Central Houston Cadillac - Call Center Representative / BDC

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  "last_changed_at": "2026-05-30T05:56:52.327Z",
  "active_status": "active"
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  "location": {
    "raw": "Houston, Texas, 77054, United States",
    "city": "Houston",
    "region": null,
    "country": "United States",
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    "confidence": 0.95
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  "inferred_at": "2026-06-06T10:29:06.766Z",
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    "countries": [
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    "id": "218",
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    "location": {
      "city": "Houston",
      "state": "Texas"
    },
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    "departmentId": "18575",
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    "jobOpeningName": "Central Houston Cadillac - Call Center Representative / BDC",
    "departmentLabel": "BDC",
    "employmentStatusLabel": "Full-Time"
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  "detail_job_opening": {
    "location": {
      "city": "Houston",
      "state": "Texas",
      "postalCode": "77054",
      "addressCountry": "United States"
    },
    "datePosted": "2026-05-08",
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    "description": "<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Our Central Houston Cadillac Dealership is hiring for BDC </span><span style=\"font-weight: bold\">(Business Development Center) representatives! </span></span></p>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Apply today to join our team of dedicated Cadillac professionals.</span></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\"><br>The company offers a comprehensive benefits package that includes:</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Paid Holidays.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Paid Vacation.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Medical Insurance.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Dental Insurance.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Vision Insurance.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Company Paid Life Insurance and AD&amp;D.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">401(k) with Company Match.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Wellness Program.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Employee Assistance Program.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Vehicle Purchase and Repair Perks.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Job Summary:</span></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">The BDC (Business Development Center) / Call Center Representative provides solutions to dealership staff who need support for a variety of products, processes, and issues.</span></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Duties/Responsibilities:</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Interacts with dealership customers and prospects via telephone, email, social media, or in person to provide support and information on products or services.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Responds to customer inquiries in a timely manner.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Maintains a thorough knowledge of dealership policies, products and procedures.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Conducts telemarketing and internet related sales/service campaigns.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Builds rapport with customers to build a base of referrals to establish a robust customer network.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Schedules appointments for prospects.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Attends product and sales training as requested by the BDC Manager.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Receives inbound sales leads (phone, internet) and directs to appropriate contacts.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Collects and enters orders for new or additional products or services.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Fields customer questions and complaints and escalates as needed.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Ensures that appropriate actions are taken to resolve customers’ problems and concerns.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Follows up after customer service visit to ensure customer satisfaction.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Performs other related duties as assigned.</span></li>\n</ul>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\"><span style=\"font-weight: bold\">Supervisory Responsibilities</span> - None</span></p>\n<p><br></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Required Skills/Abilities: </span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Excellent communication skills including active listening.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Service-oriented and able to resolve customer grievances.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Proficient computer skills with the ability to learn new software.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Bilingual is a plus.</span></li>\n</ul>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Education and Experience:</span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">High school diploma or equivalent.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Customer service experience required.</span></li>\n</ul>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Physical Requirements: </span></p>\n<ul>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Prolonged periods sitting at a desk and working on a computer.</span></li>\n<li><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">Must be able to lift up to 15 pounds at times.</span></li>\n</ul>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\"> </span></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt; font-weight: bold\">Equal Employment Opportunity</span></p>\n<p><span style=\"color: rgb(52, 73, 94); font-family: Inter, sans-serif; font-size: 12pt\">The policy of Central Automotive Group is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Central Automotive Group is committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at <a href=\"mailto:[email protected]\" target=\"_blank\" rel=\"noopener noreferrer\">[email protected]</a>. In your email, please include a description of the specific accommodation you are requesting as well as the job title and job number of the position for which you are applying.</span></p>",
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    "jobOpeningName": "Central Houston Cadillac - Call Center Representative / BDC",
    "departmentLabel": "BDC",
    "jobOpeningStatus": "Open",
    "minimumExperience": "Entry-level",
    "jobOpeningShareUrl": "https://centralautomotivegroup.bamboohr.com/careers/218",
    "employmentStatusLabel": "Full-Time"
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