IT Support Specialist

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    "city": "Columbia",
    "region": "MO",
    "country": "United States",
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  "salary_period": "hour",
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{
  "json_ld": {
    "url": "https://careers-connection.icims.com/jobs/10155/it-support-specialist/job",
    "@type": "JobPosting",
    "title": "IT Support Specialist",
    "@context": "http://schema.org",
    "datePosted": "2024-06-18T08:20:55.116Z",
    "description": "<h2>Overview</h2>\n<h1>IT Support Specialist II</h1>\n<p><strong>Location:</strong> Columbia, MO (Onsite) (contract-to-hire)<strong>Job Type:</strong> Full-Time<strong>Compensation:</strong> $30-$33/hr</p>\n<h2>Position Summary</h2>\n<p>The IT Support Specialist II plays a key role within the Information Technology division, supporting multiple operating companies globally. This position is primarily responsible for decommissioning end-of-life computers, deploying new systems, and redeploying in-service machines using modern cloud-based management tools such as Microsoft Intune, Autopilot, and Mobile Device Management (MDM).</p>\n<p>The goal of this role is to ensure a seamless, efficient, and positive user experience during all hardware deployment and lifecycle processes while providing high-quality end-user support.</p>\n<p> </p>\n<h2>Responsibilities</h2>\n<h3>Hardware Lifecycle & Deployment</h3>\n<ul>\n <li><p>Track and maintain global PC hardware inventory.</p></li>\n <li><p>Scope, quote, and coordinate purchase orders for computer replacements in partnership with IT leadership and procurement teams.</p></li>\n <li><p>Coordinate repair of equipment under third-party maintenance agreements.</p></li>\n <li><p>Manage warranty claims, software license distribution, and end-of-life decommissioning processes.</p></li>\n <li><p>Configure and deploy computers via remote access into local datacenters as required.</p></li>\n <li><p>Perform data migrations using OneDrive Known Folder Redirect or manual methods when necessary.</p></li>\n <li><p>Manage post-deployment processes including secure data removal, hardware organization, and recycling.</p></li>\n <li><p>Register devices with Intune and Microsoft Defender using necessary scripts.</p></li>\n <li><p>Assist with Intune registration, Autopilot deployment profiles, and configuration management.</p></li>\n <li><p>Coordinate shipment and delivery of deployment equipment.</p></li>\n <li><p>Conduct occasional onsite visits to assess and properly decommission equipment.</p></li>\n</ul>\n<h3>User Account & Systems Administration</h3>\n<ul>\n <li><p>Manage user accounts, profiles, and policies across local and cloud-based systems (Azure Active Directory, Local AD, Conditional Access, Compliance Policies).</p></li>\n <li><p>Support Azure Host Pools, Azure Cloud Servers, Windows networks, and file servers.</p></li>\n <li><p>Assist with cloud application deployment and maintenance.</p></li>\n</ul>\n<h3>Help Desk & End-User Support</h3>\n<ul>\n <li><p>Monitor and resolve assigned Help Desk tickets.</p></li>\n <li><p>Provide technical support via ticketing system, email, chat, and phone.</p></li>\n <li><p>Investigate and diagnose technical issues, identify solutions, test, and implement resolutions.</p></li>\n <li><p>Install, configure, and maintain end-user workstations and peripheral equipment.</p></li>\n <li><p>Assist with software installations and upgrades using remote support tools.</p></li>\n <li><p>Maintain detailed documentation in the ticketing system and ensure accurate resolution tracking.</p></li>\n <li><p>Maintain strict confidentiality regarding user and system information.</p></li>\n</ul>\n<h3>Team & Operational Support</h3>\n<ul>\n <li><p>Assist with IT resource discovery and documentation across operating companies.</p></li>\n <li><p>Contribute to team discussions and process improvement initiatives.</p></li>\n <li><p>Perform additional duties as assigned.</p></li>\n</ul>\n<h2>Min</h2>\n<h2>Max</h2>\n<h2>Qualifications</h2>\n<h3>Education & Experience</h3>\n<ul>\n <li><p>Associate’s degree in a related field and 2–5 years of networking experience; equivalent work experience may substitute on a year-for-year basis.</p></li>\n <li><p>1–2 years of Help Desk experience required.</p></li>\n</ul>\n<h3>Technical Skills</h3>\n<ul>\n <li><p>Working knowledge of Microsoft Windows environments.