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Membership Lead

3c91e75d 73ba 47aa Bc2f 7df94d21f3ce 19000101 000001 · Montclair, NJ, US, Montclair, NJ · Deleted · $19–$22 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company3c91e75d 73ba 47aa Bc2f 7df94d21f3ce 19000101 000001
TitleMembership Lead
Normalized title-
Department / team-
LocationMontclair, NJ, United States
Work model-
Employment typeFull Time
Salary$19–$22 / hour
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-05-05 / 2026-05-31
Changed / last seen2026-06-05 / 2026-06-03

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Linked records

Company3c91e75d 73ba 47aa Bc2f 7df94d21f3ce 19000101 000001
Sourced0ea8f59-8ff5-4a3d-8482-7825c8457eac
ATS providerADP Workforce Now Recruiting

Description

To proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed. Behavioral Assessment Link POSITION SUMMARY: This role supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Under the leadership of the Membership Director, the Membership Services Lead is responsible for delivering excellent service to all members, guests, and program participants. They serve as a leader of the member service team and is responsible for providing excellence in leadership in the daily operation, while exemplifying the “Y” values of Caring, Honesty, Respect and Responsibility. OUR CULTURE: At the YMCA of Montclair, we strive to be the Employer of Choice , provide World-Class Service, and be the Charity of Choice . Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each and every day. We strive to be the preferred partner collaborating with others, identifying and meeting our community needs. ESSENTIAL FUNCTIONS: Exhibits superior knowledge of department SOP’s, takes responsibility for training staff in all aspects of their role, and ensures team has a clear understanding and vision. Provide a high level of customer service to current and potential members. Leads team to successfully participate/complete all required training courses and participate in all staff events Represents membership within the community at health fairs, events and with various entities. Champions retention initiatives, trains and leads to exceeding goals. Partner with the Membership Director to implement membership policies (SOP’s) and all systems that support branch membership, program, and marketing objectives. In collaboration with Membership Director, collaborate with Member campaign events to ensure full department engagement and support. Provides valuable and relevant feedback and offers solutions regarding gaps in service and/or member concerns. In collaboration with the Membership Director, Participates in monthly team focused meetings Is the Leader on duty in the absence of the Membership Director, this also includes leadership during opening, closing and weekend operation as well as following all EAP protocols. Work continually towards self-development to stay current on customer service, sales, and “Leader” procedures & practices. Specific duties as assigned include but are not limited to: daily monitoring of member communication, responses and tracking of changes to membership requests. Accurate and timely processing of all 3 rd part billing Organization of member inquires and tour tracking, sales and new member “onboarding” Attend required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants. Follow employee and volunteer screening requirements and use screening instruments to screen for abuse risk. Provide employees and volunteers with on-going supervision and training related to abuse risk. Provide employees and volunteers with regular feedback regarding their boundaries with consumers and require them to adhere to policies and procedures related to abuse risk. Respond quickly to policy and procedure violations using the Y’s disciplinary procedures and respond seriously and confidentially to reports of suspicious and inappropriate behaviors and follow mandated reporting requirements. Communicates to all employees and volunteers the Y’s commitment to protect our members from abuse. Report suspicious or inappropriate behaviors and policy violations and follow mandated abuse reporting procedures. Ensure members, volunteers and vendors are properly signed in and signed out, ensure only authorized employees, members, volunteers and vendors are allowed in the facility. LEADERSHIP COMPETENCIES: Relationships Quality Results Communication Collaboration Communication & Inclusion QUALIFICATIONS: High School diploma or equivalent; bachelor’s degree preferred. Two years’ leadership-management experience required. Two-five years of sales and customer service experience required. Proficient computer skills including Microsoft Office Suite Must have a CPR/AED and First Aid Certification OR get certified within 90 days of employment. Strong organizational, written and oral communication skills. Ability to work in a fast-paced environment. This is a non-traditional work-week position that requires early mornings, closing and weekends. WORK ENVIRONMENT & PHYSICAL DEMANDS: This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing, and visual acuity. The work is performed primarily indoors and may require occasional travel. He/she must be able to lift up to 30 lbs. COMPANY BENEFITS: Benefits include complimentary YMCA membership; accrued PTO; medical, vision, and dental health insurance; paid holidays; enrollment in the Y’s retirement program (must complete 1,000 hours within 2 years of service), with 12% of salary contributed by the Y; a 75% discount for SACC (before and aftercare), Early Learning Center, and Summer Camp programs at our Y facilities; and a rewarding career with opportunities for professional growth and advancement in a fun, engaging work environment. HOURLY PAY RATE: $19.13 – $22.00 WORK SCHEDULE: Weekdays: 4:45 AM – 1:00 PM Weekends: 12:00 PM – 6:30 PM

