Game Guide

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    "requisitionDescription": "<div><p><span style=\"-webkit-tap-highlight-color: transparent; color: rgb(0, 0, 0);\"><span style=\"-webkit-tap-highlight-color: transparent;\"><span style=\"-webkit-tap-highlight-color: transparent;\"><span style=\"-webkit-tap-highlight-color: transparent;\">We are located at The Island in Pigeon Forge! <span style=\"-webkit-tap-highlight-color: transparent;\" data-pasted=\"true\"><span style=\"-webkit-tap-highlight-color: transparent; font-family: arial, sans-serif; font-size: 14px;\">Copy &amp; paste the link below to learn more about our company and the open position!&nbsp;</span></span></span></span><br></span></span></p><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><div><p style='-webkit-tap-highlight-color: transparent; color: rgba(0, 0, 0, 0.87); font-style: normal; font-variant-ligatures: normal; font-variant-caps: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: start; text-indent: 0px; text-transform: none; widows: 2; word-spacing: 0px; -webkit-text-stroke-width: 0px; white-space: normal; background-color: rgb(255, 255, 255); text-decoration-thickness: initial; text-decoration-style: initial; text-decoration-color: initial; box-sizing: inherit; font-size: 16px; line-height: 1.5; margin: 0px 0px 0.75rem; font-family: \"Noto Sans\", \"Helvetica Neue\", Helvetica, Arial, \"Liberation Sans\", Roboto, Noto, sans-serif;'><a target=\"_blank\" rel=\"noopener noreferrer\" data-fr-linked=\"true\" href=\"https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing\" data-pasted=\"true\">https://drive.google.com/file/d/1Y6M935SR83Ae1YFQhTw8kzmjWCqonXZn/view?usp=sharing</a></p><div data-pasted=\"true\"><p><br></p><p data-pasted=\"true\"><strong><span style=\"color: rgb(41, 105, 176);\">THE ROLE:</span></strong></p><p data-pasted=\"true\">Game Guides are world-class hospitality experts who are genuinely delighted to anticipate each individual guest&rsquo;s needs, enthusiastically serve them, and <em><strong>do whatever it takes to make their day</strong></em>!</p><p>Game Guides at The Escape Game will lead guests through our escape rooms &ndash; thrilling, immersive adventure games where players work together to complete a mission (and escape a themed room) before time runs out. To progress through the game, players must find clues and solve puzzles.&nbsp;</p><p>Game Guides set the tone for the entire experience by delivering an upbeat, conversational introduction to groups of 2-12 guests, and they connect with guests of all ages to make their visit as fun and memorable as possible. During gameplay, Game Guides use TEG&rsquo;s software to monitor team progress and ensure every single guest enjoys their experience. After the game, Game Guides celebrate with guests and reset game components accurately and efficiently.</p><p><br></p><p><strong><span style=\"color: rgb(41, 105, 176);\">HOW GAME GUIDES SERVE OUR GUESTS AND OUR TEAM</span></strong></p><p>● Embodying our mission, vision, and values during every shift</p><p>● Leading groups of 2-12 in fun, friendly conversation</p><p>● Collecting information and making meaningful connections with guests</p><p>● Enthusiastically explaining TEG games and products</p><p>● Using Game Guide software to monitor games and assist guests</p><p>● Using HMI (Human-Machine Interface) to operate our games</p><p>● Giving a recap of the experience in the outro</p><p>● Ensuring operational excellence on shift by:</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Ensuring game components function properly</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Using setup sheets to accurately reset games</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Cleaning games and TEG&rsquo;s facility</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Being timely and exemplifying excellent time management skills in order to stay on schedule for the games assigned to the Game Guide</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Restocking inventory</p><p>&nbsp; &nbsp; &nbsp; &nbsp;○ Completing necessary reports</p><p>● Immediately and graciously resolving service failures</p><p>● Ensuring each guest has a five-star experience and leaves happy</p><p><br></p><p><span style=\"color: rgb(41, 105, 176);\"><strong>REQUIREMENTS</strong></span></p><p>● Flexible availability. This role often works nights, weekends, and/or holidays.</p><p>● Must be able to handle physical activity as it relates to the job, such as deep cleaning, painting, standing, crawling,</p><p>bending, lifting 30-40 lbs, and minor game repairs.</p><p>● Must be able to use small tools and strong magnets when resetting our games.</p><p>● Quickly resetting numerous locks, drawers, shelves, and game components within specific time frames outlined in training.</p><p>● Excellent communication skills when speaking with our guests.</p><p>● Align with TEG&rsquo;s Uniform Standards.</p><p>* Please note that we are unable to sponsor employment through J1 visas or otherwise.</p><p><br></p><span style=\"color: rgb(41, 105, 176);\" data-pasted=\"true\"><strong>BENEFITS FOR FULL TIME TEAM MEMBERS</strong></span><br><ul><li>401(k)</li><li>401(k) matching</li><li>Health Insurance&nbsp;</li><li>Employee discount</li><li>Vision insurance</li><li>Dental insurance</li><li>Flexible spending account</li><li>Life insurance</li><li>Flexible schedule</li></ul></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div></div>\n",
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