Home › Companies › 267cfc8f E6d3 499b 8a38 C6abe8ee3d82 19000101 000001 › IT CUSTOMER SERVICE SUPPORT SPECIALIST
IT CUSTOMER SERVICE SUPPORT SPECIALIST
267cfc8f E6d3 499b 8a38 C6abe8ee3d82 19000101 000001 · GOVT - VA NORFOLK, Norfolk, VA, US, Norfolk, VA · On Site · Active · $28,000–$38,000 / year · ADP Workforce Now Recruiting
Job facts
| Field | Value |
|---|---|
| Company | 267cfc8f E6d3 499b 8a38 C6abe8ee3d82 19000101 000001 |
| Title | IT CUSTOMER SERVICE SUPPORT SPECIALIST |
| Normalized title | - |
| Department / team | - |
| Location | GOVT - VA NORFOLK, VA, United States |
| Work model | On Site |
| Employment type | - |
| Salary | $28,000–$38,000 / year |
| Status | active |
| ATS provider | ADP Workforce Now Recruiting |
| Posted / first seen | 2024-04-17 / 2026-05-31 |
| Changed / last seen | 2026-06-06 / 2026-06-06 |
Related slices
| Page | What it contains | Open |
|---|---|---|
| Company jobs | Active postings from 267cfc8f E6d3 499b 8a38 C6abe8ee3d82 19000101 000001. | Open |
| Company breakdowns | Role, location, ATS, and work model facets for this company. | Open |
| ATS provider jobs | Active postings observed through ADP Workforce Now Recruiting. | Open |
| Provider filtered search | The same provider as a filtered job collection. | Open |
| City jobs | Active postings in GOVT - VA NORFOLK. | Open |
| Work model jobs | Active On Site postings. | Open |
| Lifecycle events | Open, update, close, and reopen events for this posting. | Open |
| Original posting | Canonical source or apply URL captured from the ATS. | Open |
Linked records
| Company | 267cfc8f E6d3 499b 8a38 C6abe8ee3d82 19000101 000001 |
| Source | 090d747f-2cb9-430d-b488-de543c834338 |
| ATS provider | ADP Workforce Now Recruiting |
Description
Note: Position requires local residence in the Norfolk, VA Area to be on-site.
Job Summary
VSolvit is seeking an IT Customer Support Specialist to provide installation, configuration, testing, and technical support services to the Department of Navy’s Commander, Operational Test and Evaluation Force (COMOPTEVFOR). A Secret Clearance is required to start work in this position.
As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company policies as outlined by the Employee Handbook, communicating regularly with assigned supervisors, and staying focused on the assigned tasks, and completing other tasks as assigned.
Responsibilities
Provides technical support to end users for computer, application, system, device, printer, access and hardware issues. Identifies, researches and resolves technical problems of moderate complexity. Responds to telephone, email and online ticket requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. May coordinate with other teams or departments to resolve user problems. Perform hardware and software installations, configurations and updates as needed. Conducts Windows imaging and cloning of laptops and computers. Applies Microsoft and other third-party security patches and updates to Windows 10 client workstations. Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls. Conducts new user check-ins and check-outs. Creates and modifies Microsoft Active Directory user accounts. Will Issue Gov reviewed IT Assets to OPTEVFOR personnel and receive back IT assets for receipt by a Gov/Mil OPTEVFOR member. Assists new users with completing check-in forms and accessing online training. Provides a monthly status report which contains the progress of work on assigned tasks and future work plans for the upcoming month. Other duties as assigned.
Basic Qualifications
If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered.
Must be a U.S. Citizen Minimum of 3 years’ experience with Customer Service Support. Experience with configuring and maintaining Windows 10/11 workstations. Experience with installing and supporting Microsoft Office 2019 or higher. Must have the proper and current cyber security qualifications to perform IT privileged administrative functions in accordance with the DoD Cyberspace Workforce Framework (DCWF) and the DoDM 8140.03, CYBERSPACE WORKFORCE QUALIFICATION AND MANAGEMENT PROGRAM. Must meet the applicable DCWF Work Role [411] Foundation Qualifications, Basic which include: Education: Associate degree or higher from an accredited college or university. When used to satisfy the foundational portion of qualification, the degree must be conferred within the past 5 years by an institution of higher education that is accredited by a nationally-recognized accreditor, unless continuous work in the relevant discipline can be demonstrated; OR Training: Offerings listed in DoD 8140 Training Repository ( https://dl.cyber.mil/cwmp/xls/DoD_8140_Cyberspace_Training_Repository.xlsx ); OR Personnel Certification: CompTIA A+, Network+, or Security+ Active Secret security clearance.
