Certified Optical Technician

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    "requisitionDescription": "<div><div><div><div><div><div><div><div><p id=\"isPasted\"><strong><span style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'><u>COMMUNITY HEALTH:</u></span></strong></p><p><span style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'>Community Health is a primary care network that provides nationally-recognized programs, a focus on wellness, dental, behavioral health and pediatric specialties, walk-in Express Care, a culture of community and quality health care that almost everyone, insured or uninsured, has come to depend on. As an equal opportunity employer, we offer a team-oriented, collaborative work environment for close to 400 employees at eight different locations in Rutland and southern Addison counties.&nbsp;</span></p><p><span style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'><br></span></p><p><span style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'><strong><u>ABOUT THE ROLE:</u></strong></span></p><p><span style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>The Certified Optical Technician plays a crucial role in supporting the optical team and delivering exceptional patient care. This position involves assisting with various tasks, including patient interaction, optical measurements, eyewear dispensing, and pre-exam testing. The Certified Ophthalmic Technician helps patients navigate frame and lens selection, provides education on eyewear options, and ensures a seamless experience from start to finish. With expertise in optical products and strong customer service skills, the ideal candidate will contribute to the overall success of the practice by ensuring patient satisfaction, accurate record-keeping, and efficient operations. This role requires certification and a passion for delivering high-quality, patient-centered care.</span><span style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'><br><strong>&nbsp; &nbsp; &nbsp;&nbsp;</strong></span></p><p><span style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'><strong><u>FUNCTIONS OF THE POSITION:&nbsp;</u></strong></span></p><ul><ol data-pasted=\"true\"><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'><strong>Patient Assistance &amp; Education:</strong><ul style=\"color: initial; font-size: initial; font-family: initial;\"><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Greet and assist patients in selecting appropriate eyewear based on prescription, style preferences, and budget.</li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Educate patients on different lens options, coatings, and frame materials to help them make informed decisions.</li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Provide guidance on proper eyewear care, maintenance, and cleaning.</li></ul></li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'><strong>Pre-Exam Testing &amp; Measurements:</strong><ul style=\"color: initial; font-size: initial; font-family: initial;\"><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Perform routine pre-examination tests, such as visual acuity, visual fields, pupil distance, GDx, refraction measurements, tonometry, and dilation.</li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Accurately record and document patient medical history, optical prescriptions, and test results.</li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Ensure patient data is properly entered into the system for seamless follow-up.</li></ul></li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'><strong>Eyewear Fitting &amp; Adjustment:</strong><ul style=\"color: initial; font-size: initial; font-family: initial;\"><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Assist with fitting, adjusting, and ensuring proper alignment of eyeglasses for comfort and functionality.</li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Make necessary adjustments to frames and lenses to achieve the best fit and appearance for each patient.</li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Teach patients how to use contact lenses.</li></ul></li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'><strong>Optical Product Knowledge &amp; Inventory Management:</strong><ul style=\"color: initial; font-size: initial; font-family: initial;\"><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Maintain up-to-date knowledge of optical products, including frames, lenses, and lens coatings.</li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Monitor inventory levels, track product usage, and help with ordering new stock as needed.</li></ul></li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'><strong>Administrative Support:</strong><ul style=\"color: initial; font-size: initial; font-family: initial;\"><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Assist with patient check-in/check-out procedures, including verifying insurance information and processing payments.</li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Schedule patient appointments and follow up with reminders for eyewear orders or follow-up visits.</li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Maintain accurate patient records, including orders for eyewear, adjustments, and prescription updates.</li></ul></li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'><strong>Customer Service &amp; Follow-Up:</strong><ul style=\"color: initial; font-size: initial; font-family: initial;\"><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Provide exceptional customer service by addressing patient concerns, answering questions, and ensuring satisfaction.</li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Follow up with patients regarding eyewear orders, delivery status, and any necessary adjustments after purchase</li></ul></li><li data-pasted=\"true\" style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'><strong>Compliance &amp; Safety:</strong><ul style=\"color: initial; font-size: initial; font-family: initial;\"><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Ensure all patient interactions and optical practices comply with healthcare regulations and company policies.</li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Maintain a clean and safe working environment, adhering to all health and safety standards in the optical setting.&nbsp;<br>&nbsp; &nbsp;&nbsp;</li></ul></li></ol></ul><p><span style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'><strong><u>OTHER DUTIES</u></strong></span></p><ul><li data-pasted=\"true\" style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Ensure that eyewear displays are organized and visually appealing to customers.</li><li style='color: rgb(0, 0, 0); font-size: 14px; font-family: \"trebuchet ms\", sans-serif;'>Other Duties as assigned</li></ul><p><span style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'><br></span></p><p><span style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'><strong><u>SKILLS REQUIRED FOR SUCCESS:</u></strong></span></p><ul><li style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'>Highschool Diploma</li><li style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'>Be Certified or willing to become certified in designated timeline upon hire</li><li style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'>1-2 years of experience in optical or healthcare setting&nbsp;</li></ul><p><span style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'><br></span></p><p><span style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'><strong>&nbsp; <u>HOW WE SUPPORT YOU:</u></strong></span></p><ul type=\"disc\"><li style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'>Work Life Balance</li><li style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'>Generous Time Off</li><li style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'>Medical, dental, and vision insurance.</li><li style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'>Health savings account option.</li><li style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'>Robust 403 (b) retirement savings plan, with employer match and 100% vesting schedule.</li><li style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'>Comprehensive Wellness Program.</li></ul><p><span style='font-family: \"trebuchet ms\", sans-serif; color: rgb(0, 0, 0); font-size: 14px;'>&nbsp;</span></p></div></div></div></div></div></div></div></div>\n",
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