Enrollment Specialist

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    "description": "<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\"><strong>ABOUT THE COMPANY</strong></span></span></p>\n\n<p><span style=\"font-size:12px\"><span style=\"font-family:Arial,Helvetica,sans-serif\">Acumen, LLC. is one of the nation&#39;s leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.</span></span></p>\n\n<h1><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><u><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">ROLE AND ESSENTIAL FUNCTIONS</span></span></u></span></span></h1>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The Enrollment Specialist is responsible for processing incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy; as determined and/or directed by Acumen, the state or the contract and all updates of the contract. The Enrollment Specialist handles heavy internal and external inbound and outbound calls regarding new and existing client files.&nbsp; </span></span></span></span></p>\n\n<ul style=\"list-style-type:square\">\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Receives large number of calls (internal &amp; external) regarding new and existing enrollment files</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Places a large number of outbound follow-up calls to clients in order to update existing files or complete new enrollment files</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Interacts daily with program stake holders via phone and/or electronically</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Registers potential and existing customers using several data bases with high accuracy</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Receives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature. Includes following up with state individuals and families for possible resolution/s</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Manages, distributes and tracks program specific materials as needed and/or requested</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Maintains a complex filing system</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Works well independently with limited supervision</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Analyzes and resolves all customer inquiries </span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Uses strategic thinking to complete multiple tasks </span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Conducts thorough and accurate research</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Demonstrates a working knowledge of and abides by contract, state and Medicaid specifications</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Identify and share opportunities for process improvements and improved working conditions</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Willing to occasionally work other than typical work hours to meet high volume demands</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Performs other work related activities as assigned</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">ALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act</span></span></span></span></li>\n</ul>\n",
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Includes following up with state individuals and families for possible resolution/s\\n\\tManages, distributes and tracks program specific materials as needed and/or requested\\n\\tMaintains a complex filing system\\n\\tWorks well independently with limited supervision\\n\\tAnalyzes and resolves all customer inquiries \\n\\tUses strategic thinking to complete multiple tasks \\n\\tConducts thorough and accurate research\\n\\tDemonstrates a working knowledge of and abides by contract, state and Medicaid specifications\\n\\tIdentify and share opportunities for process improvements and improved working conditions\\n\\tWilling to occasionally work other than typical work hours to meet high volume demands\\n\\tPerforms other work related activities as assigned\\n\\tALL Acumen employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act\\n\\nQualificationsQUALIFICATIONS \\n\\nMINIMUM QUALIFICATIONS\\n\\n\\n\\tAt least two years of experience in customer service\\n\\tMust be able to effectively handle heavy inbound and outboard call volume\\n\\tAbility to communicate both orally and in writing in a professional manner\\n\\tAccuracy and the ability to handle responsibility with limited supervision\\n\\tHigh standard of integrity\\n\\tAbility to work well with numbers\\n\\tAbility to read and work accurately with formulas\\n\\tProficient with 10 key by touch\\n\\tDemonstrates excellent organizational skills, attention to detail, time management, task oriented, good interpersonal skills, patience, perseverance, and follow through skills\\n\\tAbility to handle conflict and difficult customers\\n\\tAbility to prioritize and handle multiple demands successful \\n\\tMust be able to plan for and meet multiple deadlines\\n\\tAbility to use all office equipment\\n\\tKnowledge of advanced computer skills to include Microsoft Word and Excel \\n\\tExperience working with dual monitors and multiple applications\\n\\n\\nPREFERRED QUALIFICATIONS\\n\\n\\n\\tHigh School diploma and some college courses, college degree\\n\\n\\nCOMMUNICATION SKILLS\\n\\n\\n\\tExcellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues\\n\\tAbility to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities\\n\\tAbility to maintain confidentiality\\n\\tAbility to speak in public, including trainings\\n\\tAbility to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully\\n\\n\\nRESPONSIBILITIES AS A TEAM MEMBER\\n\\n\\n\\tTakes personal responsibility for actions. 