</p></li>\n <li><p>Familiarity with Azure Active Directory and cloud-based management tools preferred.</p></li>\n <li><p>Basic knowledge of computer hardware components (hard drives, memory, power adapters, etc.).</p></li>\n <li><p>Experience with device deployment, configuration, and troubleshooting.</p></li>\n <li><p>Knowledge of network security systems and best practices.</p></li>\n <li><p>Experience with Android and iOS devices is a plus.</p></li>\n</ul>\n<h3>Core Competencies</h3>\n<ul>\n <li><p>Ability to communicate technical concepts to non-technical users.</p></li>\n <li><p>Strong organizational and time-management skills.</p></li>\n <li><p>Ability to multitask in a fast-paced environment with competing deadlines.</p></li>\n <li><p>Strong written and verbal communication skills.</p></li>\n <li><p>Ability to work independently and collaboratively within a team environment.</p></li>\n <li><p>Ability to read and interpret technical manuals and documentation.</p></li>\n</ul>\n<h2>Physical & Work Environment Requirements</h2>\n<ul>\n <li><p>Must be able to lift and/or move objects weighing 20–70 lbs.</p></li>\n <li><p>Regular use of computer, phone, and in-person communication.</p></li>\n <li><p>Frequent standing, walking, sitting, and manual dexterity tasks.</p></li>\n <li><p>Ability to manage multiple priorities under tight deadlines.</p></li>\n</ul>\n<p>Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process, communication with a live person, and a signed offer letter.</p>\n<p> </p>\n<p>Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.</p>\n<p> </p>",
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          "postalCode": "65202",
          "addressRegion": "MO",
          "streetAddress": "5601 Paris Rd",
          "addressCountry": "US",
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    "validThrough": "2027-06-18T08:20:55.116Z",
    "employmentType": "FULL_TIME",
    "responsibilities": "Hardware Lifecycle & Deployment\r\n- \r\nTrack and maintain global PC hardware inventory.\r\n\r\n- \r\nScope, quote, and coordinate purchase orders for computer replacements in partnership with IT leadership and procurement teams.\r\n\r\n- \r\nCoordinate repair of equipment under third-party maintenance agreements.\r\n\r\n- \r\nManage warranty claims, software license distribution, and end-of-life decommissioning processes.\r\n\r\n- \r\nConfigure and deploy computers via remote access into local datacenters as required.\r\n\r\n- \r\nPerform data migrations using OneDrive Known Folder Redirect or manual methods when necessary.\r\n\r\n- \r\nManage post-deployment processes including secure data removal, hardware organization, and recycling.\r\n\r\n- \r\nRegister devices with Intune and Microsoft Defender using necessary scripts.\r\n\r\n- \r\nAssist with Intune registration, Autopilot deployment profiles, and configuration management.\r\n\r\n- \r\nCoordinate shipment and delivery of deployment equipment.\r\n\r\n- \r\nConduct occasional onsite visits to assess and properly decommission equipment.\r\n\r\nUser Account & Systems Administration\r\n- \r\nManage user accounts, profiles, and policies across local and cloud-based systems (Azure Active Directory, Local AD, Conditional Access, Compliance Policies).\r\n\r\n- \r\nSupport Azure Host Pools, Azure Cloud Servers, Windows networks, and file servers.\r\n\r\n- \r\nAssist with cloud application deployment and maintenance.\r\n\r\nHelp Desk & End-User Support\r\n- \r\nMonitor and resolve assigned Help Desk tickets.\r\n\r\n- \r\nProvide technical support via ticketing system, email, chat, and phone.\r\n\r\n- \r\nInvestigate and diagnose technical issues, identify solutions, test, and implement resolutions.\r\n\r\n- \r\nInstall, configure, and maintain end-user workstations and peripheral equipment.\r\n\r\n- \r\nAssist with software installations and upgrades using remote support tools.\r\n\r\n- \r\nMaintain detailed documentation in the ticketing system and ensure accurate resolution tracking.\r\n\r\n- \r\nMaintain strict confidentiality regarding user and system information.\r\n\r\nTeam & Operational Support\r\n- \r\nAssist with IT resource discovery and documentation across operating companies.\r\n\r\n- \r\nContribute to team discussions and process improvement initiatives.\r\n\r\n- \r\nPerform additional duties as assigned.",
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      "name": "Connection",
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