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Customer Service Representative

10035b76 3c6f 44a9 966e 0b3d541595d7 19000101 000001 · Caledonia, MN, US, Caledonia, MN · Deleted · $19–$19 / hour · ADP Workforce Now Recruiting

Job facts

FieldValue
Company10035b76 3c6f 44a9 966e 0b3d541595d7 19000101 000001
TitleCustomer Service Representative
Normalized title-
Department / team-
LocationCaledonia, MN, United States
Work model-
Employment typeTemporary
Salary$19–$19 / hour
Statusdeleted
ATS providerADP Workforce Now Recruiting
Posted / first seen2026-04-21 / 2026-05-31
Changed / last seen2026-06-02 / 2026-05-31

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PageWhat it containsOpen
Company jobsActive postings from 10035b76 3c6f 44a9 966e 0b3d541595d7 19000101 000001.Open
Company breakdownsRole, location, ATS, and work model facets for this company.Open
ATS provider jobsActive postings observed through ADP Workforce Now Recruiting.Open
Provider filtered searchThe same provider as a filtered job collection.Open
City jobsActive postings in Caledonia.Open
Lifecycle eventsOpen, update, close, and reopen events for this posting.Open
Original postingCanonical source or apply URL captured from the ATS.Open

Linked records

Company10035b76 3c6f 44a9 966e 0b3d541595d7 19000101 000001
Source7648842f-2749-4cdd-ad5e-9dddcd8afff2
ATS providerADP Workforce Now Recruiting

Description

Job Title: End Consumer Warranty CSR Department: Sales Operations Reports to: Warranty Supervisor Location: Caledonia MN FLSA Status: Non-Exempt General Overview: Communicates with end consumer on warranty claims via phone and email. Ensures end consumer returns are handled in a professional manner primarily focusing on bat warranties for all brands. Easton, Rawlings, Miken and Worth Duties & Responsibilities: Answers general and technical product questions for end consumers on the various end consumer queues with an emphasis on bat warranties. Answers questions and troubleshoots customer service issues, such as backorders and shipping issues. Updates consumer emails regarding returns status Ensures orders are shipped on a timely basis based on the request date, and tracks shipments, as necessary. Process new return labels and check returns status for customers; reroute packages as needed. Coordinates team in monitoring the back-order report, contact customer as required. Provides detailed shipping updates to customer. Communicate with Warehouse personnel one expediting and prioritizing orders as needed. Analyzes Product availability for customers, suggests product substitutions. Provides customers updates on status of Bat Repair Assist with SN order entry as required. Knowledge, Skills and Abilities: Bachelor’s degree; or comparable work experience Excellent alpha and numeric data entry skills Strong verbal communication skills High level of professionalism and positive people-interface skills. Specifically, with end consumers Excellent organizational skills with strong attention to detail Strong JDE skills is required. Solid Skills in Microsoft Office software, (Word, Excel, Power Point) Proficient with JD Edwards Minimum 2 years prior customer service experience preferred. LANGUAGE SKILLS Ability to read and interpret documents such as reports and correspondence. Strong ability to speak effectively before customers or employees of organizations. Must have proven excellent written presentation and verbal communication skills. MATHEMATICAL SKILLS Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic math and algebra. REASONING ABILITY Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, walk and use hands regularly. The employee is frequently required to reach with hands and arms. The employee is regularly required to stand and walk. The employee will occasionally lift and/or move objects weighing 30 - 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Employee will be required to hear telephone. Working Conditions : General office working conditions. Safety Hazards : Minimal This job description does not list all the duties of the job. Position may be required to perform other duties as needed.