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To include resolving crisis situations and developing resolutions between parties\\n\\tWorks well with other team members and departments\\n\\tDemonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments\\n\\tRequests support from team with ample time to accommodate the support request in order to meet deadlines\\n\\tEnsures effectiveness in processes to achieve/seek best practice\\n\\n\\nEQUIPMENT NORMALLY USED\\n\\n\\n\\tTelephone and headset, computer, multiple screens, copier, scanning system, printer, postage machine, calculator, and fax machines\\n\\tMay use other office equipment as needed\\n\\n\\nPHYSICAL AND MENTAL DEMANDS\\n\\nThe demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.\\n\\n\\n\\tThe employee must be able to sit for extended periods of time entering data into multiple systems\\n\\tThe employee is regularly required to use their fingers, hands, arms, and eyes to input data and fold and/or cut paper\\n\\tThe employee may be required to answer the phone as well as respond to team members and internal customers\\n\\tThe employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment and a calculator requiring repetitive motion of the fingers, hands, arms, and eyes\\n\\tThe employee is frequently required to stand, walk, and talk for an hour or more\\n\\tVision ability is required to do the job, including close vision, color vision and the ability to adjust focus\\n\\tAbility to work under stressful conditions that may require handling multiple work assignments with specific deadlines\\n\\n\\nACUMEN IS AN EQUAL OPPORTUNITY EMPLOYER\\n\\nAcumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.\\n\\nNote: This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor.\\n\",\"responsibilities\":\"ABOUT THE COMPANY\\n\\nAcumen, LLC. is one of the nation&#39;s leading fiscal agents offering a portfolio of innovative financial management services backed by superior customer service. Our passion is to help people lead independent lives through exceptional participant-directed programs. Acumen is a great place to work. Our employees make a positive difference in our clients lives by what they do. Among many benefits to working here, we offer medical, dental and vision coverage, generous paid time off, and incentive bonuses to those who qualify.\\n\\nROLE AND ESSENTIAL FUNCTIONS\\n\\nThe Enrollment Specialist is responsible for processing incoming and outbound paperwork and electronic communication through manual data entry into several databases with high accuracy; as determined and/or directed by Acumen, the state or the contract and all updates of the contract. The Enrollment Specialist handles heavy internal and external inbound and outbound calls regarding new and existing client files.&nbsp; \\n\\n\\n\\tReceives large number of calls (internal &amp; external) regarding new and existing enrollment files\\n\\tPlaces a large number of outbound follow-up calls to clients in order to update existing files or complete new enrollment files\\n\\tInteracts daily with program stake holders via phone and/or electronically\\n\\tRegisters potential and existing customers using several data bases with high accuracy\\n\\tReceives, researches, sorts, files, retrieves forms, correspondence and documents of confidential and time-sensitive nature. 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This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the &quot;system&quot; if not warranted\\n\\tDemonstrates excellence in work standards, is tenacious in completing tasks\\n\\tAble to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties\\n\\tWorks well with other team members and departments\\n\\tDemonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments\\n\\tRequests support from team with ample time to accommodate the support request in order to meet deadlines\\n\\tEnsures effectiveness in processes to achieve/seek best practice\\n\\n\\nEQUIPMENT NORMALLY USED\\n\\n\\n\\tTelephone and headset, computer, multiple screens, copier, scanning system, printer, postage machine, calculator, and fax machines\\n\\tMay use other office equipment as needed\\n\\n\\nPHYSICAL AND MENTAL DEMANDS\\n\\nThe demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.\\n\\n\\n\\tThe employee must be able to sit for extended periods of time entering data into multiple systems\\n\\tThe employee is regularly required to use their fingers, hands, arms, and eyes to input data and fold and/or cut paper\\n\\tThe employee may be required to answer the phone as well as respond to team members and internal customers\\n\\tThe employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment and a calculator requiring repetitive motion of the fingers, hands, arms, and eyes\\n\\tThe employee is frequently required to stand, walk, and talk for an hour or more\\n\\tVision ability is required to do the job, including close vision, color vision and the ability to adjust focus\\n\\tAbility to work under stressful conditions that may require handling multiple work assignments with specific deadlines\\n\\n\\nACUMEN IS AN EQUAL OPPORTUNITY EMPLOYER\\n\\nAcumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.\\n\\nNote: This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor.\\n\",\"experienceRequirements\":\"QUALIFICATIONS \\n\\nMINIMUM QUALIFICATIONS\\n\\n\\n\\tAt least two years of experience in customer service\\n\\tMust be able to effectively handle heavy inbound and outboard call volume\\n\\tAbility to communicate both orally and in writing in a professional manner\\n\\tAccuracy and the ability to handle responsibility with limited supervision\\n\\tHigh standard of integrity\\n\\tAbility to work well with numbers\\n\\tAbility to read and work accurately with formulas\\n\\tProficient with 10 key by touch\\n\\tDemonstrates excellent organizational skills, attention to detail, time management, task oriented, good interpersonal skills, patience, perseverance, and follow through skills\\n\\tAbility to handle conflict and difficult customers\\n\\tAbility to prioritize and handle multiple demands successful \\n\\tMust be able to plan for and meet multiple deadlines\\n\\tAbility to use all office equipment\\n\\tKnowledge of advanced computer skills to include Microsoft Word and Excel \\n\\tExperience working with dual monitors and multiple applications\\n\\n\\nPREFERRED QUALIFICATIONS\\n\\n\\n\\tHigh School diploma and some college courses, college degree\\n\\n\\nCOMMUNICATION SKILLS\\n\\n\\n\\tExcellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues\\n\\tAbility to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities\\n\\tAbility to maintain confidentiality\\n\\tAbility to speak in public, including trainings\\n\\tAbility to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully\\n\\n\\nRESPONSIBILITIES AS A TEAM MEMBER\\n\\n\\n\\tTakes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the &quot;system&quot; if not warranted\\n\\tDemonstrates excellence in work standards, is tenacious in completing tasks\\n\\tAble to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties\\n\\tWorks well with other team members and departments\\n\\tDemonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments\\n\\tRequests support from team with ample time to accommodate the support request in order to meet deadlines\\n\\tEnsures effectiveness in processes to achieve/seek best practice\\n\\n\\nEQUIPMENT NORMALLY USED\\n\\n\\n\\tTelephone and headset, computer, multiple screens, copier, scanning system, printer, postage machine, calculator, and fax machines\\n\\tMay use other office equipment as needed\\n\\n\\nPHYSICAL AND MENTAL DEMANDS\\n\\nThe demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.\\n\\n\\n\\tThe employee must be able to sit for extended periods of time entering data into multiple systems\\n\\tThe employee is regularly required to use their fingers, hands, arms, and eyes to input data and fold and/or cut paper\\n\\tThe employee may be required to answer the phone as well as respond to team members and internal customers\\n\\tThe employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment and a calculator requiring repetitive motion of the fingers, hands, arms, and eyes\\n\\tThe employee is frequently required to stand, walk, and talk for an hour or more\\n\\tVision ability is required to do the job, including close vision, color vision and the ability to adjust focus\\n\\tAbility to work under stressful conditions that may require handling multiple work assignments with specific deadlines\\n\\n\\nACUMEN IS AN EQUAL OPPORTUNITY EMPLOYER\\n\\nAcumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.\\n\\nNote: This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor.\\n\",\"industry\":\"Admin - Clerical\",\"validThrough\":\"-0001-11-30\",\"workHours\":\"Days\",\"educationRequirements\":\"High School\"}",
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    "qualifications": "<p><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><strong><u><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">QUALIFICATIONS </span></span></u></strong></span></span></p>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">MINIMUM QUALIFICATIONS</span></span></strong></span></span></p>\n\n<ul style=\"list-style-type:square\">\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">At least two years of experience in customer service</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Must be able to effectively handle heavy inbound and outboard call volume</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to communicate both orally and in writing in a professional manner</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Accuracy and the ability to handle responsibility with limited supervision</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">High standard of integrity</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to work well with numbers</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to read and work accurately with formulas</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Proficient with 10 key by touch</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Demonstrates excellent organizational skills, attention to detail, time management, task oriented, good interpersonal skills, patience, perseverance, and follow through skills</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to handle conflict and difficult customers</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to prioritize and handle multiple demands successful </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Must be able to plan for and meet multiple deadlines</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to use all office equipment</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Knowledge of advanced computer skills to include Microsoft Word and Excel </span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Experience working with dual monitors and multiple applications</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">PREFERRED QUALIFICATIONS</span></span></strong></span></span></p>\n\n<ul style=\"list-style-type:square\">\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">High School diploma and some college courses, college degree</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong><u><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">COMMUNICATION SKILLS</span></span></u></strong></span></span></p>\n\n<ul style=\"list-style-type:square\">\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Excellent