Full job record

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Org IDc9731c36-68e7-41f8-a0ee-d79ce9a076b8
Source IDd0ea8f59-8ff5-4a3d-8482-7825c8457eac
Board IDd0ea8f59-8ff5-4a3d-8482-7825c8457eac
Provideradp_workforcenow
Provider Job Key565866
TitleMembership Lead
Normalized Title—
Statusdeleted
Activeno
Location TextMontclair, NJ, US, Montclair, NJ
Department—
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Employment Typefull_time
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CountryUnited States
RegionNJ
CityMontclair
Salary Raw19.13 To 22 (USD) Hourly
Salary Min19.13
Salary Max22
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Salary Periodhour
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First Seen At2026-05-31 18:54:51Z
Last Seen At2026-06-03 09:41:08Z
Last Checked At2026-06-05 03:07:30Z
Last Changed At2026-06-05 03:07:30Z
Inactive At2026-06-05 03:07:30Z
Source Posted At2026-05-05 15:50:00Z
Source Updated At—
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Extensions
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    "requisitionDescription": "<div><div><div><div><div><div><div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:justify;' id=\"isPasted\"><span style=\"font-size: 12px; line-height: 115%; font-family: verdana, sans-serif;\">To proceed with your application for this position, please complete the Predictive Index Behavioral Assessment linked below. Ensure you finish the assessment for your application to be reviewed.</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:115%;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:justify;'><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><a href=\"https://assessment.predictiveindex.com/bo/5TQS/MembershipLead_Apr2026_155834#page0\" target=\"_blank\" rel=\"noopener noreferrer\"><strong><u>Behavioral Assessment Link</u></strong></a></span></p><p data-pasted=\"true\" style=\"text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>POSITION SUMMARY:</strong></span></p><p style=\"text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\">This role supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Under the leadership of the Membership Director, the Membership Services Lead is responsible for delivering excellent service to all members, guests, and program participants. They serve as a leader of the member service team and is responsible for providing excellence in leadership in the daily operation, while exemplifying the &ldquo;Y&rdquo; values of Caring, Honesty, Respect and Responsibility.&nbsp;</span></p><p style=\"text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>OUR CULTURE:&nbsp;</strong></span></p><p style=\"text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\">At the YMCA of Montclair, we strive to be the <strong>Employer of Choice</strong>, provide<strong>&nbsp;World-Class Service,</strong> and be the <strong>Charity of Choice</strong>. Our goal is to be a place where employees are empowered and excited to come to work. All staff ensure that members experience customer centric, individual attention each and every day. We strive to be the preferred partner collaborating with others, identifying and meeting our community needs.</span></p><p style=\"text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>ESSENTIAL FUNCTIONS:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Exhibits superior knowledge of department SOP&rsquo;s, takes responsibility for training staff in all aspects of their role, and ensures team has a clear understanding and vision.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Provide a high level of customer service to current and potential members.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Leads team to successfully participate/complete all required training courses and participate in all staff events</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Represents membership within the community at health fairs, events and with various entities.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Champions retention initiatives, trains and leads to exceeding goals.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Partner with the Membership Director to implement membership policies (SOP&rsquo;s) and all systems that support branch membership, program, and marketing objectives.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">In collaboration with Membership Director, collaborate with Member campaign events to ensure full department engagement and support.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Provides valuable and relevant feedback and offers solutions regarding gaps in service and/or member concerns.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">In collaboration with the Membership Director, Participates in monthly team focused meetings</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Is the Leader on duty in the absence of the Membership Director, this also includes leadership during opening, closing and weekend operation as well as following all EAP protocols.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Work continually towards self-development to stay current on customer service, sales, and &ldquo;Leader&rdquo; procedures &amp; practices.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Specific duties as assigned include but are not limited to: daily monitoring of member communication, responses and tracking of changes to membership requests.