Other Job Info
While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision. The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment. During visits to areas of operations, may be exposed to extreme cold or hot weather conditions and occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
Company Summary
Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.
VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.
Full job record
| Job ID | 698589a01bbf93f05c3f03dbbb178140f26c0902 |
| Org ID | 0500b1b4-07f2-40ca-8421-79f31a4183d6 |
| Source ID | 090d747f-2cb9-430d-b488-de543c834338 |
| Board ID | 090d747f-2cb9-430d-b488-de543c834338 |
| Provider | adp_workforcenow |
| Provider Job Key | 518241 |
| Title | IT CUSTOMER SERVICE SUPPORT SPECIALIST |
| Normalized Title | — |
| Status | active |
| Active | yes |
| Location Text | GOVT - VA NORFOLK, Norfolk, VA, US, Norfolk, VA |
| Department | — |
| Team | — |
| Employment Type | — |
| Workplace Type | on_site |
| Remote Policy | — |
| Country | United States |
| Region | VA |
| City | GOVT - VA NORFOLK |
| Salary Raw | 28000.00 To 38000.00 (USD) Annually |
| Salary Min | 28,000 |
| Salary Max | 38,000 |
| Salary Currency | USD |
| Salary Period | year |
| Source URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=267cfc8f-e6d3-499b-8a38-c6abe8ee3d82&ccId=19000101_000001&lang=en_US&type=JS&jobId=518241&jwId=9202614656031_1 |
| Apply URL | https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=267cfc8f-e6d3-499b-8a38-c6abe8ee3d82&ccId=19000101_000001&lang=en_US&type=JS&jobId=518241&jwId=9202614656031_1 |
| First Seen At | 2026-05-31 18:11:36Z |
| Last Seen At | 2026-06-06 12:40:23Z |
| Last Checked At | 2026-06-06 12:40:23Z |
| Last Changed At | 2026-06-06 12:40:23Z |
| Inactive At | — |
| Source Posted At | 2024-04-17 20:57:00Z |
| Source Updated At | — |
| Raw Payload Uri | s3://job-postings-prod-raw-590183727216/raw/provider=adp_workforcenow/board=267cfc8f-e6d3-499b-8a38-c6abe8ee3d82|19000101_000001/date=2026-06-06/2026-06-06T12-39-29-854Z-f3d24ba9f20fb877c6dd8e50a78a0b77009546353c9fc7d67b46188169fe7613.json |
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"requisitionDescription": "<div><div><div><div><div><div><link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.37.25/styles/froala_editor.pkgd.min.css\" rel=\"stylesheet\" type=\"text/css\"> <link href=\"https://static.workforcenow.adp.com/mas/mdf-components/24.37.25/styles/froala_style.min.css\" rel=\"stylesheet\" type=\"text/css\"><div class=\"fr-view\"><div><strong><span style=\"font-size: 18px; line-height: 107%; font-family: Arial, sans-serif; color: rgb(34, 34, 34); background: white;\"> </span><u><span style=\"font-size: 18px; line-height: 107%; font-family: verdana, sans-serif; color: rgb(34, 34, 34); background: white;\">Note: Position requires local residence in the Norfolk, VA Area to be on-site. </span></u></strong><span style=\"font-size: 14px; font-family: verdana, sans-serif;\"><strong><span style=\"color: black;\"><u><br><br></u></span></strong></span><span style=\"font-size: 14px; font-family: verdana, sans-serif;\" id=\"isPasted\"><strong><span style=\"color: black;\"><u>Job Summary</u></span></strong></span><p style='margin-top:.55pt;margin-right:0in;margin-bottom:0in;margin-left:17.25pt;font-size:13px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:.55pt;margin-right:0in;margin-bottom:0in;margin-left:17.25pt;font-size:13px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px; font-family: verdana, sans-serif; color: black; background: white;\">VSolvit is seeking an <strong><u>IT Customer Support Specialist</u></strong> to provide installation, configuration, testing, and technical support services to the Department of Navy’s Commander, Operational Test and Evaluation Force (COMOPTEVFOR). <strong>A Secret Clearance is required to start work in this position.</strong></span></p><p style='margin-top:.55pt;margin-right:0in;margin-bottom:0in;margin-left:17.25pt;font-size:13px;font-family:\"Calibri\",sans-serif;'><br></p><p style='margin-top:.55pt;margin-right:0in;margin-bottom:0in;margin-left:17.25pt;font-size:13px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px; font-family: verdana, sans-serif; color: black;\">As with any position, additional expectations exist. Some of these are, but are not limited to, adhering to normal working hours, meeting deadlines, following company </span><span style=\"font-size: 14px; font-family: verdana, sans-serif; color: black;\">policies as outlined by the Employee Handbook, communicating regularly with assigned supervisors, and staying focused on the assigned tasks, and completing other tasks as assigned. </span></p><p style=\"margin: 0in 0in 0in 3px; font-size: 13px; font-family: Calibri, sans-serif; text-align: left;\"><br></p><p style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: Calibri, sans-serif; text-align: left;\"><span style=\"font-size: 14px; font-family: verdana, sans-serif;\"><strong><span style=\"color: black;\"><u>Responsibilities</u></span></strong></span></p><div style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:74.75px;\"><li style=\"margin: 3pt 0in 1pt; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Provides technical support to end users for computer, application, system, device, printer,</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">access and hardware issues.