communication and relationship skills with all stakeholders, including clients, state entities, and colleagues</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to effectively and respectfully interact with client base that has varying levels of ability, educational backgrounds, authority, and ethnicities</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to maintain confidentiality</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to speak in public, including trainings</span></span></span></span></li>\n\t<li><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to communicate effectively with diverse internal and external customers to accomplish a task or reach an understanding diplomatically and respectfully</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><strong><u><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">RESPONSIBILITIES AS A TEAM MEMBER</span></span></u></strong></span></span></p>\n\n<ul style=\"list-style-type:square\">\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Takes personal responsibility for actions. This is demonstrated through owning problems, problem solving and not projecting problems or failures to others or the &quot;system&quot; if not warranted</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Demonstrates excellence in work standards, is tenacious in completing tasks</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Able to effectively problem solve and make decisions. To include resolving crisis situations and developing resolutions between parties</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Works well with other team members and departments</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Demonstrates the ability to interact and cooperate using respectful relations in order to efficiently accomplish mutual goals and assignments</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Requests support from team with ample time to accommodate the support request in order to meet deadlines</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ensures effectiveness in processes to achieve/seek best practice</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:10pt\"><span style=\"font-family:Calibri,sans-serif\"><strong><u><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">EQUIPMENT NORMALLY USED</span></span></u></strong></span></span></p>\n\n<ul style=\"list-style-type:square\">\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Telephone and headset, computer, multiple screens, copier, scanning system, printer, postage machine, calculator, and fax machines</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">May use other office equipment as needed</span></span></span></span></li>\n</ul>\n\n<p><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><strong><u><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">PHYSICAL AND MENTAL DEMANDS</span></span></u></strong></span></span></p>\n\n<p style=\"margin-left:7px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><em><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.</span></span></em></span></span></p>\n\n<ul style=\"list-style-type:square\">\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The employee must be able to sit for extended periods of time entering data into multiple systems</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The employee is regularly required to use their fingers, hands, arms, and eyes to input data and fold and/or cut paper</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The employee may be required to answer the phone as well as respond to team members and internal customers</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The employee is required to operate and maintain a variety of office equipment including a computer, copy machines, scanning and reading equipment and a calculator requiring repetitive motion of the fingers, hands, arms, and eyes</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">The employee is frequently required to stand, walk, and talk for an hour or more</span></span></span></span></li>\n\t<li><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Vision ability is required to do the job, including close vision, color vision and the ability to adjust focus</span></span></span></span></li>\n\t<li><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Ability to work under stressful conditions that may require handling multiple work assignments with specific deadlines</span></span></li>\n</ul>\n\n<h1><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><u><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">ACUMEN IS AN EQUAL OPPORTUNITY EMPLOYER</span></span></u></span></span></h1>\n\n<p style=\"margin-left:7px; margin-right:9px\"><span style=\"font-size:11pt\"><span style=\"font-family:Calibri,sans-serif\"><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Acumen is an Equal Employment Opportunity (EEO) employer. We embrace diversity in all its form. We provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.</span></span></span></span></p>\n\n<p><em><span style=\"font-size:9.0pt\"><span style=\"font-family:&quot;Arial&quot;,sans-serif\">Note: This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employees will be required to follow any other job-related instructions and to perform other job-related duties as requested by their supervisor.</span></span></em></p>\n",
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      "date": "2022-04-14T17:01:34.000Z",
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    "description": "ABOUT THE COMPANY\n\nAcumen, LLC. is one of the nation's leading fiscal agents offering a portfolio of innovative financial management services backed b...",
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