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Technical Operations Manager, Fiber to the Premises

28aef87c 0536 4e1b 94d5 3797c0715a8c 19000101 000001 · Champaign, IL, US, Champaign, IL · Active · $65,000–$95,000 / year · ADP Workforce Now Recruiting

Job facts

FieldValue
Company28aef87c 0536 4e1b 94d5 3797c0715a8c 19000101 000001
TitleTechnical Operations Manager, Fiber to the Premises
Normalized title-
Department / team-
LocationChampaign, IL, United States
Work model-
Employment typeFull Time
Salary$65,000–$95,000 / year
Statusactive
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-02-13 / 2026-05-31
Changed / last seen2026-06-06 / 2026-06-06

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PageWhat it containsOpen
Company jobsActive postings from 28aef87c 0536 4e1b 94d5 3797c0715a8c 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Champaign.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company28aef87c 0536 4e1b 94d5 3797c0715a8c 19000101 000001
Sourcebd78a5e2-15f2-4af1-82d6-3744fdf755e9
ATS providerADP Workforce Now Recruiting

Description

Technical Operations Manager, FTTP Job Description: Pavlov Media is seeking a Technical Operations Manager, FTTP to champion the customer experience and ensure seamless service delivery within an assigned territory or region. This role will serve as the primary point of escalation and ownership for customers, managing technical, administrative, and field service functions to deliver exceptional outcomes, proactively assist our customers and increase retention. Duties/Responsibilities: Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions. Act as the primary advocate for customers, ensuring their needs are met and issues are resolved promptly. Own the end-to-end customer experience, including onboarding, service delivery, and ongoing support. Proactively identify opportunities to improve customer satisfaction and retention. Coordinate across and within teams (technical support, field services, account management) to ensure timely resolution of escalations. Monitor service performance and implement corrective actions when necessary. Provide regular updates and reporting to leadership on service status and improvement initiatives. Available to support team during some evenings, weekends, and occasional holidays Required Qualifications: Strong background in customer success, account management, or operations. Excellent communication and problem-solving skills. Ability to manage multiple priorities and work cross-functionally. Experience in telecom, networking, or technology services preferred but not required. Proven ability to build trust and maintain long-term customer relationships. Desired Qualifications: Familiarity with CRM systems, service platforms, and tools like Odoo or CDG Elements a plus. Technical aptitude in networking or fiber optics a plus. Strong understanding of customer success frameworks and lifecycle management Experience with data analysis tools (PowerBI, Tableau, etc.) Previous management experience preferred but not required Physical Requirements: The successful candidate will be able to perform the following with or without reasonable accommodation: Long periods of sitting Ability to lift 10 pounds Some travel required; 10% ability to travel via commercial air/driving Compensation & Benefits: The salary range for this position is: 65,000-95,000 Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate’s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions. Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees: 15 company paid holidays 3 weeks PTO Medical, Dental, Vision starting day one 401K with company match Health and Flexible Savings Account Life and AD&D, Spousal Life, Child Life Insurance Plans Educational and professional reimbursement Short- and long-term disability benefits Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation. ______________________________________

