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HomeCompaniesIbfhqy Fa Ocs Oraclecloud Com CX 1Help Desk Technician I

Help Desk Technician I

Ibfhqy Fa Ocs Oraclecloud Com CX 1 · Honolulu, HI, United States; Kamehameha Industrial Center, Honolulu, HI, US · On Site · Active · Oracle Recruiting Cloud / Fusion HCM

Job facts

FieldValue
CompanyIbfhqy Fa Ocs Oraclecloud Com CX 1
TitleHelp Desk Technician I
Normalized title-
Department / teamTechnology
LocationHonolulu, HI, United States
Work modelOn Site
Employment typeFull Time
Salary-
Statusactive
ATS providerOracle Recruiting Cloud / Fusion HCM
Posted / first seen2026-06-02 / 2026-06-03
Changed / last seen2026-06-17 / 2026-06-20

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City jobsActive postings in Honolulu.Open
Department jobsActive postings in Technology.Open
Work model jobsActive On Site postings.Open
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Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

CompanyIbfhqy Fa Ocs Oraclecloud Com CX 1
Sourcec58870d5-4db6-453a-8cad-1c63cd7927a3
ATS providerOracle Recruiting Cloud / Fusion HCM

Description

Description As a Help Desk Technician I, you will be a vital part of our IT support team, offering timely and effective assistance to internal users. Your primary focus will be to ensure the smooth operation of our systems and provide excellent customer service. This role is perfect for someone with a strong IT foundation and a passion for helping others. Responsibilities Provide first-level technical support to internal users via phone, email, and remote access tools. Troubleshoot and resolve common IT issues, such as software installation, network connectivity, and hardware malfunctions. Monitor system performance and identify potential issues or bottlenecks. Escalate complex issues to senior technicians or IT specialists as needed. Maintain accurate records of all support requests and resolutions. Assist in the implementation and testing of new software or system updates. Ensure data security and privacy by adhering to company policies and procedures. Collaborate with other IT teams to ensure seamless integration of services. Stay updated with the latest IT trends and best practices to enhance support capabilities. Qualifications A high school diploma or equivalent is required, with a preference for an associate's or bachelor's degree in a related field. 1-2 years of experience in a help desk or technical support role is preferred. Strong knowledge of computer hardware, software, and networking concepts. Excellent communication skills, both verbal and written, to effectively interact with users. Ability to work independently and manage multiple support requests simultaneously. Analytical skills to troubleshoot and diagnose technical issues efficiently. Familiarity with ticketing systems and documentation practices. Basic understanding of data security principles and best practices. Willingness to learn and adapt to new technologies and processes. A positive and customer-centric attitude is essential.

Full job record

Job ID698b85d9f48d2982592504aa51de30424ecaa602
Org ID6bc48727-4ddc-4f86-88c4-7f1f47ef1d57
Source IDc58870d5-4db6-453a-8cad-1c63cd7927a3
Board IDc58870d5-4db6-453a-8cad-1c63cd7927a3
Provideroracle_hcm
Provider Job Key260
TitleHelp Desk Technician I
Normalized Title
Statusactive
Activeyes
Location TextHonolulu, HI, United States; Kamehameha Industrial Center, Honolulu, HI, US
DepartmentTechnology
Team
Employment Typefull_time
Workplace Typeon_site
Remote Policy
CountryUnited States
RegionHI
CityHonolulu
Salary RawDescription As a Help Desk Technician I, you will be a vital part of our IT support team, offering timely and effective assistance to internal users. Your primary focus will be to ensure the smooth operation of our systems and provide excellent customer service. This role is perfect for someone with a strong IT foundation and a passion for helping others. Responsibilities Provide first-level technical support to internal users via phone, email, and remote access tools. Troubleshoot and resolve common IT issues, such as software installation, network connectivity, and hardware malfunctions. Monitor system performance and identify potential issues or bottlenecks. Escalate complex issues to senior technicians or IT specialists as needed. Maintain accurate records of all support requests and resolutions. Assist in the implementation and testing of new software or system updates. Ensure data security and privacy by adhering to company policies and procedures. Collaborate with other IT teams to ensure seamless integration of services. Stay updated with the latest IT trends and best practices to enhance support capabilities. Qualifications A high school diploma or equivalent is required, with a preference for an associate's or bachelor's degree in a related field. 1-2 years of experience in a help desk or technical support role is preferred. Strong knowledge of computer hardware, software, and networking concepts. Excellent communication skills, both verbal and written, to effectively interact with users. Ability to work independently and manage multiple support requests simultaneously. Analytical skills to troubleshoot and diagnose technical issues efficiently. Familiarity with ticketing systems and documentation practices. Basic understanding of data security principles and best practices. Willingness to learn and adapt to new technologies and processes. A positive and customer-centric attitude is essential.
Salary Min
Salary Max
Salary Currency
Salary Period
Source URLhttps://ibfhqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/260
Apply URLhttps://ibfhqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_1/job/260
First Seen At2026-06-03 11:46:04Z
Last Seen At2026-06-20 12:25:25Z
Last Checked At2026-06-20 12:25:25Z
Last Changed At2026-06-17 11:45:55Z
Inactive At
Source Posted At2026-06-02 21:15:07Z
Source Updated At
Raw Payload Uris3://job-postings-prod-raw-590183727216/raw/provider=oracle_hcm/board=ibfhqy.fa.ocs.oraclecloud.com|CX_1/date=2026-06-20/2026-06-20T12-25-07-350Z-2e0a87d6f95f135eb382250e61830237f1fa1a6bafa0d7b0675049fd97c8ec05.json
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