    "location": {
      "city": "Dublin",
      "state": null,
      "postalCode": "D08V04N",
      "addressCountry": "Ireland"
    },
    "datePosted": "2026-05-28",
    "atsLocation": {
      "city": null,
      "state": null,
      "country": null,
      "countryId": null
    },
    "description": "<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Job Title:  </span>          Learner Services Officer</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Reporting to: </span>    Academic Administration Manager - Examination</span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Location:</span>           Griffith College Dublin</span><br><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Job Type</span>:           Permanent, Full-Time</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; text-decoration: underline\"><span style=\"font-weight: bold\">Job Responsibilities:</span></span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Examinations</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Preparing exam timetables &amp; booking exam venues</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Contacting faculties &amp; lecturers re: submission of exam papers.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Formatting &amp; proofing of exam papers (grammar, spelling, instructions)</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Employing invigilators in accordance with College policy</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Scheduling exam boards</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Carrying out checking procedure to ensure number of results match number of attendance</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Preparing exam broadsheets &amp; conferment lists</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Taking minutes at exam boards</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Updating student results post exam board</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Releasing approved exam results to learners</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Managing change of result forms – post review &amp; exam boards</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Submitting results to validating bodies</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Creating reports – statistical analysis</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Registration</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assisting with the registration rollover post examinations boards</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Assisting with the processing of Learner Record Amendment Forms</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Dealing with queries from learners</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Graduation</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Agreeing graduation dates &amp; schedules</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Contacting graduands &amp; staff</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Liasing with robing &amp; photography companies</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Managing graduand &amp; guest attendance</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Managing content of graduation booklet</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Managing graduation ceremony</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Student Records</span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Posting of parchments</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Verification of awards</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Issuing of transcripts</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Updating social media accounts</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"text-decoration: underline\">About Griffith College</span></span><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Griffith College is a welcoming, ambitious and people-focused institution where the quality of the working environment is shaped as much by the people as by the purpose. Across our campuses in Dublin, Cork and Limerick, colleagues work in supportive teams where professionalism, mutual respect and collaboration are part of everyday life.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Founded in 1974, Griffith College is Ireland’s largest independent third-level institution, with a community of over 8,000 students across its campuses. The College delivers a broad range of undergraduate, postgraduate and professional programmes across disciplines including business, law, computing, journalism, design and pharmaceutical science.</span></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">What sets Griffith apart is not only its commitment to high-quality education, but the culture that underpins it. Staff regularly speak about the strength of the relationships they build here, the trust between colleagues, the willingness to support one another, and the opportunity to contribute to an organisation that has meaningful impact on students from Ireland and internationally, working alongside people who genuinely care about what they do and who they work with.</span><br></p>\n<p><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"text-decoration: underline\">Our Vision</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><br></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">‘To be recognised among the leading, innovative and socially enterprising of Ireland’s universities”</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><span style=\"text-decoration: underline\">Why work for Griffith College?</span></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\"><br></span></p>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Competitive salary package</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Access to the College’s pension scheme</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Access to healthcare plans for employees and their families</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Enhanced maternity leave pay</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Flexible working arrangements, including the ability to work from home in line with the College’s remote working policy</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Access to ongoing Continuing Professional Development (CPD) programmes, up to Doctorate level</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Subsidised College programmes to support career development and upskilling.</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Opportunities for staff mobility through Erasmus+ and other international mobility programmes</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Mental Health and Wellbeing supports available</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Free weekly yoga classes</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Access to onsite fitness equipment</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Availability of green space on campus, accessible to staff for sports and recreational activities</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><a href=\"https://www.citizensinformation.ie/en/travel-and-recreation/cycling/cycle-to-work-scheme/\" target=\"_blank\" rel=\"noopener noreferrer\">Cycle to Work scheme</a></span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Vibrant, multidisciplinary and multicultural learning environment</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Inclusive and diverse community</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Innovative and agile place to work</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Welcoming environment committed to both learner and staff development</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Staff discounts and offers from a wide range of retailers and service providers</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Preferential accommodation rates during the summer period for staff, and for friends and family of staff at <a href=\"https://eur02.safelinks.protection.outlook.com/?url=https%3A%2F%2Fwww.griffithrooms.ie%2F&amp;data=05%7C02%7Cvibhuti.desai%40griffith.ie%7Ce5e6de84ccbf451d420308de59e0970c%7Cbceba7fc937d449bbec8d1cf87b0c6c7%7C0%7C0%7C639047018317447993%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=5%2BZLxCwOCwyAGJeoP6VMwIc77aK1dkCH%2Bz7QPmRToOQ%3D&amp;reserved=0\" target=\"_blank\" rel=\"noopener noreferrer\"><span style=\"font-weight: bold\">Griffith Rooms</span></a></span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Year-round staff social and wellbeing events, including BBQs, coffee mornings, wellness talks, EDI events, and more</span></li>\n</ul>\n<ul>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Onsite subsidised restaurant</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Free parking facilities</span></li>\n<li><span style=\"font-family: Inter, sans-serif; font-size: 12pt\">Staff Social Club with regular events</span></li>\n</ul>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em><span style=\"color: gray\">This job description is not to be regarded as exclusive or exhaustive. It is intended as an outline of proposed areas of activity and will be amended in the light of the changing environment within the Faculty and the College.</span></em></span></p>\n<p><span style=\"font-family: Inter, sans-serif; font-size: 12pt\"><em><span style=\"color: gray\">Griffith College is an equal opportunities employer. Candidates must be eligible to work full-time for any employer in Ireland.</span></em></span></p>",
    "compensation": null,
    "departmentId": "18613",
    "locationType": "0",
    "seekPromoted": false,
    "jobCategoryId": null,
    "jobOpeningName": "Learner Services Officer",
    "departmentLabel": "Academic Administration",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Mid-level",
    "jobOpeningShareUrl": "https://griffith.bamboohr.com/careers/180",
    "employmentStatusLabel": "Full-Time / Permanent"
  }
}