Full job record

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Org ID5a3e666c-db6f-43ad-b90a-805130cddcf8
Source IDbd78a5e2-15f2-4af1-82d6-3744fdf755e9
Board IDbd78a5e2-15f2-4af1-82d6-3744fdf755e9
Provideradp_workforcenow
Provider Job Key561000
TitleTechnical Operations Manager, Fiber to the Premises
Normalized Title—
Statusactive
Activeyes
Location TextChampaign, IL, US, Champaign, IL
Department—
Team—
Employment Typefull_time
Workplace Type—
Remote Policy—
CountryUnited States
RegionIL
CityChampaign
Salary Raw65000.00 To 95000.00 (USD) Annually
Salary Min65,000
Salary Max95,000
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First Seen At2026-05-31 18:53:18Z
Last Seen At2026-06-06 13:17:43Z
Last Checked At2026-06-06 13:17:43Z
Last Changed At2026-06-06 13:17:43Z
Inactive At—
Source Posted At2026-02-13 14:18:00Z
Source Updated At—
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Event Fields
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Extensions
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    "requisitionDescription": "<div><div><div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:center;' data-pasted=\"true\"><strong><span style='font-size:32px;line-height:116%;font-family:\"Calibri\",sans-serif;color:#682899;'>Technical Operations Manager, FTTP</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><strong><span style='font-family:\"Calibri\",sans-serif;color:black;'>Job Description:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:101%;font-size:16px;font-family:\"Aptos\",sans-serif;'><em><span style='font-size:15px;line-height:101%;font-family:\"Calibri\",sans-serif;color:black;'>Pavlov Media is seeking a <strong>Technical Operations Manager, FTTP</strong> to champion the customer experience and ensure seamless service delivery within an assigned territory or region. This role will serve as the primary point of escalation and ownership for customers, managing technical, administrative, and field service functions to deliver exceptional outcomes, proactively assist our customers and increase retention.</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:101%;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;line-height:101%;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Duties/Responsibilities:</span></strong><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><em><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.&nbsp;</span></em></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:120%;font-family:\"Calibri\",sans-serif;font-size:15px;'>Act as the primary advocate for customers, ensuring their needs are met and issues are resolved promptly.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:120%;font-family:\"Calibri\",sans-serif;font-size:15px;'>Own the end-to-end customer experience, including onboarding, service delivery, and ongoing support.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:120%;font-family:\"Calibri\",sans-serif;font-size:15px;'>Proactively identify opportunities to improve customer satisfaction and retention.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:120%;font-family:\"Calibri\",sans-serif;font-size:15px;'>Coordinate across and within teams (technical support, field services, account management) to ensure timely resolution of escalations.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:120%;font-family:\"Calibri\",sans-serif;font-size:15px;'>Monitor service performance and implement corrective actions when necessary.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:120%;font-family:\"Calibri\",sans-serif;font-size:15px;'>Provide regular updates and reporting to leadership on service status and improvement initiatives.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:120%;font-family:\"Calibri\",sans-serif;font-size:15px;'>Available to support team during some evenings, weekends, and occasional holidays</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Calibri\",sans-serif;color:black;'>Required Qualifications:&nbsp;</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:116%;font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Strong background in customer success, account management, or operations.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:116%;font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Excellent communication and problem-solving skills.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:116%;font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Ability to manage multiple priorities and work cross-functionally.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:116%;font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Experience in telecom, networking, or technology services preferred but not required.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Proven ability to build trust and maintain long-term customer relationships.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Calibri\",sans-serif;color:black;'>Desired Qualifications:</span></strong></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:116%;font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Familiarity with CRM systems, service platforms, and tools like Odoo or CDG Elements a plus.&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Technical aptitude in networking or fiber optics a plus.</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Strong understanding of customer success frameworks and lifecycle management</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Experience with data analysis tools (PowerBI, Tableau, etc.)</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Previous management experience preferred but not required</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Calibri\",sans-serif;color:black;'>Physical Requirements:&nbsp;</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><em><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>The successful candidate will be able to perform the following with or without reasonable accommodation:&nbsp;</span></em></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Long periods of sitting</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Ability to lift 10 pounds</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Some travel required; 10% ability to travel via commercial air/driving</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><br></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><strong><span style='font-family:\"Calibri\",sans-serif;color:black;'>Compensation &amp; Benefits:</span></strong></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>The salary range for this position is: 65,000-95,000</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><em><span style='font-size:13px;font-family:\"Calibri\",sans-serif;color:black;'>Actual base pay for this job will depend on the candidate&#39;s primary work location and other factors, such as relevant skills and experience. Pavlov Media is committed to complying with the Equal Pay Act and places a strong emphasis on internal equity when determining compensation. Final pay will be determined based on the candidate&rsquo;s skills, experience, and alignment with our internal equity standards, ensuring fairness and consistency across the organization. The salary banding for this role also allows room for growth, with opportunities for pay increases within the band based on performance and contributions. </span></em><span style=\"color:black;\"><br>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>Compensation is one part of the total rewards package at Pavlov Media. We also offer the following benefits to support the well-being of our employees:&nbsp;</span></p><div style='margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family:\"Aptos\",sans-serif;'><ul style=\"margin-bottom:0in;\"><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:116%;font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>15 company paid holidays</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:116%;font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>3 weeks PTO</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:116%;font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Medical, Dental, Vision starting day one</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:116%;font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>401K with company match&nbsp;</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:116%;font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Health and Flexible Savings Account</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:116%;font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Life and AD&amp;D, Spousal Life, Child Life Insurance Plans</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:116%;font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Educational and professional reimbursement</span></li><li style=\"margin-top:0in;margin-right:0in;margin-bottom:8.0pt;margin-left:0in;line-height:116%;font-size:16px;font-family: initial;\"><span style='line-height:116%;font-family:\"Calibri\",sans-serif;font-size:15px;color:black;'>Short- and long-term disability benefits&nbsp;</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;background:white;'><em><span style='font-size:13px;font-family:\"Calibri\",sans-serif;color:black;'>Pavlov Media is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application process, read more about requesting accommodation.</span></em></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:black;'>&nbsp;</span></p><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:0in;line-height:normal;font-size:16px;font-family:\"Aptos\",sans-serif;text-align:center;'><span style='font-size:15px;font-family:\"Calibri\",sans-serif;color:#747474;'>______________________________________</span></p></div></div></div>\n",
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