Sales and Operations Manager

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    "description": "<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>Sales &amp; Operations Manager – Med Spa</b></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>Position Overview</b></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">We are seeking a hands-on, results-driven Sales &amp; Operations Manager to take full ownership of sales performance and daily practice operations within our luxury medical spa. This role is ideal for a high-energy leader who thrives on building client relationships, closing sales, and ensuring the practice runs smoothly day to day. The Sales &amp; Operations Manager is both a top-performing individual contributor and a team leader, responsible for creating a culture of accountability, client excellence, and continuous growth.</span></span></span></p>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>Key Responsibilities</b></span></span></span></p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>Sales Ownership &amp; Revenue Growth</b></span></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Take an active role in driving sales: lead client consultations, close high-value treatment plans, and upsell memberships and retail products.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Own monthly and annual sales goals, consistently achieving and exceeding revenue targets.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Implement a structured sales process, including lead generation, pipeline management, and follow-up strategies.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Maximize CRM tools to track client opportunities, conversion rates, and retention metrics.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Build and maintain strong B2C client relationships and B2B partnerships with vendors, local businesses, and referral sources.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>Practice Operations &amp; Client Experience</b></span></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Oversee daily spa operations, ensuring seamless coordination between sales, front desk, and providers.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Manage staff scheduling, client flow, and front-of-house operations to deliver a luxury client experience.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Handle escalated client situations with professionalism and proactive solutions.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Ensure compliance with HIPAA, safety, and med spa protocols.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Oversee inventory, vendor management, and ordering to support both retail and service operations.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>Team Leadership &amp; Development</b></span></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Lead by example as the top sales performer while coaching team members to strengthen their consultative sales skills.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Provide daily mentorship, role-play training, and accountability check-ins for front desk and sales staff.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Set clear sales expectations and hold the team accountable for results.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Foster a culture of performance, teamwork, and client-first excellence.</span></span></span></li>\n</ul>\n\n<p style=\"text-align:justify;\"> </p>\n\n<p style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\"><b>Event Planning &amp; Growth Initiatives</b></span></span></span></p>\n\n<ul>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Plan and execute in-house events, VIP nights, and community activations to generate leads and drive revenue.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Partner with the marketing team to align promotions, digital campaigns, and seasonal offers with sales strategies.</span></span></span></li>\n\t<li style=\"text-align:justify;\"><span style=\"font-size:12px;\"><span style=\"font-family:Arial, Helvetica, sans-serif;\"><span style=\"line-height:normal;\">Act as a brand ambassador, representing the med spa at networking events and within the local community.</span></span></span></li>\n</ul>",
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