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    "ExternalDescriptionStr": "<h2 style=\"margin-top: 0in;\"><span style=\"color: windowtext;\"><span style=\"font-size: 14pt; line-height: 115%;\">Position Overview</span></span></h2><p>The ResWare Administrator (RA) plays a crucial role in daily operations at TitleOne.<span>&nbsp; </span>ResWare is the primary production software for TitleOne, used by the majority of team members across our footprint.<span>&nbsp; </span>This role is responsible for support, training and configuration of ResWare.<span>&nbsp; </span>Duties include user administration, workflow analysis and implementation, software maintenance, document management and report development.<span>&nbsp; </span>The RA works closely with team members at all levels, including Leadership and Operations.</p><p>NOTE: This is not a software development position.<span>&nbsp; </span>ResWare is an off-the-shelf title and escrow software, with administration primarily occurring through front-end configuration changes.</p><h2><span style=\"color: windowtext;\"><span style=\"font-size: 14pt; line-height: 115%;\">Key Responsibilities:</span></span></h2><ul style=\"list-style-type: disc; padding-left: 24px;\"><li>Work with Leadership and Operations to identify areas of process improvement and implement workflow changes in ResWare to support efficiency.</li><li>User maintenance including adding/modifying/deleting users, permissions and access requests.</li><li>Management of documents including uploading, formatting, and creating new documents in Word and Excel.</li><li>Manage partner process and data in ResWare.<span>&nbsp; </span>Activity may include modifying partner access permissions, providing training around partners, and cleaning up of partners to ensure quality data to support automated processes.</li><li>Research and implement integrations for ResWare to support security and workflow improvements.<span>&nbsp;</span>Activities will include working with third party vendors to ensure proper configuration and implementation of solutions.</li><li>Work closely with the Training team to develop documentation and training for new and existing processes.</li><li>Document new and existing workflows to aid in support and maintenance of ResWare.</li><li>Work with various teams including Operations and Leadership to develop strategic ideas/solutions/and roadmaps related to ResWare and operational efficiency.</li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\">Monitor release notes, bug reports and version releases of ResWare to suggest timing of updates.</p></li><li class=\"ortl-align-justify\"><p style=\"text-align: justify;\">Maintain test environment, including updating and doing thorough testing before making a recommendation to production environment.<span>&nbsp; </span>Activities include change management, user testing coordination, team communication and installation of software updates.</p></li><li>Manage application updates to include testing, documentation, communication, training, and implementation in production.</li><li><span style=\"font-family: Calibri, sans-serif;\">Perform other related duties as assigned to support team and business needs.</span></li></ul><h2><span style=\"color: windowtext;\"><span style=\"font-size: 14pt; line-height: 115%;\">Required Qualifications:&nbsp;</span></span></h2><p style=\"line-height: 15pt; margin-bottom: 0in;\"><span style=\"font-family: &quot;Segoe UI&quot;, sans-serif;\"><span style=\"font-size: 10.5pt;\">The following qualifications reflect the skills and experience needed to be successful in this role.</span></span></p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li>High school diploma and/or GED</li><li>Must possess strong analytical skills and effective interpersonal and communication skills to interact with a wide range of users having different levels of computer expertise.</li><li>Able to work independently and efficiently to meet deadlines.&nbsp;</li><li>Able to promptly answer support related email, phone calls and other electronic communications.&nbsp;</li><li>Self-motivated, detail-oriented and organized.&nbsp;</li><li>Experience troubleshooting and supporting software systems/solutions.</li><li>Excellent communication (oral and written), interpersonal, organizational, and presentation skills.</li><li>Experience managing multiple projects, ensuring timely delivery, stakeholder coordination and communication.</li></ul><h2><span style=\"color: windowtext;\"><span style=\"font-size: 14pt; line-height: 115%;\">Preferred Qualifications:</span></span></h2><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p class=\"xmsonormal\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 11pt;\">Previous experience with ResWare or title and escrow software</span></span></p></li><li><p class=\"xmsonormal\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 11pt;\">Experience in title, escrow, or real estate operations</span></span></p></li><li><p class=\"xmsonormal\"><span style=\"font-family: Cambria, serif;\"><span style=\"font-size: 11pt;\">Experience supporting integrated third-party vendor solutions</span></span></p></li></ul><h2><span style=\"color: windowtext;\"><span style=\"font-size: 14pt; line-height: 115%;\">Work Environment and Physical Requirements</span></span></h2><p><span style=\"font-family: Calibri, sans-serif;\">The physical demands described below are representative of those required to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.</span></p><p><span style=\"font-family: Calibri, sans-serif;\">This role is performed in an indoor office environment and typically involves prolonged periods of sitting and computer use consistent with office-based escrow work. The position requires regular verbal and written communication and may occasionally require standing, walking, bending, reaching, and lifting or moving files or office materials weighing up to 25 pounds.</span></p><h2><span style=\"color: windowtext;\"><span style=\"font-size: 14pt; line-height: 115%;\">Why TitleOne</span></span></h2><p><span style=\"font-family: Calibri, sans-serif;\">At TitleOne, we believe there is a difference. Our team delivers confidence and peace of mind through trusted expertise, innovative tools, and a strong commitment to the communities we serve. We support our team members with meaningful work, opportunities for growth, and a collaborative, people‑first culture.</span></p><p><span style=\"font-family: Calibri, sans-serif;\">Benefits include:&nbsp;</span></p><ul style=\"list-style-type: disc; padding-left: 24px;\"><li><p><span style=\"font-family: Calibri, sans-serif;\">Medical, Dental, and Vision Insurance</span></p></li><li><p><span style=\"font-family: Calibri, sans-serif;\">401(k) with Company Match</span></p></li><li><p><span style=\"font-family: Calibri, sans-serif;\">Paid Time Off, Holidays, and Sick Leave</span></p></li><li><p><span style=\"font-family: Calibri, sans-serif;\">Short- and Long-Term Disability and Life Insurance</span></p></li><li><p><span style=\"font-family: Calibri, sans-serif;\">Paid Family and Parental Leave</span></p></li><li><p><span style=\"font-family: Calibri, sans-serif;\">Employee Assistance Program (EAP) and Wellness Incentives</span></p></li></ul><p>&nbsp;</p><p>&nbsp;</p><p>&nbsp;</p>",
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