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Accurate and timely processing of all 3<sup>rd</sup> part billing</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Organization of member inquires and tour tracking, sales and new member &ldquo;onboarding&rdquo;</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Attend required Abuse Risk Management training and adhere to procedures related to managing high-risk activities and supervising members and participants.&nbsp;</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Follow employee and volunteer screening requirements and use screening instruments to screen for abuse risk. Provide employees and volunteers with on-going supervision and training related to abuse risk.&nbsp;</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Provide employees and volunteers with regular feedback regarding their boundaries with consumers and require them to adhere to policies and procedures related to abuse risk.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Respond quickly to policy and procedure violations using the Y&rsquo;s disciplinary procedures and respond seriously and confidentially to reports of suspicious and inappropriate behaviors and follow mandated reporting requirements.&nbsp;</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Communicates to all employees and volunteers the Y&rsquo;s commitment to protect our members from abuse.&nbsp;</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Report suspicious or inappropriate behaviors and policy violations and follow mandated abuse reporting procedures.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Ensure members, volunteers and vendors are properly signed in and signed out, ensure only authorized employees, members, volunteers and vendors are allowed in the facility.</li></ul><p style=\"text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>LEADERSHIP COMPETENCIES:&nbsp;</strong></span></p><ul style=\"list-style-type: disc;margin-left: 0in;\"><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Relationships</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Quality Results</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Communication</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Collaboration</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Communication &amp; Inclusion</li></ul><p style=\"text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>QUALIFICATIONS:&nbsp;</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">High School diploma or equivalent; bachelor&rsquo;s degree preferred.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Two years&rsquo; leadership-management experience required.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Two-five years of sales and customer service experience required.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Proficient computer skills including Microsoft Office Suite</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Must have a CPR/AED and First Aid Certification OR get certified within 90 days of employment.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Strong organizational, written and oral communication skills.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">Ability to work in a fast-paced environment.</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\">This is a non-traditional work-week position that requires early mornings, closing and weekends.</li></ul><p style=\"text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>WORK ENVIRONMENT &amp; PHYSICAL DEMANDS:</strong></span></p><p style=\"text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\">This work requires the following physical activities: climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting, finger dexterity, grasping, repetitive motions, talking, hearing, and visual acuity. The work is performed primarily indoors and may require occasional travel. He/she must be able to lift up to 30 lbs.</span></p><p style=\"text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>COMPANY BENEFITS:</strong></span></p><p style=\"text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\">Benefits include complimentary YMCA membership; accrued PTO; medical, vision, and dental health insurance; paid holidays; enrollment in the Y&rsquo;s retirement program (must complete 1,000 hours within 2 years of service), with 12% of salary contributed by the Y; a 75% discount for SACC (before and aftercare), Early Learning Center, and Summer Camp programs at our Y facilities; and a rewarding career with opportunities for professional growth and advancement in a fun, engaging work environment.</span></p><p style=\"text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>HOURLY PAY RATE:</strong>&nbsp;$19.13 &ndash; $22.00</span></p><p style=\"text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><strong>WORK SCHEDULE:</strong></span></p><ul style=\"list-style-type: disc;\"><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\"><strong>Weekdays:</strong> 4:45 AM &ndash; 1:00 PM&nbsp;</li><li style=\"font-family: verdana, sans-serif; font-size: 12px; text-align: justify; line-height: 1.5;\"><strong>Weekends:</strong> 12:00 PM &ndash; 6:30 PM</li></ul><p style=\"text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><br></span></p><p style=\"text-align: justify;\"><span style=\"font-family: verdana, sans-serif; font-size: 12px;\"><br></span></p><p><br></p></div></div></div></div></div></div></div></div></div>\n",
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    "requisitionTitle": "Membership Lead",
    "clientRequisitionID": "1789",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
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}
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