Patient Coordinator - Hillsboro, OR (20891)

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    "description": "<h2><span style=\"font-size:13pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#2f5496;\"><strong>Summary</strong></span></span></span></h2>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Act as first point of contact for patients at the Surgery Center. Greet and admit patients. Assist and </span><span style=\"font-size:10pt;\">direct patients to appropriate areas and </span><span style=\"font-size:10pt;\">respond to questions from the patient and/or patient&rsquo;s family</span><span style=\"font-size:10pt;\">.</span><span style=\"font-size:10pt;\"> Confirm, prepare, and process patient information for surgery. </span><span style=\"font-size:10pt;\">Process payment for services, and check patients out. </span><span style=\"font-size:10pt;\">Perform work with a focus on effective communication with the patient, coworkers, and the physician. Demonstrate cooperation with coworkers while striving to ensure the highest level of patient care and &ldquo;customer service,&rdquo; representing EHN in a professional manner at all times.</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<h2><span style=\"font-size:13pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#2f5496;\"><strong>Supervisory Responsibilities</strong></span></span></span></h2>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">This position does not have supervisory responsibility but will assist with orientation and training of new and/or less experienced employees.</span></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<h2><span style=\"font-size:13pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#2f5496;\"><strong>Primary Duties and Responsibilities</strong></span></span></span></h2>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Receive and relay incoming calls.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Greet patients; provide World Class customer service by making patients feel welcome and exhibiting a genuine desire to assist patients; is helpful, attentive, and responsive; present a professional and respectful demeanor at all times.</span></span></span></li>\r\n</ul>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Follow established procedures for checking patients into and out of the surgery center.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Assist patient with forms and ensure all patient information is accurate and updated in the electronic medical records system, including personal information, insurance coverage and carrier.&nbsp; </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Answer patient questions regarding appointments, fees, copayments, and services provided; escalate questions as appropriate.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Collect co-payments, deductibles and other charges as needed. </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Verify referrals and authorizations.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Perform cashier duties by following established procedures for processing and recording payments, per EHN Cash Handling Policy.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Prep charts for upcoming surgeries; ensure patient information is updated in EHR; act as custodian of paper charts. </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Coordinate surgery appointments with surgery coordinators; communicate with surgery coordinator regarding appointment changes. </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Provide clerical support to the ASC; prepare correspondence and reports under the direction of the ASC Director.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Attend in-service programs as required.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Participate in medical records audit.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Maintain a neat, clean, and orderly reception and waiting room area.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Demonstrate team values through cooperation and consideration of coworkers; foster goodwill among coworkers by providing assistance when needed and sharing information that helps others do their jobs; interact with tact, courtesy and diplomacy. </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Effectively communicate with patients, coworkers, and doctors; share information appropriately and complete the communication circle with follow-up as needed; communicate in a positive, upbeat manner while refraining from complaining, gossiping, or engaging in conversations of a negative tone.&nbsp; </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Protect confidential patient information and use good judgment in sharing patient information in a manner that is consistent with patient care and current laws and regulations, including HIPAA. </span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Adhere to all safety standards as established by company policy and OSHA requirements.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Perform work in compliance with company policy, department procedures and regulatory requirements, including State and Federal laws and regulations.</span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<h2><span style=\"font-size:13pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#2f5496;\"><strong>Secondary Functions</strong></span></span></span></h2>\r\n\r\n<ul>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Schedules or reschedules appointments.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Request, receive and transfer medical records to and from other EHN locations as necessary to ensure accurate and timely medical information is provided to ophthalmologists, optometrists, and technician.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Assist with patient discharge.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Perform various clerical functions as requested by ASC Director and surgery center staff.</span></span></span></span></span></li>\r\n\t<li><span style=\"font-size:12pt;\"><span style=\"font-family:Arial, sans-serif;\"><span style=\"font-size:10pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"color:#000000;\">Other duties which may be necessary or desirable to serve the patient and support the success of the department or the company overall.</span></span></span></span></span></li>\r\n</ul>\r\n\r\n<h2>&nbsp;</h2>\r\n\r\n<p>&nbsp;</p>\r\n",
