Customer Service Representative

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  "last_changed_at": "2026-06-01T10:20:46.912Z",
  "active_status": "active"
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{
  "language": "en",
  "location": {
    "raw": "New York City, NY, United States",
    "city": "New York City",
    "region": "NY",
    "country": "United States",
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    "confidence": 0.8
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  "inferred_at": "2026-06-06T19:47:25.567Z",
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    "language": "en",
    "location": {
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      "city": "New York City",
      "region": "NY",
      "country": "United States",
      "is_remote": false,
      "confidence": 0.8
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    "countries": [
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  "salary_currency": null
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{}

{
  "id": "3743990013318252",
  "ref": "https://api.smartrecruiters.com/v1/companies/cityofnewyork/postings/3743990013318252",
  "name": "Customer Service Representative",
  "uuid": "82f83553-cf24-45aa-b3a5-3d54793634a9",
  "detail": null,
  "company": {
    "name": "City of New York",
    "identifier": "CityOfNewYork"
  },
  "jobAdId": "b457dd42-8a21-49a1-971a-93335c347463",
  "function": {
    "id": "public_relations",
    "label": "Public Relations"
  },
  "industry": {
    "id": "government_administration",
    "label": "Government Administration"
  },
  "language": {
    "code": "en",
    "label": "English",
    "labelNative": "English (US)"
  },
  "location": {
    "city": "New York City",
    "hybrid": false,
    "region": "NY",
    "remote": false,
    "country": "us",
    "postalCode": "10004",
    "fullLocation": "New York City, NY, United States"
  },
  "refNumber": "777461",
  "department": {},
  "visibility": "PUBLIC",
  "customField": [
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      "fieldLabel": "Experience",
      "valueLabel": "Entry-Level"
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      "valueLabel": "NYC-ALL BOROS"
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    {
      "fieldId": "64caad3028572f6da8bed36e",
      "valueId": "866",
      "fieldLabel": "Agency",
      "valueLabel": "CONSUMER AND WORKER PROTECTION"
    },
    {
      "fieldId": "COUNTRY",
      "valueId": "us",
      "fieldLabel": "Country/Region",
      "valueLabel": "United States"
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      "valueId": "280d124b-b0a2-42d1-89ab-b998049e07dd",
      "fieldLabel": "Applicant Type",
      "valueLabel": "External (NYC Careers)"
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      "valueId": "061f0bf8-3267-44f9-a54a-36fd469e4df0",
      "fieldLabel": "Job Category",
      "valueLabel": "Constituent Services & Community Programs"
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      "valueId": "52dc4417-1fab-4b91-9e44-6e7195561c61",
      "fieldLabel": "Salary Band",
      "valueLabel": "$40,000 to $50,000"
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    {
      "fieldId": "64ac89c2906ddc0457946c5d",
      "valueId": "default",
      "fieldLabel": "Brands",
      "valueLabel": "City of New York"
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      "fieldLabel": "Target Openings",
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      "fieldLabel": "Job Level",
      "valueLabel": "02"
    },
    {
      "fieldId": "64cab16530a589569dc70410",
      "fieldLabel": "Public Service Loan Forgiveness",
      "valueLabel": "As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs.  For more information, please visit the U.S. Department of Education’s website at https://studentaid.gov/pslf/."
    },
    {
      "fieldId": "64caadcf28572f6da8bed371",
      "fieldLabel": "Division / Work Unit",
      "valueLabel": "Licensing Customer Service"
    },
    {
      "fieldId": "64caaff830a589569dc7040a",
      "fieldLabel": "Expire Date",
      "valueLabel": "2026-06-12"
    },
    {
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      "fieldLabel": "Title Code",
      "valueLabel": "10251"
    },
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      "fieldLabel": "Salary Min",
      "valueLabel": "$ 38,173.00"
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      "fieldLabel": "Business Title",
      "valueLabel": "Customer Service Representative"
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      "fieldLabel": "Salary Max",
      "valueLabel": "$ 45,149.00"
    },
    {
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      "fieldLabel": "Civil Service Title Description",
      "valueLabel": "CLERICAL ASSOCIATE"
    },
    {
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      "fieldLabel": "Posted On Date",
      "valueLabel": "2026-04-13"
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    {
      "fieldId": "64caada430a589569dc70407",
      "fieldLabel": "Work Location",
      "valueLabel": "42 Broadway, N.Y."
    },
    {
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      "fieldLabel": "Number of Position",
      "valueLabel": "1"
    },
    {
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      "fieldLabel": "Title Classification",
      "valueLabel": "Competitive-1"
    },
    {
      "fieldId": "64cab18528572f6da8bed37d",
      "fieldLabel": "55a Program",
      "valueLabel": "This position is also open to qualified persons with a disability who are eligible for the 55-a Program. Please indicate at the top of your resume and cover letter that you would like to be considered for the position through the 55-a Program."
    },
    {
      "fieldId": "64cab19c30a589569dc70411",
      "fieldLabel": "Residency Requirement",
      "valueLabel": "New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview."
    },
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      "fieldLabel": "Preferred Skills",
      "valueLabel": "-\tComputer literate (MS Word, Excel & Outlook)\n-\tDetail oriented\n-\tProfessional demeanor\n-\tStrong oral and communication skills\n-\tOrganized\n-\tSelf-motivated and\n-\tFluency in a language in addition to English a plus."
    }
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  "defaultJobAd": true,
  "releasedDate": "2026-05-27T11:29:02.591Z",
  "detail_errors": [],
  "experienceLevel": {
    "id": "entry_level",
    "label": "Entry Level"
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  "typeOfEmployment": {
    "id": "permanent",
    "label": "Full-time"
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}