VP, Delivery & Customer Success

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    "datePosted": "2025-12-14",
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    "description": "<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Dura Digital is a global technology services company on a mission to ignite AI-enabled transformation and realize our client’s AI-powered future, empowering them through our global delivery studios and services. We bring together world-class talent across AI, engineering, human-centered design, data, and product delivery to help organizations accelerate innovation and create meaningful business outcomes.</span></p>\n<p><br><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">The <span style=\"font-weight: bold\">VP, Delivery &amp; Customer Succes</span>s plays a critical leadership role in fulfilling this mission—ensuring that every engagement we deliver creates measurable value, exceptional customer experiences, and sustainable growth for our clients.</span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold\">Key Responsibilities </span></p>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold\">Strategic Delivery Leadership</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Own end-to-end delivery across all Dura Digital studios, ensuring our mission is reflected in every project we deliver.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Lead delivery strategy, standards, and governance to ensure world-class execution across AI, data, design, engineering, and product engagements.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Drive excellence across scope management, quality, timelines, financial performance, and client outcomes.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Ensure all teams deliver in alignment with Dura Digital’s values: curious, vocal, trusted, creative, available, respectful.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold\">Customer Satisfaction &amp; Client Success</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Serve as the senior point of escalation for key client relationships, ensuring delivery aligns with expectations and strategic goals.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Drive customer satisfaction across all engagements, ensuring clients feel empowered and supported through their AI-enabled transformation.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Conduct ongoing reviews, retrospectives, and feedback loops to continuously strengthen customer trust and long-term relationships.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold\">Financial &amp; Operational Accountability</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Own delivery financials, including project profitability, margin targets, utilization, forecasting, and resourcing.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Partner with Finance and Operations to maintain a healthy delivery pipeline, optimize team allocation, and drive sustainable growth.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Implement financial governance and risk controls that ensure engagements are delivered efficiently and profitably.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold\">Team Leadership &amp; Studio Enablement</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Lead and mentor delivery leaders across global studios (Engineering, Data &amp; AI, Human-Centered Design, Product).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Strengthen delivery capabilities, tools, and methodologies to continuously improve velocity, quality, and consistency.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Foster a collaborative, high-performing culture that supports innovation and excellence in AI-enabled delivery.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold\">Cross-Functional Collaboration</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Partner closely with Sales, Client Success, Marketing, Product, and studio leadership to align delivery operations with business strategy.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Support pre-sales and scoping to ensure engagements are grounded in realistic, achievable, and value-aligned delivery plans.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Translate lessons learned into delivery frameworks, processes, and reusable assets that strengthen our mission and value proposition.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold\">What You Bring</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">10+ years of experience delivering complex digital transformation, AI, data, engineering, or enterprise technology solutions.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">5+ years in a senior leadership role overseeing multi-disciplinary delivery organizations.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Strong understanding of modern delivery frameworks (Agile, DevOps, AI/ML lifecycle, product delivery).</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Proven ability to manage profitability, budgets, forecasts, and utilization across a portfolio of projects.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Exceptional communication, stakeholder management, negotiation, and conflict-resolution skills.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Experience leading remote, dual-shore, or global delivery teams.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">A genuine alignment with Dura Digital’s mission and values: you empower clients, elevate teams, and lead transformation with clarity and empathy.<br><br></span></li>\n</ul>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt; font-weight: bold\">Why join Dura Digital</span></p>\n<ul>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Lead the full delivery organization at a company dedicated to igniting AI-enabled transformation for organizations across North America and beyond.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Shape how modern AI-powered solutions are designed, delivered, and adopted.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Work alongside global studio teams pushing the boundaries of digital innovation in engineering, AI, data, UX, and product delivery.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Be part of a remote-first, collaborative international culture committed to quality, creativity, and meaningful client outcomes.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Competitive compensation, supportive leadership, and significant opportunity for impact and career growth.</span></li>\n<li><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Build on our amazing culture and would love for you to be part of it.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"font-family: arial, helvetica, sans-serif; font-size: 10pt\">Dura Digital is an equal opportunity employer. Employment decisions are based on merit and business needs, and not on the basis of race, color, religion, citizenship, marital status, age, national origin, ancestry, physical or mental disability, medical condition, sexual orientation, veteran status, family care status, sex, or any other basis protected by federal, state, or local law.</span></p>",
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