Full job record

Job ID6932d73758b456bbc91e53c2962f01457740b7bc
Org IDc0bfa943-2e80-42f6-b52c-31881206bd19
Source ID7648842f-2749-4cdd-ad5e-9dddcd8afff2
Board ID7648842f-2749-4cdd-ad5e-9dddcd8afff2
Provideradp_workforcenow
Provider Job Key572918
TitleCustomer Service Representative
Normalized Title—
Statusdeleted
Activeno
Location TextCaledonia, MN, US, Caledonia, MN
Department—
Team—
Employment Typetemporary
Workplace Type—
Remote Policy—
CountryUnited States
RegionMN
CityCaledonia
Salary Raw19 To 19 (USD) Hourly
Salary Min19
Salary Max19
Salary CurrencyUSD
Salary Periodhour
Source URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=10035b76-3c6f-44a9-966e-0b3d541595d7&ccId=19000101_000001&lang=en_US&type=JS&jobId=572918&jwId=9203963365176_1
Apply URLhttps://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=10035b76-3c6f-44a9-966e-0b3d541595d7&ccId=19000101_000001&lang=en_US&type=JS&jobId=572918&jwId=9203963365176_1
First Seen At2026-05-31 18:37:28Z
Last Seen At2026-05-31 18:37:28Z
Last Checked At2026-06-02 08:18:02Z
Last Changed At2026-06-02 08:18:02Z
Inactive At2026-06-02 08:18:02Z
Source Posted At2026-04-21 14:44:00Z
Source Updated At—
Raw Payload Uris3://bluework-jobs-prod-raw-590183727216/raw/provider=adp_workforcenow/board=10035b76-3c6f-44a9-966e-0b3d541595d7|19000101_000001/date=2026-05-31/2026-05-31T18-37-27-704Z-6c83e9ae147613652c0950653a9f9ae9c349a8c58c1a87b591ac391f7b7bedf9.json
Event Fields
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Parsed Structured
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Extensions
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    "requisitionDescription": "<div><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;margin-left:1.0in;text-indent:-1.0in;' data-pasted=\"true\"><strong><span style=\"font-size:16px;\">Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></strong><span style=\"font-size:16px;\">End Consumer Warranty CSR</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:16px;\">Department:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;</span></strong><span style=\"font-size:16px;\">Sales Operations</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:16px;\">Reports to:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></strong><span style=\"font-size:16px;\">Warranty Supervisor</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:16px;\">Location: </span></strong><span style=\"font-size:16px;\">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Caledonia MN</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:16px;\">FLSA Status:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;</span></strong><span style=\"font-size:16px;\">Non-Exempt</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><em>&nbsp;</em></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><em>&nbsp;</em></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><strong>General Overview:<em>&nbsp;</em></strong>Communicates with end consumer on warranty claims via phone and email. Ensures end consumer returns are handled in a professional manner primarily focusing on bat warranties for all brands. Easton, Rawlings, Miken and Worth</p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><em>&nbsp;</em></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:16px;\">Duties &amp; Responsibilities:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Answers general and technical product questions for end consumers on the various end consumer queues with an emphasis on bat warranties.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Answers questions and troubleshoots customer service issues, such as backorders and shipping issues.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Updates consumer emails regarding returns status</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style='font-family:\"Times New Roman\",serif;font-size:16px;'>Ensures orders are shipped on a timely basis based on the request date, and tracks shipments, as necessary.&nbsp;</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Process new return labels and check returns status for customers; reroute packages as needed.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Coordinates team in monitoring the back-order report, contact customer as required.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Provides detailed shipping updates to customer.&nbsp;</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Communicate with Warehouse personnel one expediting and prioritizing orders as needed.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Analyzes Product availability for customers, suggests product substitutions.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Provides customers updates on status of Bat Repair</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Assist with SN order entry as required.</span></li></ul><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:16px;\">Knowledge, Skills and Abilities:</span></strong></p><ul style=\"margin-bottom:0in;margin-top:0in;\" type=\"disc\"><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Bachelor&rsquo;s degree; or comparable work experience&nbsp;</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Excellent alpha and numeric data entry skills</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Strong verbal communication skills</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">High level of professionalism and positive people-interface skills. Specifically, with end consumers</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Excellent organizational skills with strong attention to detail</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Strong JDE skills is required.