Field Service Technician

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    "datePosted": "2026-06-03T04:00:00.000Z",
    "description": "<h2>Who We Are</h2>\n<p>Western Microsurgical specializes in the sale, service, maintenance and repair of Leica surgical microscopes, serving hospitals, surgery centers, and physicians in the specialties of ENT, Plastics, Ophthalmology and Neurosurgery.</p>\n<h2>Who You Are</h2>\n<p>Looking for an independent person who has experience in the service and repair of equipment.</p>\n<p> </p>\n<p>Diagnosis, service, repair, maintenance and installation of a variety of surgical microscopes following manufacturer guidelines while utilizing superior communication skills during service of end user’s equipment. Provide sales support for service contracts and new customer leads.</p>\n<h2>What You'll Do</h2>\n<ul>\n <li>\n  <ul>\n   <li>Responds independently to assigned customer service calls to diagnose, service, repair, maintain and/or install surgical microscopes.</li>\n   <li>Determines parts, supplies or tools needed to complete service calls.</li>\n   <li>Supplies excellent level of customer service using clear and concise communication skills.</li>\n   <li>Communicates any special problems to Sales team.</li>\n   <li>Ensures service commitments are met within outlined response time.</li>\n   <li>Coordinates delivery of new and evaluation equipment; set up and breakdown of the surgical microscopes.</li>\n   <li>Advises end user on the use and basic maintenance of equipment.</li>\n   <li>Timely completion of job data including service fulfillment forms, inventory, expense reports and equipment related items.</li>\n   <li>Management of inventory; ensuring proper parts are ordered and unused parts are returned.</li>\n  </ul>\n  <ul>\n   <li>Ensures proper vehicle maintenance guidelines and safe driving habits are followed.</li>\n   <li>Performs all other duties as assigned by management</li>\n  </ul></li>\n</ul>\n<h2>What You Bring</h2>\n<ul>\n <li>Highschool diploma or equivalent. Associates or bachelor’s degree preferred.</li>\n <li>Valid driver’s license with spotless driving record is required.</li>\n <li>Technical training in the areas of Surgical Equipment, preferred.</li>\n <li>Technical training in the areas of Autoclaves, Anesthesia, Monitors, Devices, Medical Gas and Surgical Equipment, preferred.</li>\n <li>Four (4) years’ experience as a Field Service Technician in medical environment, preferred.</li>\n <li>Knowledge and utilization of testing devices and tools required for the adjustment, calibration and repair of equipment.</li>\n <li>Strong customer service skills.</li>\n <li>Excellent organizational and problem-solving skills.</li>\n <li>Must be able up to lift 100lbs.</li>\n <li>Must have the ability to lift and load equipment into vehicle and unload at repair or installation site.</li>\n <li>Electrical, schematic reading, mechanical or carpentry skills, preferred.</li>\n <li>Must have reliable transportation needed to carry supplies and visit customer locations across assigned territory.</li>\n</ul>\n<h2>What We Offer</h2>\n<p><strong>Position Salary Pay :</strong></p>\n<p><strong>$80k/yearly</strong></p>\n<p><em>California</em> passed a Pay Transparency Law which requires Californiabased hiring to include a compensation range on each job posting<em>. </em>This compensation range is presented in good faith<em> for </em>candidates that are hired<em> in </em>these roles will be presented a salary within the range stated on the job posting<em>. </em></p>\n<ul>\n <li>Quarterly bonus eligibility</li>\n <li>Mileage reimbursement</li>\n <li>Health benefits</li>\n <li>401K plan </li>\n</ul>\n<p> </p>\n<p>#IND1</p>",
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