Bilingual Operations Associate (2026-2027)

Positions Report to: Director of Operations Start Date: July 2026 Hours: 8:00 am – 4:30 pm with some after hours responsibilities Compensation: $55,000 - $65,000 (EHTP also offers a comprehensive benefits package) FLSA Status : Non-exempt Who We Are East Harlem Scholars Academies are community-based Pre-K to 12 public charter schools operated by East Harlem Tutorial Program (EHTP). EHTP began in 1958 as a children's reading group and has since grown into a multi-site after-school program for traditional public school students and a network of public charter schools focused on significantly increasing the college graduation rate in East Harlem. At EHTP we also aim to serve as an agent of change and thoughtfully contribute to the national fight for racial equity. Through our organization-wide commitment to anti-racism work, we prepare our scholars to effect change, challenge the status quo, and thrive in the world around them. As staff members, we face our own racial identities and conscious and unconscious biases. With this in mind, all of our professional development, curriculum, organizational materials, and processes are designed with a goal of racial justice. We ground all of our work in racial equity, in our core values ( S ervice, C ourage, H umility, O riginality, L eadership, A chievement, and R eflection), and in our five guiding principles: 1) all children can and will succeed when provided a great education; 2) the best learning occurs when children engage in higher-order, critical thinking; 3) a nurturing and supportive environment supports students' love of learning and of themselves; 4) self-awareness promotes dynamic leadership and global understanding; 5) active community engagement richly enhances educational opportunities. These principles inform and are reflected in our current four key strategic priorities: to increase high-impact, high-quality academic curriculum, programming content, staff capacity, and coaching; to embrace and advance our use of technology; to deepen our embodiment of ethical and equitable radical humanity; and to efficiently operationalize teaching, learning, community, and care. For more information about Scholars Academies, please visit us at www.eastharlemscholars.org. About the Opportunity We are looking for an Operations Associate to be responsible for smoothly running our reception desk and supporting our Director of Operations with facilities, technology, and compliance needs. As a member of Scholars Academies, you will work with the operations team to ensure that the main office is a warm, welcoming, and informative place for staff, families, and visitors. The Operations Associate will play a vital role in ensuring that the school’s non-instructional operations run smoothly and efficiently, and support all office functions by providing prompt, courteous, and thorough service to callers, visitors, and staff. A successful Operations Associate will troubleshoot technology issues (photocopiers, desk phones, postage machine), efficiently manage supply ordering and inventory systems for our school office and staff, and serve as a resource for all school staff. Who You Are You hold yourself to the highest professional and ethical standards and model integrity in your work. You thrive in diverse communities and enjoy building strong, positive relationships with students, families, and colleagues. You are bilingual (fluent in reading, writing, and speaking both English and Spanish) You embrace both the excitement and the challenges that come with being part of a growing organization. You bring experience in customer service, human resources, or school operations, with a strong commitment to delivering excellent support. You are proficient with Google Workspace and Microsoft Office Suite and eager to expand your technical skills. You have a growth mindset—ready to learn new systems, take on new responsibilities, and continuously improve. What Success Looks Like Own the Main Office/Greeting Area of the School Create and maintain a warm, welcoming, and professional environment for families, students, staff, and guests. Uphold and enforce safety systems and protocols for visitors, early pick-ups, and late arrivals to ensure a secure school community. Ensure important community information is readily available in the main office. Manage the flow of the main office—greeting and assisting visitors, answering calls, and directing inquiries to the appropriate staff or location. Keep Accurate and Compliant Student Files Ensure all student files are complete, up to date, and compliant with school and regulatory requirements. Manage the creation of files upon enrollment and transfer of files upon exit of any student. Manage access to student records, ensuring that only authorized staff and family members can view them. Partner with the Data Team to confirm that all student and family information is accurately entered into PowerSchool at the time of enrollment ATS and PowerSchool Management Maintain accurate and up-to-date student demographic information in ATS and PowerSchool. Use ATS to manage student rosters, ensuring accuracy for testing, compliance, and reporting. Assign and track student MetroCards and bus stop information through ATS. Enter and report student attendance in PowerSchool with precision and timeliness. General Operational Support Provide support to the operations manager with additional ad hoc projects, including academic operations support (testing, etc.), classroom and duty coverage, and school safety support. Support the school leadership team with daily school-specific operational needs. Benefits Twenty annual, accrued paid time off days to use in addition to the school breaks and holidays Medical, dental, and vision insurance coverage (employee pays semi-monthly contribution) A 403(b) retirement savings plan with an employer-paid contribution after one year Life insurance, paid parental leave, short-term and long-term disability coverage Pre-tax commuter and transit plans Flexible spending health reimbursement accounts Longevity and referral bonuses for eligible employees based on years of service and successful referrals Eligibility for federal student loan forgiveness East Harlem relocation reimbursement Annual reimbursement for qualifying tuition or external professional development Please note that the above benefits are subject to change at any time. Hiring Process Application Phone Interview Practical Task to complete prior to In-Person Interview Reference check and verifying your degree(s) & work experience Decision Please note that the above process is subject to change based on hiring team needs. We will try our best to notify you ahead of time if the process is modified. Thank you for taking the time to submit your application.

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  "title": "Bilingual Operations Associate (2026-2027)",
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