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Identifies, researches and resolves technical problems of moderate complexity.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Responds to telephone, email and online ticket requests for technical support.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Documents, tracks, and monitors the problem using applicable systems and tools. </span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">May coordinate with other teams or departments to resolve user problems.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Perform hardware and software installations, configurations and updates as needed.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Conducts Windows imaging and cloning of laptops and computers.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Applies Microsoft and other third-party security patches and updates to Windows 10 client workstations.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Provides Video Teleconference (VTC) technical support and assists end users with making VTC calls.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Conducts new user check-ins and check-outs.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Creates and modifies Microsoft Active Directory user accounts.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Will Issue Gov reviewed IT Assets to OPTEVFOR personnel and receive back IT assets for receipt by a Gov/Mil OPTEVFOR member.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Assists new users with completing check-in forms and accessing online training.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Provides a monthly status report which contains the progress of work on assigned tasks and future work plans for the upcoming month.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Other duties as assigned.</span></li></ul></div><p style='margin-top:0in;margin-right:0in;margin-bottom:0in;margin-left:17.25pt;font-size:13px;font-family:\"Calibri\",sans-serif;'><span style=\"font-size: 14px; font-family: verdana, sans-serif;\"><br></span></p><p style=\"margin-top: 0in; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: Calibri, sans-serif;\"><span style=\"font-size: 14px; font-family: verdana, sans-serif;\"><strong><span style=\"color: black;\"><u>Basic Qualifications</u></span></strong></span><br><br><span style=\"font-size: 14px; font-family: verdana, sans-serif;\"><strong><span style=\"color: black;\"><u><span style=\"font-size: 14px; font-family: verdana, sans-serif;\" id=\"isPasted\"><strong>If applicable: If you are or have been recently employed by the U.S. government, a post-employment ethics letter will be required if employment with VSolvit is offered.</strong></span></u></span></strong></span></p><ul style=\"list-style-type: disc;margin-left:74.75px;\"><li dir=\"ltr\" style=\"line-height: 1.295; margin-top: 0pt; margin-bottom: 0pt; font-size: 14px; font-family: verdana, sans-serif; font-weight: bold;\" id=\"isPasted\"><span style=\"color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><span style=\"font-size: 14px; font-family: verdana, sans-serif; color: rgb(0, 0, 0); background-color: transparent; font-weight: 400; font-style: normal; font-variant: normal; text-decoration: none; vertical-align: baseline; white-space: pre-wrap;\"><strong>Must be a U.S. Citizen</strong></span></span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Minimum of 3 years’ experience with Customer Service Support.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Experience with configuring and maintaining Windows 10/11 workstations.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Experience with installing and supporting Microsoft Office 2019 or higher.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Must have the proper and current cyber security qualifications to perform IT privileged</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">administrative functions in accordance with the DoD Cyberspace Workforce Framework (DCWF) and the DoDM 8140.03, CYBERSPACE WORKFORCE QUALIFICATION AND MANAGEMENT PROGRAM.