213019 Technical Support Analyst

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          "text": "<p>Responsible for supporting our entire licensed customer base through a variety of mediums. </p><p><br /></p><p>Main Responsibilities: </p><ul><li>Provide both reactive and proactive assistance to all external customers </li><li>Troubleshoot and resolution of open incidents </li><li>Troubleshoot/qualify incidents before escalating into Tier-II </li><li>Record and document all issues related to the customers </li><li>The creation of documented solutions for both internal and external support web-pages </li><li>Strong working and theoretical understanding of the OSI Layer model </li><li>Strong TCP/IP Networking skills </li><li>Understanding of a wide variety of protocols, including SNMP, SMPT, WMI, SYSLOG, SSH, NTP, DHCP, DNS, CIFS, and NFS. </li><li>Ability to work with SQL database via CLI </li><li>Ability to read and understand command-line scripts. </li><li>Proficiency in use of Linux operating systems. </li><li>Understanding of and/or experience with SIEM technologies. </li><li>Understanding of device hardware </li><li>Familiarity with common auditing compliances, (e.g. PCI, SOX, HIPAA) </li></ul>",
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          "text": "<ul><li>Familiarity with cooperate network infrastructures </li><li>Experience with one or more of Operating Systems (Linux, UNIX, Mac OS and Windows) </li><li>A strong working knowledge of networking, as well as installation, troubleshooting, upgrading, integration, protocols and client/server operations is required. </li><li>Industry or professional organization certifications in computing fields are not required but highly desirable (MCSE, Network +, Security +, etc.) </li><li>At least two years of full time experience in customer care/customer support. </li><li>Advanced writing and verbal communication skills </li><li>Ability to multi-task and prioritize job requirements </li><li>Strong personal organization skills </li><li>Bachelor’s degree preferred, but not required</li></ul>",
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          "text": "<p><span>Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.</span><br /><br /><span>With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest “Canadian-Owned” IT staffing/consulting company.</span><br /><i><br /><span>Procom’s areas of staffing expertise include:</span></i></p><p><span>• Application Development</span><br /><span>• Project Management</span><br /><span>• Quality Assurance</span><br /><span>• Business/Systems Analysis</span><br /><span>• Datawarehouse &amp; Business Intelligence</span><br /><span>• Infrastructure &amp; Network Services</span><br /><span>• Risk Management &amp; Compliance</span><br /><span>• Business Continuity &amp; Disaster Recovery</span><br /><span>• Security &amp; Privacy</span><br /><br /><span><i>Specialties</i></span></p><p><span>• Contract Staffing (Staff Augmentation)</span><br /><span>• Permanent Placement (Staff Augmentation)</span><br /><span>• ICAP (Contractor Payroll)</span><br /><span>• Flextrack (Vendor Management System)</span></p>",
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          "text": "<p></p><div><b><u>PLEASE NOTE THAT WE ARE NOT ABLE TO WORK WITH CANDIDATES ON H1B VISAS OR CANDIDATES REPRESENTED BY THIRD PARTIES.</u></b></div><p></p>",
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