</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Solid Skills in Microsoft Office software, (Word, Excel, Power Point)</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Proficient with JD Edwards&nbsp;</span></li><li style=\"margin:0in;font-size:13px;font-family: initial;\"><span style=\"font-size:16px;\">Minimum 2 years prior customer service experience preferred.</span></li></ul><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.25in;'><strong><em>&nbsp;</em></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><em><span style=\"font-size:16px;\">LANGUAGE SKILLS</span></em></strong><em>&nbsp;</em></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><em>&nbsp;</em></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">Ability to read and interpret documents such as reports and correspondence. Strong ability to speak effectively before customers or employees of organizations. Must have proven excellent written presentation and verbal communication skills.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><em>&nbsp;</em></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><em>&nbsp;</em></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><em><span style=\"font-size:16px;\">MATHEMATICAL SKILLS</span></em></strong><em>&nbsp;</em></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><em>&nbsp;</em></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic math and algebra.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><em>&nbsp;</em></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><em><span style=\"font-size:16px;\">REASONING ABILITY</span></em></strong><em>&nbsp;</em></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><em>&nbsp;</em></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.&nbsp;</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><em><span style=\"font-size:16px;\">PHYSICAL DEMANDS</span></em></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><span style=\"font-size:16px;\">The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, walk and use hands regularly. The employee is frequently required to reach with hands and arms. The employee is regularly required to stand and walk. The employee will occasionally lift and/or move objects weighing 30 - 40 pounds. Specific vision abilities required by this job include close vision, distance vision, and color vision. Employee will be required to hear telephone.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><br></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;margin-left:.25in;'><br></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:16px;\">Working Conditions<em>:&nbsp;</em></span></strong><span style=\"font-size:16px;\">General office working conditions.</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><em>&nbsp;</em></strong></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><span style=\"font-size:16px;\">Safety Hazards<em>:&nbsp;</em></span></strong><span style=\"font-size:16px;\">Minimal</span></p><p style='margin:0in;font-size:13px;font-family:\"Times New Roman\",serif;'><strong><em>&nbsp;</em></strong></p><p style='margin:0in;font-size:16px;font-family:\"Times New Roman\",serif;'><em>This job description does not list all the duties of the job. Position may be required to perform other duties as needed.</em></p></div>\n",
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        },
        {
          "nameCode": {
            "codeValue": "IsNonMonetaryFlag"
          },
          "indicatorValue": false
        }
      ]
    },
    "requisitionTitle": "Customer Service Representative",
    "clientRequisitionID": "1778",
    "organizationalUnits": [],
    "postingInstructions": [],
    "additionalProperties": {},
    "requisitionLocations": [
      {
        "address": {
          "cityName": "Caledonia",
          "postalCode": "55921",
          "countrySubdivisionLevel1": {
            "codeValue": "MN"
          }
        },
        "nameCode": {
          "shortName": " Caledonia, MN, US"
        },
        "aliasNames": []
      }
    ],
    "screeningRequirements": [],
    "sponsoredVisaTypeCodes": []
  },
  "detail_meta": {
    "url": "https://workforcenow.adp.com/mascsr/default/careercenter/public/events/staffing/v1/job-requisitions/572918?cid=10035b76-3c6f-44a9-966e-0b3d541595d7&ccId=19000101_000001&lang=en_US&locale=en_US",
    "http_status": 200,
    "content_type": "application/json;charset=UTF-8",
    "response_bytes": 17490
  },
  "detail_errors": []
}
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GET https://api.bluedoor.sh/job-postings/v1/jobs/6932d73758b456bbc91e53c2962f01457740b7bc?include=descriptionJSON
GET https://api.bluedoor.sh/job-postings/v1/orgs/c0bfa943-2e80-42f6-b52c-31881206bd19JSON
GET https://api.bluedoor.sh/job-postings/v1/sources/7648842f-2749-4cdd-ad5e-9dddcd8afff2JSON
GET https://api.bluedoor.sh/job-postings/v1/jobs/6932d73758b456bbc91e53c2962f01457740b7bc/eventsJSON

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