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Must meet the applicable DCWF Work Role [411] Foundation Qualifications, Basic which include:</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\">Education: Associate degree or higher from an accredited college or university. When used to satisfy the foundational portion of qualification, the degree must be conferred within the past 5 years by an institution of higher education that is accredited by a nationally-recognized accreditor, unless continuous work in the relevant discipline can be demonstrated; <strong><u>OR</u></strong></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Training: Offerings listed in DoD 8140 Training Repository</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">(<a href=\"https://dl.cyber.mil/cwmp/xls/DoD_8140_Cyberspace_Training_Repository.xlsx\" target=\"_blank\">https://dl.cyber.mil/cwmp/xls/DoD_8140_Cyberspace_Training_Repository.xlsx</a></span>); <strong><u>OR </u></strong>Personnel Certification: CompTIA A+, Network+, or Security+</li><li style=\"font-size: 14px; font-family: verdana, sans-serif; font-weight: bold;\"><span style=\"color: black;\"><strong>Active Secret security clearance.</strong></span><strong><span style=\"color: black;\"> </span></strong></li></ul><p style='margin-top:3.0pt;margin-right:0in;margin-bottom:0in;margin-left:17.25pt;font-size:13px;font-family:\"Calibri\",sans-serif;'><br></p><p style=\"margin-top: 3pt; margin-right: 0in; margin-bottom: 0in; font-size: 13px; font-family: Calibri, sans-serif;\"><span style=\"font-size: 14px; font-family: verdana, sans-serif;\"><strong><span style=\"color: black;\"><u>Other Job Info</u></span></strong></span></p><div style='margin-top:3.0pt;margin-right:0in;margin-bottom:1.0pt;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;'><ul style=\"margin-bottom:0in;list-style-type: disc;margin-left:43.25px;\"><li style=\"margin: 3pt 0in 1pt; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">While performing the duties of this Job, the employee is regularly required to sit and talk or hear. </span></li><li style=\"margin: 3pt 0in 1pt; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms.</span></li><li style=\"margin: 3pt 0in 1pt; font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\"> The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. </span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">The employee must occasionally lift and/or move up to 25 pounds. </span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">Specific vision abilities required by this job include close vision.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.</span></li><li style=\"font-size: 14px; font-family: verdana, sans-serif;\"><span style=\"color: black;\">During visits to areas of operations, may be exposed to extreme cold or hot weather conditions and occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.<br><br></span></li></ul></div><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;margin-top:3.0pt;margin-bottom:1.0pt;background:white;'><span style=\"font-size: 14px; font-family: verdana, sans-serif;\"><u><strong>Company Summary</strong></u></span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;margin-top:3.0pt;margin-bottom:1.0pt;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;margin-top:3.0pt;margin-bottom:1.0pt;background:white;'><span style=\"font-size: 14px; font-family: verdana, sans-serif; color: black;\">Join the VSolvit Team! Founded in 2006, VSolvit (pronounced 'We Solve It') is a technology services provider that specializes in cybersecurity, cloud computing, geographic information systems (GIS), business intelligence (BI) systems, data warehousing, engineering services, and custom database and application development. VSolvit is an award winning WOSB, CA CDB, MBE, WBE, and CMMI Level 3 certified company. We offer a customizable health benefits program that best meets the needs of its employees. Offering may include: medical, dental, and vision insurance, life insurance, long and short-term disability and other insurance products, Health Savings Account, Flexible Spending Account, 401K Retirement Plan options, Tuition Reimbursement, and assorted voluntary benefits. Our goal is to grow together and enjoy the work that we do as a team.</span></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;margin-top:3.0pt;margin-bottom:1.0pt;background:white;'><br></p><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;margin-top:3.0pt;margin-bottom:1.0pt;background:white;'><span style=\"font-size: 14px; font-family: verdana, sans-serif; color: black;\"><em>VSolvit LLC is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, protected veteran status, or disability status.</em></span></p><div><p style='margin-right:0in;margin-left:0in;font-size:13px;font-family:\"Calibri\",sans-serif;margin-top:3.0pt;margin-bottom:1.0pt;background:white;'><br></p></div></div></div></div></div></div></div></div></div>\n",
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