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Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment.\\r\\n\\tThis position requires manual/finger dexterity as necessary to perform daily job duties.\\r\\n\\tOccasionally required to stand and/or walk for extended periods of time.\\r\\n\\tOccasionally required to sit for extended periods of time.\\r\\n\\tOccasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nReasonable Accommodations\\r\\n\\r\\nTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEHN believes that each employee makes a significant contribution to our overall success.&nbsp; That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.\\r\\n\\r\\n&nbsp;\\r\\n\",\"experienceRequirements\":\"Education and/or Experience; Certificates, Licenses, and Registrations (Minimum Requirements)\\r\\n\\r\\n\\r\\n\\tHigh school diploma or equivalent.\\r\\n\\tMinimum of one year experience preferred.\\r\\n\\tAn equivalent combination of education, experience and training that would provide the knowledge, skills and abilities required for the successful performance of the essential job duties.\\r\\n\\r\\n\\r\\nNecessary Knowledge, Skills and Abilities\\r\\n\\r\\n\\r\\n\\tMust be computer literate with proficiency in Windows based programs.\\r\\n\\tAbility to complete basic mathematic equations.\\r\\n\\tKnowledge and understanding of medical terminology and procedures.\\r\\n\\tMust be highly organized with the ability to effectively prioritize duties. \\r\\n\\tAbility to establish and maintain cooperative working relationships with all persons contacted in the course of performing duties.\\r\\n\\tStrong interpersonal skills with a genuine desire to help people.\\r\\n\\tAbility to address patient complaints and effectively resolve problems.\\r\\n\\tSkill in handling difficult patients successfully and respectfully.\\r\\n\\tAbility to communicate clearly and concisely, both orally and in writing.\\r\\n\\tMust be detail oriented.\\r\\n\\tAbility to work a flexible work schedule, including evenings and weekends, and a willingness to rotate to various worksites as needed.\\r\\n\\r\\n\\r\\nPhysical Demands / Work Environment\\r\\n\\r\\n\\r\\n\\tMajority of work is performed in a general office environment. Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment.\\r\\n\\tThis position requires manual/finger dexterity as necessary to perform daily job duties.\\r\\n\\tOccasionally required to stand and/or walk for extended periods of time.\\r\\n\\tOccasionally required to sit for extended periods of time.\\r\\n\\tOccasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds.\\r\\n\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nReasonable Accommodations\\r\\n\\r\\nTo perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\\r\\n\\r\\n&nbsp;\\r\\n\\r\\nEHN believes that each employee makes a significant contribution to our overall success.&nbsp; That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.\\r\\n\\r\\n&nbsp;\\r\\n\",\"validThrough\":\"2026-08-27\"}",
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Exposure to moderate levels of noise in a well-lit, well-ventilated, and moderately paced environment.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">This position requires manual/finger dexterity as necessary to perform daily job duties.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Occasionally required to stand and/or walk for extended periods of time.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Occasionally required to sit for extended periods of time.</span></span></span></li>\r\n\t<li><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">Occasionally required to reach with hands and arms; lift, push, pull and/or carry objects up to 20 pounds.</span></span></span></li>\r\n</ul>\r\n\r\n<p>&nbsp;</p>\r\n\r\n<h2><span style=\"font-size:13pt;\"><span style=\"font-family:'Calibri Light', sans-serif;\"><span style=\"color:#2f5496;\"><strong>Reasonable Accommodations</strong></span></span></span></h2>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><span style=\"font-size:10pt;\">To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</span></span></span></p>\r\n\r\n<h2>&nbsp;</h2>\r\n\r\n<p><span style=\"font-size:11pt;\"><span style=\"font-family:Calibri, sans-serif;\"><em><span style=\"font-size:10pt;\">EHN believes that each employee makes a significant contribution to our overall success.&nbsp; That contribution should not be limited by assigned responsibilities. This job description is designed to outline primary functions, qualifications and job scope, but is not intended to limit the employee or EHN to only those job functions identified. EHN expects each employee to offer his or her services wherever and whenever necessary to ensure superior customer service, quality patient care, and the success of our business.</span></em></span></span></p>\r\n\r\n<p>&nbsp;</p>\r\n",
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    "jobTitle": "Patient Coordinator - Hillsboro, OR (20891)",
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